First time ever going into the store and will never be back. In the middle of speaking to the member of staff and walks away whilst I’m still talking. If your not happy working there find another job, Snobby and arrogant workers have such a negative attitude and speak down to everyone in there store as I witnessed today
Really rude young women serving. Try to be nice and have a smile but it is not reciprocated. Puts me off going back to buy gifts.
Went in with a gift, and gift receipt, bracelet too small. Very negative words from assistant. Apparently was an offer and none left so you can't swap it as everything else is cost. It was a gift, use some tact, really caused Poor reflection on the giver and far worse on the brand. Poor sales technique for one, failed to upsell suggesting very poor training and no actual interest in the customer.
Was in today it was sophie that recommended and helped me pick the jewellery was great service so friendly and helpful
Great store lovely helpful staff :)
Great staff. Very helpful indeed.
Came in to shop Sophie was the young woman who helped me pick out perfect gift for my daughters 30th birthday I returned to buy myself a bracelet and my other daughter a ring Sophie was on hand to help week later it was my birthday when my daughter asked what I wanted first thing I said was something from the Pandora shop was so happy to see Sophie was was working that day with a smile on her face she is patient helpful nothing to much trouble will return again after great service from Sophie this young woman give five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Service thanks again for helping me pick the perfect bracelet and earrings
Amazing customer service and super fast problem solving. Those employees deserves a raise, the store is almost full every time and they are dealing with a lot.
I came in today and was served by Kylie. I have got to say her service was shocking! I have been in this store a good few times and have always been served with a smile, been seen to straight away and pleased with how my visit went. On the other hand this time I left feeling disappointed with how I was served. Trying to pick out a gift for a friend can involve a bit of thinking and maybe some help from someone in the store to pick out something but she wasn't helpful at all. I felt like I had to force her to show me different charms. I only got shown a couple and because she made me feel so awkward in the store I felt like I had to make my decision quickly. The store is quiet so a bit of involvement from someone that works there would help and not made to feel like you had to hurry. She just stood there quiet till I asked her something. She didn't show me how to open the bracelet either. I think overall my experience this time made me feel like I don't want to return. I work in hospitality so I understand how important customer service is and she had none. Very disappointed!
Pandora Dunfermline is located at 135 High St, Dunfermline KY12 7DR, UK
You can contact Pandora Dunfermline at +44 1383 720852
You can find directions to Pandora Dunfermline by following this map link