Fantastic company for short breaks in the UK, they have amazing deals and the staff are so friendly and helpful!
My parents booked a hotel in Edinburgh with tickets for the Tattoo. There were three people in the party and when the tickets arrived one was placed randomly elsewhere in the seating area meaning that they could not all sit together. My Dad has some mobility issues and being with the others would have been helpful for him. My Mum contacted Hotel Connexions to explain that there was an issue with the tickets but they were unable to help despite being the people that had organised this! As my parents became increasingly agitated about the problem I took over and contacted Hotel Connexions customer Service Manager Fiona Rae. It was difficult to get hold of her initially but eventually we spoke and she agreed to try to chase this up. She sent an e mail to the tattoo staff which she copied my parents into and then we heard nothing more. I called and left a message which was not returned and have now e mailed to try to sort this issue once and for all at the eleventh hour. My parents have already left for their trip! I feel that customer service here has been sadly lacking. My elderly parents have been treated shoddily by a company that they have used many times before. Who obtains tickets for a group of people and then scatters them randomly across a venue? Please be aware of this if you are hoping to obtain tickets through Hotel Connexions because once they have your money they are NOT INTERESTED in solving any issues that may arise. Sadly for customers they don't even know there will be an issue with tickets until they are bought and paid for! Avoid this at all costs and book your tickets through a reputable agency or box office directly.
Due to very serious health problem encountered by my business partner, I was unable to find time to utilise a 200 voucher that was presented to me from valued friends for my 60th birthday last year. I approached customer services, initially by phone and then by e-mail last week explaining my concerns however, was extremely disappointed that they made no effort whatsoever to recognise my issue. As a minimum response I believe that they could have mad some offer o mitigate the situation I have since responded awaiting a reply. Should their response remain the same I would make the following recommendation: a) Do not consider using this company, I will be advising my network of colleagues, friends, associates etc b)Do not consider giving valued friends relations any type of gift voucher that has a time limit I find it incomprehensible that companies (although legal at this time)are allowed to operate in this manner and consider it as a form of exploitation and racketeering, something that I considered a thing of the past. I will be raising the matter with my local MP should I not get satisfaction on this matter and will also look to escalate on a number of social media platforms Finally I would reiterate my recommendation not to consider using this company
Have used Hotel Connexions many times and can always be guaranteed to get first class customer service. They save me so much time getting the best deals, and have lots of great hotels on sale, highly recommend.
Hotel Connexions is located at First Floor, 280 St Vincent St, Glasgow G2 5RL, UK
You can find directions to Hotel Connexions by following this map link