The University of Glasgow Small Animal Hospital Veterinary Care in Glasgow, Bearsden

Reviews

1. Connor Porterfield ★☆☆☆☆

   I got referred to the hospital from my vet after seeing multiple vets. I attended for my appointment, checked in and after 20 minutes the receptionist informed me they knew I was waiting and I would be seen soon. After an hour I was still waiting and when I informed the reception I would have to go as I have been waiting over an hour I was then seen (the place was not busy at all) I then seen the vet who disagreed with the multiple vets that I had seen before and suggested blood tests and stool sample tests, which I had already completed with other vets. The blood sample tests was done there and then however no results where given. I was then asked would I like to go through the insurance and it would be £30 for the hospital to deal with it on my behalf which I agreed upon. The stool samples I was told to take over 3 days which I did and handed these in. 10 days or so passed and I attempted to contact for an update however there is no phone number and I emailed However had no reply. When I eventually got a reply I was informed they had lost the stool samples and I would have to repeat this again. I requested they send me the sample bottles out to my house which I never received a reply however did get the bottles the next day. I then repeated the stool samples again and handed these into the hospital. I am still waiting on results or any updates which I have not received. I have also asked several times for a food recommendation change which I still have not heard about either. I then got an email from my insurance company stating they will not be paying the bill due to the being on ongoing issue. I then received a reply from the hospital within a couple of days asking for the remaining balance. I still have not received any updates or test results with no contact except when looking for the remaining balance to be paid and I am still in the same position as when I started just £650 down and this is very disappointing.

   almost 6 months ago
2. Lauren Braid ★★★★★

   I have been regularly attending the small animal hospital for several months now to see the neurology team who have helped to manage my dogs epilepsy. Unfortunately despite a lot of effort and the help of these amazing specialists we were unable to give him the quality of life he deserves and had to make the difficult decision to put him to sleep this week. I can truly say without the neurology team I don't believe I'd have gotten these last few months with my amazing dog and they made the difficult process of saying goodbye that little bit easier. Having worked closely with a few members of the team and seen their passion and kindness it has brought a lot of comfort that we had given him the best possible chance.

   almost 7 months ago
3. Kelly Boyle ★★★★★

   We were referred from Perth to Glasgow as our cat was poorly, as soon as we arrived rascal was taken immediately for treatment, then a Gemma from cardiology looked after him she was such a lovely vet and kept us up to date with all rascals test results etc I got multiple calls every day, sadly the prognosis wasn’t good but without her we wouldn’t of been bid to take our boy home to spend his final week at home, and they I am forever thankful.

   almost 7 months ago

1. A.D ★★★★★

   It was easy to find with lots of parking and plenty of green spaces to walk the dog before going in. The reception staff were very kind and helpful and the waiting area is bright airy and very spacious, there are wee individual pods to sit in so nervous/excitable pets have space. I think cats had their own room. The vet/Dr we saw was very kind and thorough and we were kept informed of our dogs progress throughout. Nobody wants to visit the hospital with their pet but if we had to go again it would be reassuring to know it was the UoGSAH we were returning to.

   1 year ago
2. ian barton ★★★★★

   I had my Kali up to the out of hours service as she was being sick and whining as if in pain, taken straight away and kept up to date while we were waiting for her. They sent a report through to my own vet which was there in the morning for us when we called as promised. In a worrying time for us they were friendly and reliable and offered lots of reassurance. Its never an easy call to decide to go there but it's absolutely worth it to have the piece of mind that my dog will be ok, I would certainly recommend that anyone worrying about a pet after hours contacts them, even just for reassurance.

   almost 3 years ago
3. Sylvia McCulloch ★★★★★

   Optimal care provided on two occasions during two separate visits by veterinarian staff. Time taken to explore and discuss decision making. Caring staff . This is a place of excellence.

   almost 3 years ago

1. Declan Mctague ★★★★★

   Staff and students here were amazing help when I had to bring my dog, Angus, in after he was attacked by an off lead lab. He's healing up well now and we're incredibly grateful to everyone there. Staff explained everything to us clearly, and were friendly and helpful throughout.

   almost 3 years ago
2. Janice Pannell ★★★★★

   Myself and my family would like to say a huge thank you from the bottom of our hearts to the staff at Glasgow University Vet School Small Animal Hospital for saving my fur babies life. Ted became really unwell very quickly with lethargy, off his food and struggling to breathe. He collapsed in the house resulting in me contacting my vet who very quickly came out to see Ted. They took him to the surgery to do blood tests and various other procedures but we were told the devastating news that he had something called IMHA, a condition where his own immune system starts attacking his red blood cells causing severe anaemia, his liver leaking bile into his system and very pale gums. We were told that it would be touch and go for the next few hours as they had to give him steroids and a blood transfusion and hope this would help. Well the next week has been the longest week of my life wondering if he would pull through and waiting for the morning phone call from the hospital for an update on his condition. With the expertise and care of the hospital staff ted improved every day and had blood taken yesterday to see if his red blood cells were starting to regenerate and I’m over the moon that they are nearly at the normal level. I’m sorry for the long post but I want pet owners to be aware of this life treating disease and with this information hope to save some other dogs that could be showing signs of this disease. Thank you again to every single member of the internal medicine department who were involved with the care of ted. You are all wonderful people. Xx

   almost 3 years ago

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