Lanarkshire Medical Group Hospital in Glasgow, East Kilbride

Reviews

1. Jan Ferko ★☆☆☆☆

   PLEASE AVOID THIS GP Absolutely shocking service GP I have ever experienced I been having issues for sleeping been told I will get an appointment for my tablets but ever since I have issues trying to get my propanol an my family is concerned me living in ek due to gp won’t give or what i need to provide the best service me being with yous over 10 months had to beg for a medical record I will be looking in to a new gp many thx I hope you take this lightly due to health conditions around ek

   almost 9 months ago
2. Liz G ★☆☆☆☆

   Been trying now for over 6 weeks for an appointment most days a phone call in the morning nope phone back tomorrow none left even for advanced anytime i just want to speak to a dr but no phone back tomorrow

   almost 11 months ago
3. Darek P ★☆☆☆☆

   The services provided by this clinic are shocking, it's a third world corrupted country level or worse in some cases. You simply can't get an appointment, all booked within the next 2 weeks and you can't book anything after, you have to call 0830hrs, wait, often 40-50min just to learn that there is nothing available today...so you can try the next day and hear the same story again. My partner is in a chronic pain for years, with an undiagnosed background yet, she still tries to maintain full time employment and she faces ...this. She has a specialist' recommended treatment which may or may not help...but she can't start it because the appointments are not available.Absolutely disgusting. These people have no hearts . I wish the staff the same treatment they offer to their suffering patients.

   1 year ago

1. Marshy Marshall ★☆☆☆☆

   Contacted via telephone to make an appointment 6 times over the course of 3 days. Each time held in a queue and when eventually placed as number 1, the phone rang out for 25 minutes, I ended the call each time which seems to be the experience of many who have left a review. A complaint has now been submitted to NHS Lanarkshire. This GP practice must be held accountable as they are failing in their statutory and regulatory duty in providing a GP service. More people need to escalate their concerns, it is wholly unacceptable! Greenhills Medical Centre, Alba Medical Group, you are failing your patients and your duty of care!

   1 year ago
2. lauren chestnut ★☆☆☆☆

   Whilst I was with the surgery it was impossible to get through on the phone or get an appointment. I have now left and I am still experiencing a terrible service, spent hours getting to talk to anybody on the phone then they requested I email. I have been waiting over 9 days for a reply to an email requesting my toddlers medical records to proceed with his care and emailed again with no reply. I have also been trying to call all week including today and cannot get through via the phone, I am actually disgusted that this is allowed to happen. My new surgery is amazing and so helpful so glad I left this one :(

   1 year ago
3. hunnysmummy ★☆☆☆☆

   I have given this practice one star. After 45 years as a patient I find the place is now a joke. Since August 2022 when I started to contact the reception for advice and appointments, on several occasions I have been held in queues on the phone for nearly 2 hours at a time. Then at 6 O'clock the phone just rings and rings as they have stopped working. Having been counted down from 10 people in the queue to one. Today I started my call at 4.10pm at 5.56pm I was number one in the queue. This is beyond a joke. Employ more reception staff. Never used to have communication problems with this Health Center until it was taken over. No other Health Center will take patients on from Greenhills, they have been instructed not to !!!!!!!!!!!!

   almost 3 years ago

1. Truth Seeker ★☆☆☆☆

   Fiona Mitchell 14/11. I HAVE CONTACTED MY MSP TODAY I HAVE HAD ENOUGH. I almost died of Covid last year and my lungs are compromised. I am on my 6th day in bed with a chronic chest infection which does in some if my chest infections cause pleurisy and pneumonia. I have been referred to Respiratory and use an inhaler I was off work last month with the same and couldn’t get an appointment for antibiotics or a sick line so had to go back to work at the council and passed it into my colleagues and vulnerable homeless clients. So lots of people ill because Greenhills can’t get their act together. . I had pneumonia last year with it. I called on 23/12/22 to be told no appointments. Try again on 27th. I tried and the voicemail said they were closed. Called today to be asked by th rudest person if was an emergency and did I need an ambulance to which I said no and she hung up. I called my MSP and left a voicemail explaining my situation. Waiting for a call back. I have also been calling around other surgeries and one of them is going to give me a triage call at some point today. Please note: I have seen a GP over the previous week due to having post Covid syndrome and she asked me to come in. She is a locum I believe and is outstanding. I think she is Dr Saleema. She is the best but I don’t think we will keep her. She is too conscientious. She asked me to make an appointment with a nurse as I left and reception refused saying I had to call in at 8 every morning. I start work at 8am Mon-Fri. They really need to have a look at their system. It’s barbarism at its best.

   almost 3 years ago
2. Karen Leitch ★☆☆☆☆

   Phone lines always seem to be engaged and always say phone back at another time, even if you phone in at 8.30 when phone lines open. Some times you get through at 9am to be told all appointments for the day are gone, phone tomorrow at 8.30.Some of the receptionists don't seem to care and it's as though you are bothering them phoning. Can never get appointments. If you do it's telephone conversations only and if they think it's important you will get brought in if not will just prescribe over the phone . I have asthma, I was sent a letter to get a review done on my asthma before I can get new inhalers, but I can't get an appointment to get new inhalers and now I have a chest infection that I am struggling with and no inhaler to help. But also I can't get an appointment to be seen to get inhlaers

   almost 3 years ago
3. Alison Caskie ★☆☆☆☆

   ZERO STARS REQUIRED!!!!!!!! Have been trying to get an appointment for last 3 days but nothing yet!!! This Morning I managed to make it to caller number 2, then someone picked the phone up and as soon as I said hello I got put back onto a continuous loop of that REALLY annoying tune never to be told again where I was in the queue!!! I eventually gave up listening to the awful tune after an hour and hung up because by 10am there is definitely NO appointments left!! DO NOT sign up to this practice they are a disgrace to their profession. Needless to say I will be signing up with another practice. Shame on you even calling yourselves a doctors practice!!!!!

   almost 3 years ago

1. H K ★★★★★

   Phoned for appointment took about 20 minutes to get through managed to get an appointment for my son for today very pleased staff and Dr very helpful and listened to us prescribed antibiotics he had an ear infection. I was impressed with the service my previous surgery was ridiculous never got appointment made great choice moving to this Surgery.

   almost 3 years ago

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