El Puerto Restaurant

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Reviews

1. Krys 777 ★★☆☆☆

   Attended last night. Ordered prawn cocktail for starters and was served a bad avacado which was clearly turning (not just bruised). They changed it and the new avacado was great but the portion size of prawn cocktail was much smaller. Had welsh lamb for mains. Veg were great, lamb was tender but so much fat (not crispy fat either) and the red wine jus did not have much flavour. We were served well but I noticed that none of the older waiters would look directly at me when talking but they did with my small blonde friend. The younger staff were great, attentive, happy and great eye contact. However, I will not be returning unless I have to. It's way overrated. Disappointing as this was my birthday meal and first time visiting after hearing good things about it.

   almost 2 months ago
2. Tatiana Cavaco ★★★★☆

   Great place, great decor. Unusual way to order and pick up your food. Food cooked beautifully! Absolutely delicious. Great selection of wines .Amazing please to visit.

   almost 4 months ago
3. Edith D.J ★★★☆☆

   Average for me. Fish was tasty but the fries tasted like in an old fry shop, soaked in old fat. Chicken for a child was tasty but it was also deep fried and the breading was tasteless. Cheesecake too greasy and too sweet. We entered the place and waited for someone to show us in but no one had time to take an interest in us, they didn't even check who the reservation was for and for which time. I don't understand the popularity of this place.

   1 year ago

1. James Ashton ★★☆☆☆

   We were really looking forward to dining at El Puerto, but unfortunately, my experience was pretty disappointing. Right from the start, things felt off. We were seated in a corner, and it was a struggle to get the attention of the staff. We tried waving them over a few times, but it felt like we were just being ignored. It’s not the kind of service I expected from a place like this. What really bothered me was that it seemed like we were treated differently because of our age. The waiters were indifferent and even a bit dismissive, which made us feel isolated and unwelcome. We were there to celebrate a special occasion, but the atmosphere just didn’t match the importance of the evening. To make things worse, my partner’s dish wasn’t cooked properly and had to be sent back. By the time it came out again, I was already halfway through my meal, and even then, it still wasn’t right. Given the vibe we were getting from the staff, my partner didn’t want to send it back again, which just put a damper on the whole night. Another thing that shocked me was when I mentioned to the waiter that I’d stick to water since I was driving, and they responded by saying I could still have one or two drinks—as if encouraging drink driving. That kind of attitude is really concerning and totally irresponsible. I also noticed some cleanliness issues, like sand on the floor near where we ordered food, which was unexpected and a bit worrying for a restaurant that’s supposed to be top-notch. The final straw was when the waiter tossed the bill and card machine onto our table without a word. That lack of basic courtesy was really disappointing and left us feeling pretty uncomfortable. After talking to others, it seems we’re not the only ones who’ve had issues here recently. I hope management takes this feedback seriously because it’s clear that there are some big issues that need addressing. Overall, our experience didn’t live up to the expectations we had for El Puerto We left feeling let down and undervalued, which was a real shame.

   1 year ago
2. Suzana Moreira ★★★★☆

   Definitely, I will be back. The food was amazing! But it's a bit confusing how to order and probably due to the number of people (a lot) they were rushing you to order! Same for the table service, I have to say that I can tell that the staff were doing they best they could. A lovely restaurant in a lovely place and parking is not an issue!

   almost 3 years ago
3. Anthony Jenkins ★★★★★

   Booked for lunch. My wife had Spanish meatballs followed by halibut while I had salad, from the salad bar, followed by the home made beef pie. These were the 2 course lunch specials at £24 each. Both were delicious: the pie especially, with very tender meat, rich gravy and a light flakey crust (no pastry shell). Plus 2 drinks each and two coffees. Total cost £65. Excellent value, and excellent service. Highly recommended.

   almost 3 years ago

1. Peter Volleman ★★★★★

   Holidays finished with a diner at this chic restaurant. Very nice that we could choose our food at the counter. Staff was very nice to our 1,5 year old toddler. Unfortunately there was no high chair available for her. Very good food quality. Lot of choice. Free parking.

   almost 3 years ago
2. Dariele Pesticcio ★★☆☆☆

   So many problems with this place. I think the restaurant is trying to provide a fine dinning experience however doesn't live up to this as firstly there are no menus on the table so you have to read an extensive menu above the food display counter (I wouldn't expect to get up to read and order food in this way in a fine dinning restaurant) also with no clear way to queue up it means you end up queuing around the tables and people eating ( waiters did show us where to queue but again with no clear way people still started queuing around the tables). Also where you order food there's sawdust on the floor which is strange. They do have 'budget' menus if you will so a starter and a main, but also say you order the beef medallions you literally have 3 very thin medallions with a tablespoon of peas, four slices of carrots and gravy. Therefore you order sides which aren't cheep either. I will say the starter of salmon gravlax and celeriac was delicious. For the price of the food is very average and the experience they try to provide I just expect alot more in regards to quality, presentation and service. We were a very large group (some older family members who are partially deaf) the waiter was asking who had ordered a cappuccino at one end of the table nearly everyone had repeatedly said no, I told them no but we are waiting for a latte and two desserts. To which he replied very abruptly something along the lines of what about the Cappuccino. Turns out the Cappuccino was for the partially deaf lady and couldn't hear from the other end of the table. The waiter got asked again for our desserts which he brought one. My dad then had to chase up the waiter and ask again for the dessert which wasn't great. For me the whole experience of the restaurant doesn't qualify as a fine dinning experience which is what they are trying to provide. The bill was also really awkward to sort out as everything was on one recipe, which is our fault I suppose but would be handy if things were listed individually such a coke £ X3 instead of the total of the three cokes. Ask for separate bills if paying individually.

   almost 3 years ago
3. kyle john ★★★☆☆

   Came here for dinner, the food here is no more than average. It warrants the £21 set menu price which is very reasonable for the portion size you receive. The atmosphere is pleasant, however, the service is slightly slow. We waited a prolonged period of time between starters and mains. It’s in a great location with a lovely terrace area which is perfect for summer dining. Other members of the party enjoyed their meals, I however, personally wouldn’t rush back.

   almost 5 years ago

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