Magnet Kitchens

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Reviews

1. Harry Pike ★☆☆☆☆

   Travel a hour to this store which clearly states it’s open until 8pm. It’s not, waste of a 2 hour round trip.

   almost 4 months ago
2. Dan H ★☆☆☆☆

   Heavily recommend against a Magnet kitchen. Staff are friendly, helpful and endeavour to support all your needs and wants but the products, when not gleefully starry eyed in-store, are actually somewhat lacking. Quotes to fit the kitchen were a little eye watering. I opted for self fit given I have some proficiency with hands on design engineering. I was a little shocked by the quality of some nuts and bolts and the flimsiness of the unit carcasses once assembled. I’ve had better from IKEA! Instructions to fit yourself are a subpar OK at best. There is a significant onerous on the fitter to have at least some intuition or prior experience. I was caught out on the selection of handles I went for. I opted for the type to overhang the top of the unit frontals, little to realise there isn’t actually any grip on them. This makes it nearly impossible to impossible to open some integrated units. The handles also had sharp corners and I have, and guests, quite literally been caught out on them. I requested I be refunded for this design oversight because Magnet’s motto is “Better by design” but was told I did not fit my worktop correctly as there would normally be additional overhang. I don’t know where it stated in any of the instructions that there should have been overhang, but if there were, with the larder unit in the same run for the look I went for, this would look really out of place. I went for Magnet because I got some decent deals on the electrical and I quite liked the Midnight Blue finish they offer. Unfortunately after my experience with the behind the scenes aspect of getting a new kitchen, that is fitting it myself, I can safely say I will not be buying another one and will recommend against their products.

   almost 5 months ago
3. Lianne Louise ★☆☆☆☆

   We visited on a Sunday wanting some help buying a kitchen. Sales guy clearly didn't care to help. Showed us no interest and didn't want to help when I had questions about the styles.. so they lost our business.

   almost 6 months ago

1. rory tc ★☆☆☆☆

   Terrible. Would give 0 stars if I could. Dreadful aftercare. Awful customer service for such a seemingly reputable company. I would have this kitchen returned for a refund, if I could.

   almost 6 months ago
2. Jane Cox ★★★☆☆

   Have been to the Cribbs Magnet store twice in the past few months. Daughter is after a kitchen & we went with her. On both occasions, staff not on phone calls werent bothered to greet on entry, or say.....'Just ask if you need anything" or similar. It was only us and another couple looking, so not like they were too busy. Daughter went back a third time alone, & still had no customer service was shown. It doesn't give you much confidence in choosing Magnet, or for what the after sales might be like.

   almost 11 months ago
3. Kron Editor ★☆☆☆☆

   Booked online a 90 minute appointment for a kitchen designer at Magnet Cribbs Causeway. Received email confirmation and turned-up 10 minutes early for a look around prior to our meeting. Whilst looking around the showroom, a male member of staff asked why we were there, we explained we had an appointment with a designer at 2.30pm and he responded "Oh, ok!" and returned to his screen. After 10 minutes browsing we looked for someone to show us to our designer. We spoke to a young man who was confused about our (email confirmed) appointment and then referred us to a woman still eating her lunch apparently (at 2.30pm). She was no better and said that she could see an appointment had been made but the system was showing a different time and name (really!). She said they had no designer free and that we would have to wait for another hour or rebook, No apology and the woman continued stuffing her face throughout. Needless to say, we left and will not be returning to this very rude and unprofessional outfit. Shame we can't award no stars in this review!

   almost 4 years ago

1. John C ★☆☆☆☆

   Been here twice now, by appointment, and the skeleton staff just aren't bothered. On the second occasion we had to get the attention of a cleaner just to let us in! They wouldn't even let me use the toilet after driving 45 minutes to get there. It's a stark contrast to the Wren Kitchens showroom virtually opposite, where customers are given a real welcome, drinks and biscuits, and you can visit the toilet!

   almost 5 years ago
2. Nick Coward ★★★★☆

   Nice showroom with a good range of kitchens on display but quite packed in. Very helpful staff and a good COVID-19 set up to keep everyone safe.

   almost 5 years ago
3. Brian Howell ★☆☆☆☆

   Used this store because we thought the units were more solid than other places but when we returned from holiday to see the backs of the units butchered with a jigsaw for convenience of fitting we made a complaint and nick the manager said let the fitter complete the job and look then it was finished when worktops and side panels are on so then you wont see the butchered units went to the store to see him he said we wont replace the units if i come out and it is to magnet standard all fine and wont replace the units now if theres a chance of vermin in the house they can go around the house through the gaps instead of being contained in 1 unit see other reviews plans were changed without telling us and fitter not coming to remeasure said it would take 10 days only took 5,1/becuase he only turned up 3 days on 1st week avoid thhis store customer service is terrible and only pay deposit until your satisfied with the work we unfortunately paid 9000 so we are going to the ombudsmen as they are totally unreasonable and dont care because they have your money beware see natashas review she got it right dont go to this store

   more 6 years ago

1. Natasha Rogers ★☆☆☆☆

   If I could give this company a 0 star score I would. I have never encountered a company so unorganised, useless and out right rude as this one. Mauricio is the most arrogant and obnoxious sales man I have ever encountered, he thinks he is a Brazilian god! Jenny and Mauricio are the most disfunctional, incoherent and unorganised members of staff on the books. Nick the store manager is completely spineless and hides behind the phone and email system. Send all your deliveries to the wrong address despite being told 8 times of the correct address. Call you a liar. Breach all contracts. Tell you it will take a week to install a kitchen which in fact takes a at least 3 weeks. Tell you you can’t tailor a package despite the website saying you can. They don’t return any calls. Send their resolution contractors at different times you agree too. Charge you an earth for a kitchen that bows and bends all over the place despite it being their top of the range kitchen. Compensate you a pittance when they cost you a fortune in lost wages. So pop along if you want to be bent over a barrel and taken for a mug!

   more 6 years ago

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