Albyn Veterinary Centre - Vet in Broxburn, West Lothian

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Reviews

1. Aimee Syme ★☆☆☆☆

   Took my 2 week old kittens in for a consultation due to them having trouble with their eyes, was seen by the vet Kathryn and this isn’t the first time I’ve had a bad experience with her, in all fairness we did receive the treatment for the kittens and the receptionists were lovely however the vet Kathryn is very condescending and rude, she talks down to you as if you have no idea how to look after an animal! We have 13 cats and all are very well looked after. These kittens have had sore eyes for 3 days and it wasn’t clearing up so we took them in as soon as we could but I was made to feel like I haven’t done enough. I was in around a year ago for one of our other cats and again the same vet spoke down to me and my fiancé talking to us as if we neglect our pets which couldn’t be further from the truth. I would avoid this place if you don’t want to be made to feel like a horrible person. We will be moving our pets to somewhere else.

   almost 2 months ago
2. Emma ★☆☆☆☆

   Avoid. Avoid. Avoid. Nothing against the person at reception they have always been kind but the vet…awful. Was repeatedly ignored about my concerns with my dog and looked at like I was crazy. Condescending, dismissive and belittling. My dog got very sick suddenly at 17:45 and so I called them. They said “too late the vet is leaving for the day”. Went to the emergency vet and he had a splenic mass and we had to let him go. No call from this vet after they had been told or anything. I recommend going anywhere else but here.

   almost 9 months ago
3. James Robson ★☆☆☆☆

   We’d been with Albyn for years and for the most part this practice was great. But in recent years the vet seemed very disinterested in our concerns for our boys health. Both me & my partner raised concerns about small lumps appearing, to which we were told this is nothing to worry about. Well, turns out he had an aggressive tumour growing rapidly. If only I had listened to my gut and went to a different vet things might be different, and he might still be here. Listen to the owners. We know our pets. And if we think something is wrong. Check it. Seems this place is more interested in rushing you back out the door, no questions answered, and charge you £50 for the privilege.

   almost 9 months ago

1. Sophie Speer ★☆☆☆☆

   This vet was amazing years ago when I started getting pets! Since then things have gone downhill! First of all my 5kg dog was given a flea and worm tablet for a 35kg dog and not even an apology was given. My young puppy with severe health issues and anxiety was brought in to get his ears looked at. He was pinned and his ears plucked til they bled (he was already in so much pain with his ears) the nurses were quite happy to show me the pictures of his ears bleeding. When I phoned up (on 2 seperate occasions as one dog isn’t registered to me) to move them vets I wasn’t asked any questions about who I was. It was literally 1 sentence from me saying my dogs name and the new vets and the file was sent and deleted. Shocking especially considering one dog wasn’t registered to me.

   almost 10 months ago
2. Kai Gracey ★★★★★

   This practice is amazing, always so friendly and happy to assist with anything you or your pets could need. Wouldn't want to have my pets treated anywhere else. Absolute top teir service every time.

   almost 10 months ago
3. Linda Archibald ★★★★★

   All looked after well both humans and feline. 1 of our cats passed away there recently and the nurses and vet involved couldnt have been moving caring and respectful. It made a very sad time more barnacle.

   almost 3 years ago

1. Louise Chlopuk ★★★★★

   Love this place. Amazing people who are focused on the animal as a whole. Are friendly and honest. Great place for peace of mind and all centred treatment not how much they can charge the owners. Highly recommend them. Just back from taking my cat there yet again amazing service. Yet again amazing treatment

   almost 3 years ago
2. Louise Cassidy ★★★★★

   My furbabies are always in safe hands here. Lovely ,friendly staff .

   almost 3 years ago
3. Malgorzata Banas ★☆☆☆☆

   Albyn Vet is the worst vet practice in West Lothian, please don't bring your pets there. On June 2, I had to put my beloved dachshund Toffee to sleep. She went there because she was constantly vomiting and I was told by them that it did not threaten her life and they wanted to send her for a 24 hour emergency service where all she would get is glucose droplets. They wanted to get rid of her because it was a long weekend! The vet did not want to refer to a hospital. After a few hours I managed to convince them to send her to the hospital. In the hospital after 20 minutes of testing, they found that Toffee mouth was covered in blood, dried blood! How did the vet not notice this when she was looking at her. We were left with no choice but to put her down. My heart was broken... Also, a few years ago the same lady vet decided that my Toffee had infections and it turned out that she had to have spine surgery! Im moving my other pets to another vet and Im never going back. This vet doesn’t care about the animals, only the money they put in their pockets.

   almost 3 years ago

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