Loaf Bristol, Patchway

Reviews

1. Joe Sargent ★★☆☆☆

   We bought a storage bed with a nice headboard and a Squishmeister Sofa back in early 2025. Firstly, they couldn't get the bed up the stairs (I personally don't think they tried very hard but we at least got the money back for the bed). The sofa seemed fine at first but is already showing signs of wear after less than a year. We were sold on the "clever" fabric being easy to wipe clean but every minor mark has been impossible to remove, even following their care instructions. The cushions are already losing feathers and the seat has now sagged to the point where my bum is basically touching the hard base of the sofa, making it not actually particularly comfortable! (For context, I am an 80 kg 6'2'' man, so not obese or anything.) Given the price we paid (over 2 grand), think we'd have been better going with DFS or something more basic as my friends that bought from there have much more comfortable sofas for a lot cheaper. Also it took FOREVER to arrive, which made the bed not fitting and having to scrabble for a replacement elsewhere (my girlfriend due to give birth about 2 weeks later!). Think it was about 4 months in the end, and they were sneaky sending an email saying "everything's on track for delivery of your bed and sofa on xx/05/25" and they'd actually pushed the date back and i only noticed when I compared earlier emails.

   almost 8 months ago
2. Luke Brazier ★☆☆☆☆

   Quoted 9 weeks - 6 months and countless delays later - were still waiting. Complete Scam. Firstly, id like to say the sofa felt comfortable in store and we were really excited. We we're quoted 9 weeks for our delivery. We have been waiting for our sofa for 6 months at this point. Today we have been informed that it will be a further two week delay. This sofa is STILL AVALIABLE IN STORE, despite our repeat delays. We have received some compensation but after the fourth delay this stopped. We are one delivery away from cancelling our order all together, a huge disappointment. I would highly recommend going elsewhere.

   1 year ago
3. Travel With FabUK ★★★★★

   I visited Loaf Café in Bristol and had such a lovely experience in Bristol. The service was excellent the waitress with red hair was especially kind and attentive, really making sure everything was just right. The food was reasonably priced and tasty, and the whole place had a welcoming, relaxed atmosphere. Definitely worth a visit! @fabukBITES

   1 year ago

1. Kelsey Garland ★★★★★

   Start to finish we've had an amazing experience with loaf. The lady ordering it for us was so helpful and the delivery guys were lovely. There was great communication throughout and what a gorgeous comfy sofa!

   1 year ago
2. Andy Reynolds ★★★★★

   We’ve ordered several pieces of furniture from loaf and have always been happy with the quality and the service. The store is set up really well to try things out and the ability to feel fabrics and see how they will look is great. Being allowed to take fabric samples away is excellent too. The staff have always been very friendly, knowledgable and happy to help without putting any pressure on you.

   almost 2 years ago
3. Pamela Norbury ★★★★★

   Lovely friendly staff with just the right amount of help. Second trip to confirm colour - the large samples give a much better idea of an expanse of the colour rather than just the small samples provided elsewhere. Wide variety of sofa styles as well as colours & fabrics which I have not been able to see in other stores selling sofas. Very much looking forward to receiving my new furniture.

   almost 3 years ago

1. Aisling Miller ★★★★★

   Thank you for creating such a brilliant show room! Sarah was excellent at making sure we had seen all options, fabrics and colours. We were in store for over an hour and a half deciding on the best options and we’ve come away delighted. Nothing like sitting on the sofa in store! Can’t wait for it all to arrive.

   almost 3 years ago
2. julie newman ★★★★★

   Fantastic, helpful & just down to earth staff. If our sofa ends up being anything like our experience in yr Bristol store… we won’t be disappointed. Thank you girls, it was fun buying & chatting with you!

   almost 3 years ago
3. Steve Ash Kay Ash ★★★★★

   We have today spent just over two hours in your Bristol store. No one asked us if we needed help or approached us in any way even though my husband asked some questions. In fact he thought the person he asked was quite rude and he is the most laid back person you could meet. Anyway, then Rosa appeared and all was then completely different. She fully engaged with us, gave us lots of advice and showed us sofas in different styles and fabrics which we had not at first considered. She was an absolute delight and it is down to her that we are ordering from you. We were just about to leave and look somewhere else when she appeared. I assume you deliver customer service courses to your staff? You should try employing her to run the courses. She is first class and just knows how to treat people and how to connect with them. We are delighted with the service she gave us. Kay and Steve Ash

   almost 3 years ago

1. Andrew Richards ★★★★★

   We visited the Bristol store to see and order some cushions. The sales assistant was simply superb! She couldn't do enough to help with colours and materials to make sure we got exactly what we wanted. She was a credit to your company and made the buying experience feel very special.

   almost 3 years ago

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