Pets'n'Vets in Blantyre

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Reviews

1. Julie McKee ★★★★★

   The best vet ever! The staff are polite, warm and welcoming. Despite isla being a loud barker, protesting being in the clinic amd mostly needing 2 people to hold her still for injections or inspection! I wouldn’t go anywhere else ⭐️

   almost 2 months ago
2. Anne marie Francis ★★★★★

   Just joined this vet but all the staff have been lovely and so caring

   almost 3 months ago
3. Leigh Paterson ★★★★★

   I have been using this vets for years now. If has always been a good experience for us, with knowledgeable vets treating my pets quickly and efficiently

   almost 4 months ago

1. Maureen Ashwood ★★★★★

   Our wee dog has been very ill this year, but with the greatest care attention and medical intervention, she is currently doing well with a good quality of life. The whole Blantyre team ,receptionists nurses, and vets look after her and us too. They support us emotionally and help make this difficult time a bit easier. Always there when we need them for help or advice. We would find it very much more difficult without them and thankyou is just not a sufficient way to express our gratitude.

   almost 5 months ago
2. Karen Lawson ★★★★★

   All staff Pleasant & cheery, helpful and good with our pets. Always tell me upfront what cost will be and will advise if I can get a treatment for my cat cheaper elsewhere which is always helpful.

   1 year ago
3. Helen Loughran ★★★★★

   My wee dog Tootsy has suffered for years with allergies and it’s now under control thanks to Blantyre Vets. They couldn’t be more helpful or efficient and I must thank them very much.

   almost 2 years ago

1. Chris Hatton ★★★★★

   Vets are great with my dogs. Can't say much more.

   almost 2 years ago
2. Ann Fairclough ★★★★★

   I've always had excellent caring service from reception staff right through to the vets I've met over the years .Always accommodating in any questions and prompt attention when needed .Very caring staff indeed .Also accommodating when needing an appointment. Thanks everyone for call you do for me and Cara xxx

   almost 3 years ago
3. Chamaine Divers ★★★☆☆

   I had an appointment with this Vet today and to be fair the Vet herself, was very nice. Nothing to complain about. I can admittedly say that I was in the wrong as I am registered with another vet who I couldn't get an appointment with and due to severity of the issue with my pet and sheer desperation, I phoned an old vets (this one) that I was registered with years ago. This vets could see my pet asap. Obviously, doing what I thought was best for my pet. I took the appointment. On arrival, I was told that my pet needed an Xray due to prior surgery with my current vet, so I innocently said to the vet that I will book in with my current vet (Again non the wiser that there was an issue with visiting another vet). The vet said if my current veterinary couldn't Xray my pet soon, she could get my cat booked in Asap. Which was really appreciated. I phoned my current veterinary practice, to book in an Xray while I was in the Blantyre Vets (again innocently done, not thinking anything was bad about visiting another veterinary). The receptionist overheard my conversation on the phone and intervened while I was still on the phone. Her attitude was very rude and abrupt. The thing is, she was right about what she was saying. I never realised that I couldn't go between two vets. I was just trying to get my pet seen too asap, incase my pet's leg was potentially infected. Overall I was in the wrong by doing that, but her tone and how she handled the situation was extremely unprofessional. I was so stressed and overwhelmed because I just wanted my pet to be seen and feel better. But having a cheeky receptionist rudely interupt me while I am on the phone, tellling me that I am in the wrong, in the most confrontational manner, was just so upsetting. If she had waited till I was off the phone and had a polite professional tone, then I would have accepted it alot better. But no one comes to a veterinary practice to be spoken to like that. There is two receptionist one who brings her dog to work and the one everyone has written a review about. It's such a shame because the veterinary practice is fine. The receptionist just needs to perhaps think about the way she conducts herself professionally as she works with the general public & more than half of the time, owners are bringing in sick pets, who are already stressed about this. The receptionist doesn't need to be adding anymore additional stress on top of that. She perhaps needs to consider another job if she isn't happy with dealing with the general public or change her attitude before it does escalate higher than one of the many negative reviews she has had. This review isnt just blame, blame, blame as I do understand I made a mistake on my side but the approach to dealing with it all, was certainly not done nicely. She even ended it with saying that I wont be returning to the veterinary again. You would have thought I was being aggressive towards her, or had stole pet goods with the way she said it. As though I had done something extremely bad. It was so unnecessary and all very disappointing.

   almost 3 years ago

1. Marie McAdams ★★★★★

   My dog was due his booster and health check... did not have to wait long for the appointment...very happy with service provided...the vet put my dog at ease and was happy with advice given ..would highly recommend

   almost 3 years ago

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