Today was my first trip here and it was fantastic. The staff were lovely, super helpful and personable. My appointment was on time, everything went smoothly, and ordering new glasses was easy. The staff didn’t pressure me with any upselling or unwanted help, ensuring that I felt comfortable. I highly, highly recommend giving them a try.
I had a warm welcome from Lorna and was asked to take a seat. I was taken really quickly to have my OCT scan, and taken on time for my appt with the optometrist, Chloe, who was lovely, very professional, knowledgeable and friendly. She listened to my concerns about trying varifocals again, and explained best way to try them, and told me that if I wasn’t happy with them, I could come back and they would split my prescription and have two sets of glasses instead. I was then put into the safe hands of Lorna who explained next steps, the offers available and helped me in choosing my frames. She was amazing and so personable. Overall, the friendliness of all the team, the cleanliness of the shop and the choice of frames, meant a great customer experience.
First visit was very good. We did not wait for a long time and the optician answer all our qestion. Only there was some priblem with appropriate communication about picking up glassee. Our forst appointment was made. But then cancel withouth reschuled biut then getting message that glasses are ready. But when we come to pick them up they where not ready.
My husband got his first pair of glasses last year. He purchased Tommy Hilfiger ones my son had been in 2/3 weeks prior to this and purchased the same pair. The glasses cost around £150ish. The rubber along the inside of the lenses separated from the frame, my husband went into store and asked if they could fix them. The had a pair of lenses in store so they swapped them for him, my sons glasses also have the same issue, he wears his glasses full time so these need to be comfy, when my husband was in they booked my son in to get his new ones fitted, when he went for his appointment there was no record of this on the system and they have refused to repair or replace these. My son has been going to Specsavers all his life and will need glasses for the rest of his life. Both my son and my husband will now be going to either Vision Express or Boots for there next pair. Absolutely shocking that they would not even try to repair my sons glasses.
The customer service is outstanding. Every single member of staff I spoke to was kind and helpful. The care provided was thorough and I felt I got everything that I needed. And I'm very happy with the glasses I got. Very affordable. From start to finish a good experience.
Beware of the hidden charge when taking Specsavers up on the Contact lenses "free trial"! Recently had an eye test and was asked if i would be intrested in a "free trial" for contact lenses which I decided to take. Having attended an appointment to be shown how to put contacts in and remove them I was sent away with a few days worth to see how I got on with contacts. During the contacts fitting session I was asked to make an appoinment after a few days so Specsavers could check how I was getting on with the contacts which I arranged and assured it would take no longer than about 5 minutes. Attending the appointment which did take all of 5 minutes I then decided to order contacts and when paying for these £25 was added to my bill for the 5 minute check up! I was never told of the charge and happy to pay for any service i get however this was a "free trial"! The service was good and the poeple lovely but the company is a bit sneaky with the charge (which they took off the bill after being challenged).
I was really nervous going into the store as I was unhappy with the frames I picked originally. When I went in I was helped by Louise. They were so understanding and patient. I felt so comfortable and left the store feeling really happy with the frames Louise helped me choose!
Always a good experience. Smooth running with little wait between thr different parts of the process. Help to choose your frames and the staff are just so nice and helpful all around.
Hi Today I was in for my eye test as I do every 2 years :) was seen to strait away and my appointment was done very efficiently. Was very happy. And then to help me pick my glasses was Lorna. She was very helpful :) made me feel at ease and chatted away to me. :) she's an asset to your team in the falkirk store. :) looking forward to getting my glasses on Saturday next week. :)
Always very busy. Got an appointment for the next day though. Test was thorough, Optometrist was friendly and knowledgeable. Gayle was helpful in choosing spectacle frames. Prices are ok, I suppose! Just what you expect from a huge chain. Miss the personal touch from the Independents though, but does the job. I'll reserve full judgement until I pick up my new specs next week!
Specsavers Opticians and Audiologists - Falkirk is located at 130 High St, Falkirk FK1 1NR, UK
You can contact Specsavers Opticians and Audiologists - Falkirk at +44 1324 636434
You can find directions to Specsavers Opticians and Audiologists - Falkirk by following this map link