Great weekend once again staff are fantastic entertainment was first class food was lovely already booked for next year
We booked the Royal Seabank Hotel for 3nights. But what a shock when we booked in.Firstly we paid £15 for Secure parking per day =£45. Then we were allocated our Seaview room. 3 floors up,you could hardly fit 2 people into the lifts Shocking. This Hotel is not accessible friendly it's a joke. My wife has mobility issues and the amount of stairs in the hotel is very bad. To make a long story short (I could go on and on ) needless to say we checked out the next morning. With no refund for having paid for meals and parking. Why are hotels still in business??? We don't want luxury just somewhere it's clean and accessible and the food is edible. Ok the entertainment was pretty poor but I won't go on. Needless to say we won't be back.
Went in 2018 loved it well worth the money but lately everything is getting less and less. Got to even pay for the coach now. Drinks at the bar for all inclusive are poor. Food is ok nothing special. My mum was enjoying her porridge one morning and because she was sitting at the wrong table staff told her to move and took her porridge away. Scared they may have to do abit of work relaying a place at the table. Member of bar staff very rude threaten to throw me out the hotel just because i complained about his rubbish service. Oh and if you fall ill and still give them plenty of notice forget getting a refund. Bad enough they took the deposit but now all the money. Haha not happening!!! Can honestly say not using this lot again ever and i know a few others won,t either.
It Don't matter if it's Black or White ..... Re: Royal Boston Hotel - Standards are slipping Both Mrs A & Mrs B have been coming to the Boston Hotel with you for decades, sadly though this visit from July 8th to July 12th may be their last. Why? 1: Shower not accessible so had to swap rooms, both elderly and disabled and can't use the shower via climbing into bath. It's not usually an issue. 2: The shower in 2nd room difficult to turn off, and I had to ask staff daily. 3: No heating in room, had to be given portable heater, but not sufficient heat as customer has bad arthritis. 4: No towels changed after 1st night, despite asking daily. Had to buy some in Blackpool. 5: Not enough staff on till 8pm. It is very hard to get service at bar or assistance. 6: Flagged all issues with management but not the best customer service. it seems senior staff may have lost interest in the customer. 7: Later breakfast 8.30 am every day. No prior advice as both have meds to take daily at certain times. Alway breakfast at 8 am onwards on prior trips. These girls have been loyal customers, and you know they love coming Blackpool, but they felt very let down by this experience and how their issues didn't seem important enough to fully resolve on site. Please can you look into the above, and revert back to me as point of contact, as it's me who books All trips. So I can explain your answers in detail to the customers. One other point, and we do appreciate everything must go up in price in todays climate, but this seems excessive. The July promo price we paid £651, has jumped to £780 for all inclusive October. Despite your Super Saver deals being extended, they only list savings for Self Drive customers? £518 is not all inclusive, so we are missing an inclusive bar, bingo tickets, no coach.. £162 a difference each. If they decide for October 14th, for 4 nights midweek, could you do a special all-inclusive price as part of Super Saver deals and, if necessary to make up for poor July experience. They need coach travel too. Kindest Kindest Regards A. Customer &.A. Friend. Date of stay: July 2024
Had good deals but theres cheaper for familys its a shame they dont do the 99pound special with transport a person now it also seems the biggest rooms 9nly cater for 2 adults and 2 children? Hard when youv a 5,14 and 2 yr old so we had to book somewhere else . We were also quoted 9ver 1000 pound for a few days however we landed at caravan park woth kids at marton mere instead and had a ball for a week
Can't praise my holiday highly enough, just back from the most amazing Monday-Friday at The Royal Seabank in Blackpool, Staff, Entertainment, Food and Room, all super, we'll be back as soon as we possibly can, oh and not forgetting our highly motivated and entertaining driver, Wullie, on the White Star bus who took us there and back, thank you Blackpool Promotions.
This was our first time with Blackpool promotions and certainly won't be the last. Our drivers kept us well informed ie.. about times ect and there banter was excellent. We stayed at the Royal Alexander Hotel.. just a few wee bits that could be useful... a little dish for tea/coffe/suger sachets. Breakfast was delicious as was coffee. Bed was fresh clean and firm. Definitely coming back. Staff were friendly and attentive.
Thanks for sorting out our holiday to Royal carlton Hotel last week 12th to 19th September I would like to say what a fantastic hotel it was, maz, Darren Danny, Tommy, and all the rest of the staff were a laugh, helpful, food was lovely and we will book again at the Royal carlton Hotel when we go to Blackpool and book through your company
First off I asked if I hired a mobility scooter for my holiday would i be able to have in a secure place and charged up overnight and I was told yes that will not be a problem then when we get to the hotel we are told that I could not get my scooter charged and left there overnight which the knew about 3 days before but were told by someone at head office not to tell anyone until they've arrived at the hotel and it's all because some new big wig manager wants to line there pockets they are asking the persons hiring the Scooters to pay them 5 thousand pounds for it to be done so now when the lights are go I ng to be turned on there will be a lot of disabled people without Scooters Togo and watch them I think it's shocking that just because we are disabled we should be discriminated against hopefully people will see this let their voices be heard
Blackpool Promotions is located at Royal Seabank Hotel, 219-223 Central Dr, Blackpool FY1 5DL, UK
You can contact Blackpool Promotions at +44 800 804 4444
You can find directions to Blackpool Promotions by following this map link