Julie Innes Veterinary Surgery

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Reviews

1. Adela Kepinska ★☆☆☆☆

   I phoned the surgery to arrange my registration and was told I needed to come in to collect the form, which I did. When I tried to fill it in at the surgery, I was told I couldn’t do it there because other people were in the waiting room and might be discussing confidential information about their pets. I was asked to complete it at home instead, meaning I had to make extra trips just to drop the form off. What really put me off was how rudely this was communicated by the receptionist — it made me feel unwelcome and reconsider becoming a client here. I don’t understand why filling out a simple registration form in the waiting room would be a problem, especially since there are usually several people waiting with their pets anyway. I can’t comment on the veterinary care itself, but the receptionist definitely needs some customer service training.

   almost 3 months ago
2. Tenfi ★★★★★

   Thankyou so much took my dog Roxie and Agatha and the lovely girl at reception were wonderful thankyou so much xxx

   almost 4 months ago
3. Heather Goodwin ★★☆☆☆

   I’ve been using Julie Innes for a few years now for my dog and cat. I will say I do like them, everyone is kind and friendly and helped my pets whenever they’ve needed it. Albeit there’s one receptionist who can be a bit snippy, but I don’t know who it is and I’ve only come across them once. My main issue is that whenever I’ve had claim for something, they don’t answer my insurance company’s calls or emails. Making the process difficult. I usually have to chase them up and whilst for minor issues this is fine, but having to chase them up and chase up my insurance after the death of my gsd girl. I’m quickly just fed up and grieving. I’m in no way blaming Julie or anyone at the practise, I feel I’m probably just in a stage of denial, anger or something. But I was told my gsd was very healthy before she went in for a spay, and under two weeks later she died of a mass on her spleen. I know you can’t find something you’re not looking for, but surely if she was tested thoroughly beforehand something that was as advanced as it was, something should have come up? I don’t know. They looked after her brilliantly when she did get spayed however and they were lovely with me as I was so worried. They did send me a lovely card after she passed which was nice. The practise itself also needs a major update as it’s quite run down. So it’s not the worst review, I’ve just lost my trust in them and again, I don’t blame anyone. I just don’t want to take my pets there anymore. I’d like a vet who can deal with insurance stuff without being chased up.

   1 year ago

1. Jilly Rae ★★★★★

   Absolutely fantastic! This truly the best veterinary surgery! I take all my dogs and rabbits here and they always get the best care. All the staff are really lovely, helpful and extremely caring. If I have a pet going in for surgery I always leave them there knowing they will get the best care. I don’t know what I would do without them. ⭐️⭐️⭐️⭐️⭐️

   1 year ago
2. Nick Harrison ★★★★★

   We have nothing but praise for Julie and her team. Every time we go to the practice everyone there treats my dog Rocco with care and compassion. It is as if he was their dog and nothing is too much trouble. Unfortunately, Rocco has terminal cancer, diagnosed by Julie. She has been great throughout this horrible time and informs and advises us with care, compassion and respect for Rocco. Obviously we'd rather not go through this difficult time but as we have to it's good to know that Julie and her team are there when we need them. Our other little dog Tia was also a patient of Julie's, and always received great care at the practice. Unfortunately, Tia passed away suddenly in August 22. Thanks are not always enough ...

   almost 2 years ago
3. Hayley Talent ★★★★★

   I recently registered with Julie innes and couldn't be happier with the service they provide from reception staff to the vets highly recommend and fair prices too

   almost 3 years ago

1. Asdfghjkl Zxcvbnm ★☆☆☆☆

   I wish I could write a good review, but I need to be honest. My kitten got neutered here a few weeks ago, straight off the bat when I picked my kittenn up to take home he wasn’t given a collar to stop him from licking the wound, the receptionist had tried to talk us into not needing one as “male cats are usually fine with the healing process”. Key word, “usually”, every pet is different! I had to visit the vets the following day to pick one up. The following day (weekend) my kitten then started to show signs of infection, to which I had to take him to emergency vets and pay for a consultation plus meds to get him treated. This is all because Julie Innes vets did not provide my kitten with the care needed to safely heal from surgery. They offered to pay for the emergency consultation, but quite frankly they should have covered all vet bills as this was of their fault. I would like to add how unsanitary Julie Innes Vets looks AND smells. When I went to pick my kitten up after surgery, the stench that hit me as I walked into the office was so over powering. This is really making me question if they have any hygiene standards, and what exactly did they done to my pet. Not only was my kitten extremely distressed, but so was I. If you want the best for your pets, please look elsewhere.

   almost 3 years ago
2. Marie MacColl ★★★★★

   Brilliant. Can't thank them enough especially as I wasn't registered with them as was in Hamilton for weekend. Saw me immediately, couldn't be more helpful, friendly and professional. Big thanks from me and Barra the black Lab.

   almost 3 years ago
3. Lance Lockhart ★★★★★

   Julie, thank you for spending time with us and explaining every step during our last minutes with our dear Bonnie. You are truly awesome, can't thank you enough for the past 11 years of care. Xx

   almost 3 years ago

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