The Horseshoe

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Reviews

1. Mikkellaa Parsons ★☆☆☆☆

   The staff weren't very patient at all when you first walk in it appears as though you are instantly meant to know what you would like to drink. Leaving you feeling rushed and unwelcome, then when waiting at the bar for the selected drinks to be poured you are faced with a rather peeved bar lady and a man to the side of the bar staring at you. The pub was advertised as having a children's play area which is why we came here in the first instance but that no longer exists. Luckily we were able to sit in a quiet and secluded area in the back garden so we could all have a more relaxed experience. We ordered food, which was brought out in a timely manner. The food was okay but not great, the chips seemed as if they were cheap chips purchased from the cheapest range you can get in the supermarket. We ordered a portion of fish and chips, the fish lacked any flavour or seasoning and had the texture of cardboard. Luckily we aren't local so our flippant decision to try this place out was a one time thing and we will not have to visit again.

   almost 7 months ago
2. Andy Millar ★☆☆☆☆

   Review based solely on customer service. We arrived at the pub which is relatively local to us, looking forward to a nice bit of pub grub in the sunshine. First things first, we ordered drinks. We have two young girls and ordered blackcurrant and sodas for both of them. Straight away, I remarked that one of the drinks needed another dash of blackcurrant as there was no colour at the the top of the glass. The barmaid responded that it had just sunk to the bottom. I asked for a straw to stir it, she gave one and I did so for both drinks. I then remarked that it still needed a dash, as the drink was still considerably weaker than the other one. I was then told, if I wanted another dash I would have to pay for it. I remarked, that clearly the drink was weaker than the other and that I shouldn’t have to pay as it wasn’t right in the first place. The response I got, was that the dashes are measured and therefore can't be wrong. The drinks were clearly different. They tasted different. They were more noticeable In person and you can’t deny the taste difference. How can you argue with staff, whose attitude is that they’re not wrong even when evidence says otherwise. Especially over a dash of cordial (for 80p)……… it’s not the cost, it’s the principle. Perhaps it’s not the bar staff's fault, but management policy. I suspect that the manager was the older barmaid who shut down the argument pretty swiftly. Either way it leaves a figurative bad taste in the mouth. I'm sure the pub does have its plus points, but customer service is not one of them. Edit: added another image for clarity and comparison.

   almost 9 months ago
3. Lucy Saunders ★★★★☆

   Good local pub. Tasty food, big portions, good value.

   almost 9 months ago

1. Maria Blackwood ★★★★☆

   Had the Christmas menu. Prawn cocktail, roast turkey and veg. Ice cream for pudding. Plenty to eat with lots of gravy. There is a car park and outdoor seating area for warmer days. Food served quickly. Staff friendly. Nice down to earth pub.

   1 year ago
2. Kennedy-Rose Neal ★★★★★

   Excellent portion sizes, food came really quickly. Friendly staff and a family atmosphere.

   almost 3 years ago
3. Tom “Ac1” ★★★★★

   In the world of wannabe wine bars and Faux brasseries it's easy to forget places like this are around. The great British pub. The menu was vas with a board of chefs specials, the food classic British with a Whopping size Piece of fish for the fish and chips they had liver and onions on offer as well as a all day Breakfast, our food was prompt from ordering and was really good the best part being affordable. Staff were brilliant polite and friendly. Atmosphere was great also. If you want a no frills classic British pub it's a great place to visit. Will return for sure.

   almost 3 years ago

1. RyGo ★★★★★

   Family Xmas Dinner at the horseshoe was great as usual. Loads of great food. The soup starter this year was amazing! If your planning on eating out for Xmas then book early as places get snapped up fast!

   almost 3 years ago

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