Fantastic service at the Bristol Showroom today! Jo and her team were really attentive, took the time to talk me through the product ranges and advised on fabric colours and suitability. I left feeling really inspired, can't wait to place my order! Highly recommend.
EDIT: the sofa was delivered shortly after posting the reviews. We received the sofa, despite asking for synthetic inserts (which was also the cause for the delay!) we received duck feather cushions. As vegans/vegetarians this was a horrible experience as on top of it we had to wait a whole week for a replacement. A whole week of our house smelling of duck feathers - it was actually traumatising! Arlo & Jacob, yet again hiding behind their „we are a small British company” excuse didn’t even feel like providing ANY kind of compensation to us for this whole ordeal. An apology is simply not enough. So yes, they are a small British company that puts profits before anything else, fails to address any issues, fails to accept any responsibility. They even tried to make it seem like it wasn’t their fault and it was all their supplier. Beyond infantile. Anyway, a few months of owning the sofa and it’s already got some damaged threading, the seat is out of shape - at this point I am expecting it to fully slide off one day. But hey, they’re just a small company so should be forgiven and we should be grateful that we got to spend £1700 to sit with duck feathers stinking up our living area for a week. Yay! I would be cautious ordering anything from this company. They were quick to take our money, our sofa was meant to arrive 3 weeks ago as per the leading times we were advised of when placing an order at Bristol showroom. Customer service is nonexistent, bunch of people who don't really care!
After a chance visit, we stumbled Upon this beautiful store today. Lovely furniture and the lady who took time to show us around and explain their product range couldn’t have been more attentive. Looking forward to coming back and chosing the right sofas for us very soon.
We bought 2 Leon sofas from Bristol branch in Nov 2022. The fabric recommended by the staff turned out to be the wrong type for this particular model, as the piping around the cushions went all funny. They offered fabric exchange with no fuss and get the fabric changed. Now my sofas look absolutely stunning. I highly recommend them as they offer the best quality and the most timeless sofa designs in the UK in my opinion. They are an independent business with big ambitions. They take care of their customers and strive to deliver a truly exceptional product.
Recent purchase went smoothly from start to finish. Highly recommend Arlo & Jacob if you're looking for a new sofa or armchair.
Well I found buying a sofa from Arlo & Jacob to be a most enjoyable experience the staff were helpful the sofa is of good quality. It arrived when it was suggested it would in good condition and at a fair price. I am pleased with the product the store and the service My sofa appears to have the number of feathers in the cushions I was expecting although I admit not to have counted them.
We recently visited the Whiteladies Road showroom, the 2 members of staff were extremely helpful and friendly. The showroom is presented beautifully with some interesting sofas and loads of fabrics to choose from too. We loved the Ferdinand and Oliver sofas, we will be back again to order!
Disappointed with the sofa we purchased for over £2100. The design of the inner cushion means that the back cushion constantly releases feathers. After informing A&J they offered to replace the whole cushion for £175 rather than resolve the issue. Pretty poor customer service.
Much like a previous reviewer, I ordered a large Holmes sofa after trying it out in the Bristol showroom. When delivered, I found it impossibly to lie comfortably across the sofa as the cushions seem understuffed compared to those I tried in the shop, and the join of the two-piece frame at the base protrudes painfully through. After lengthy discussions customer service a technician was sent out who weighed the cushions and insisted that it was not a fault. They have offered to sell me a different filling instead, saying that it is the nature of feather cushions that they need daily plumping. However that is not my experience of good feather sofas and even with plumping my sofa is uncomfortable. Very disappointing at this price point. Wouldn't buy from Arlo&Jacob again.
Arlo & Jacob Sofas Bristol is located at 94C Whiteladies Rd, Redland, Bristol BS8 2QX, UK
You can contact Arlo & Jacob Sofas Bristol at +44 330 094 5855
You can find directions to Arlo & Jacob Sofas Bristol by following this map link