Tortilla Leicester

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Reviews

1. Khalid ★★★★★

   Fantastic food and incredible service. Very combining to one’s dietary needs. There’s an upstairs that is more comfortable and warm. Food is great, lots of choices and happy to assist with additional protein. The staff were brilliant.

   almost 2 months ago
2. Kris4nathan ★★★★★

   Petrina was a wonderful host and helped me pick out one of the most flavourful chicken burrito bowls I’ve had in a while! She and the rest of the staff were incredibly kind and accommodating — I was a bit unsure of what to choose, but they guided me through the options and made the experience really enjoyable. The bowl itself was absolutely delicious!

   almost 3 months ago
3. Tyrone Moricette ★☆☆☆☆

   TOTAL FAILURE: Missing Paid Ingredients and Inedible Quality This order (No. 7B7E2, total cost £34.90) was a catastrophic failure from start to finish. I am not complaining about a minor error; I am reporting multiple fundamental failures to provide the food I paid for. The issues with the two main meals were severe and objective: 1. Chicken Wrap Inedible: I paid an extra £2.75 for Double Chicken, yet the wrap was delivered with virtually no meat. Furthermore, it was missing both the Monterey Jack Cheese and the Cheese Sauce. The wrap itself was delivered soggy, wet, and cold, making it physically inedible. 2. Barbacoa Bowl Missing ALL Protein: The main course of the Barbacoa Bowl contained ZERO meat protein (no beef, no chicken). It was an incomplete, unacceptable bowl of rice and beans. 3. Delivery Failure: The entire order was delivered late and arrived cold. The restaurant failed to provide multiple core, paid-for ingredients in both meals, which constitutes a failure to fulfill the order. Management must urgently address the severe lack of quality control in the kitchen to ensure customers receive the products they pay for. This experience was a total waste of money. I do hope that this business takes this review as positive, constructive criticism and a learning curve, and will use it to progress and make their business better in the future.

   almost 5 months ago

1. lindsey well ★★★★★

   everything was absolutely amazing! tried their tacos and was guided through the process, food was presented so nicely and was served well by nico and shanelle! splendid!

   almost 5 months ago
2. Phil Vong ★★★★★

   The service was terrific, the staff are kind and were very understanding when there was a delay at the time so they kindly offered 10% off the order! Never seen a more composed team in very busy times The food tasted amazing and I do love my burritos. I would definitely come back for more!

   almost 2 years ago
3. Nigel Blitz ★★★★★

   Popped in for lunch on Sunday with my eldest daughter after faffing about deciding where to eat. I went for a large Chicken Burrito. Very tasty and enough to fill me up. Good value too and lovely service.

   almost 3 years ago

1. Jennifer Robinson ★★★★★

   Absolutely lovely service… Wonderful burrito made by Karim. Had a lovely conversation with him. He’s a talented young man! Will definitely visit Tortilla again when I am back in Leicester.

   almost 3 years ago
2. Radha P ★★☆☆☆

   I first went to Tortilla in London and also in Nottingham and had brilliant experiences there so I was very excited to try the Leicester branch. Unfortunately they don't seem to train their staff very well as the portions of the food items they put into the mains were all over the place. I've attached photos of the naked burrito bowl, which was supposed to have been a "large" meal. They have two container sizes a medium and a large to show the difference in portion size. We received a half filled large container, they spooned one ladle of each food item into the container, either way you can see for yourself. Leicester branch of Tortilla - do better and don't try and rip us off

   almost 3 years ago

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