I went to have a check done on my car at Halfords, Sam on the desk was really helpful! He explained very clearly what the issue was with my car and assisted me with getting my car booked in to repair the issues as soon as possible. Will definitely be coming back for future assistance!
Had a free suspension check done and the service was amazing, the team made it so easy for me from start to finish. Didn’t take long for them to report back to me and they went it to full detail explaining what the issue was. Great team in the Trowbridge branch I will highly recommend.
Really quick and easy service. I will definitely be going back! The staff were lovely and I think it was the first time I was getting a repair that I WASN’T hassled to add another extra cost. Thank you!
Had a tyre blow on my car so popped in and there service was great. Were able to order the tyre for me so I could drop off my wheel for them to replace it. Great price and Scott was really nice and friendly and rang me as soon as the tyre was done so I was able to pick it up. Thanks once again
Dropped my car off four times to be told that they hadn’t got round to looking at it/ couldn’t be looked at that day each time. My car had to go in for some work and was there for a week. I was told that it would be locked away inside, however after the first night it was still in the customer car park. Rang again to ask for it to be put away and was assured it would be. After a week, it was still sat in the very same place outside. Over all customer service has been very poor- rude on the phone and giving out false information. Have been coming to Halfords for many years, however now won’t be back again.
Absolutely appalling service! Visited this branch for a timing belt service and on the first visit they stripped car then advised they didn’t have the tool! Second visit they done the work poorly and extremely over tensioned the belt causing issues, third visit they advised it was something else, fourth visit they advised work had been done again and was all working fine…… 10 miles down the road shock car started running like a sack of rusty old spanners. Trying to contact a manager is impossible! Staff at the branch are incapable of offering a decent level of customer service are extremely rude and totally incapable of providing a good service! They are not mechanics they are monkeys! I am also still awaiting a call back from someone that knows what they are talking about (probably be waiting until he’ll freezes over) Bunch of clowns!!
I ordered tyres online to be fitted on a Saturday morning, I arrived, dropped off the car and went away. I was sent an email 30 minutes after my appointment start time saying they didn’t have the tyres I ordered in advance. We agreed on a 15% discount for the inconvenience if I re arrange with them. I rebooked for 2 weeks later. Arriving 15 minutes before my appointment to receive a phone call while in the car park to be told that they again don’t have the tyres and don’t get deliveries on weekends. Why was I not told before my appointment if there was never going to be a delivery? Pretty disappointing that they can’t get 2 tyres with even 3 weeks notice.
I was booked for MOT retest at 2pm so brought the car on time then i was told that i have to wait half an hour because they have somebody else on MOT at this time. At 3:15 pm they finally taken my car for re-test after i asked why it takes so long and why they booked me in at 2pm when they have somebody else? On the end i still was charged £14.99 for that even i was waiting hour and half. Never again
Absolutely despicable. We had an email from them saying expect to leave our car for 1-2 hours for a basic service and MOT. We booked our car in for 11am so it would be done by a reasonable time. 5.5 hours later we’d heard nothing. No update online, on hold for hours on the phone and couldn’t get through to a human. We have a one year old with chicken pox who is tired and doesn’t want to be carted around at this time to collect cars. Horrendous. Do. Not. Use.
Halfords Autocentre Trowbridge is located at Bradley Rd, Trowbridge BA14 0RB, UK
You can contact Halfords Autocentre Trowbridge at +44 1225 762779
You can find directions to Halfords Autocentre Trowbridge by following this map link