Appliances Direct

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Reviews

1. Simon Balback ★☆☆☆☆

   Placed an order on 6/12, and, after passing security questions, they took payment in full on 10/12 for over £3k, arranging delivery on 17/12. On 17/12 they moved deliver to 19/12 without any communication and then on 18/12 they moved deliver yet again to 22/12, again, with zero communication. Due to this I contacted them to be guaranteed delivery on 22/12, with the last of 3 items due into the warehouse on 19/12. I then received an email on 19/12 stating that one item was out of stock and they could no longer fulfil the order, 2 weeks after taking the order and just before Christmas (these were presents). They then asked for more money to upgrade or offered a full refund even though this was completely an Appliances Direct issue. Massively disappointed and frustrated, with a complete lack of communication and customer support in mind. Avoid at all cost.

   1 month ago
2. Ozman AGHA ★★★☆☆

   A stressful experience that could have been supported better. I bought a Hisense oven from Appliances Direct. It was brand-new and less than a month old. On its very first use, the inner glass door shattered completely and made a huge mess. It was extremely upsetting and dangerous, especially with children at home. My first reaction was to contact Appliances Direct customer service. Unfortunately, instead of guiding me through the process or offering support, I was simply told to contact the manufacturer myself. Considering this was a catastrophic failure on day one, I expected the retailer to be more involved and reassuring. For almost two weeks (18 Nov – 4 Dec), I was stuck between emails, phone calls, and delays with Hisense, trying to sort out a replacement. I felt I was completely on my own during a very stressful situation. I do want to be fair: Once Hisense eventually issued an uplift number, Appliances Direct handled the replacement smoothly. Collection of the faulty oven and delivery of the new one were done professionally. However, the emotional strain and inconvenience I went through could have been greatly reduced if Appliances Direct had taken more responsibility from the beginning — especially since the product failed so dramatically on first use. I’m relieved the issue is now resolved and the new oven is working. But the journey to get here was stressful, slow, and far harder than it needed to be.

   1 month ago
3. Morgan Wood ★☆☆☆☆

   My mum ordered a new induction hob, shown as in stock. They promised delivery 13/11/25 Subsequently delayed to 20/11 - she waited in the house all day, the van turned up and despite a big search, the order was not on the lorry. Then promised a phone call within 24 hours. Call.arrived on 22/11 - item not in stock. Cancelled order. Refund in total arrived 27/11. Too late for the out of town visitors to be catered for. Planned to cook at home and had to order a full week of take out. Very expensive and not to be repeated mistake ordering from Appliances Direct. Terrible service.

   almost 2 months ago

1. Sara Smith ★☆☆☆☆

   Steer well clear! I ordered a fridge freezer, a hob and an oven for a new build. On the order confirmation email was a charge for removing old appliances! What? Why would I need that? I contacted them immediately and explained that I didn't need this and that I hadn't asked for it I was assured the charge would be refunded. It has not! The day before delivery, I realised that I had ordered the wrong fridge freezer. Totally my fault. Called them and was advised that I if I paid for the right one, they could get it on the delivery for the following day and that I should refuse delivery of the original FF, which would then be returned to stock and I would get an automatic refund…….oh! How I wish! Next, I get emails, telling me how dreadfully sorry they were that my hob hadn't been delivered. Yet, as I was reading the email….I was looking at the hob! Anyway, despite long periods of time, listening to their awful “on hold” music, I still haven't got all my money back and I am currently out of pocket to the tune of £275. It takes forever to get through to their customer service, and when you finally do, its crap! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!

   almost 2 months ago
2. Jessica Jones ★☆☆☆☆

   I just ordered a shower enclosure and tray, spent £50 for next day delivery only to get a text saying delivery had been pushed back a month. Really useful when my bathroom work is starting next week. Awful customer service and experience.

   almost 2 years ago
3. Tom Stephenson ★☆☆☆☆

   Shockingly BAD service, absolute disgrace! Orders a washer dryer online selected the next day delivery, website account confirmed this. I booked a tradesman to install. No text the next morning I rang them to find that it wouldn’t be delivered until four days later. I lost the deposit on the plumber and had to reschedule him for the Saturday. On the Saturday morning they deliver a completely different machine (a cheaper one that would cost LESS than I paid even if it was brand new!) . I’ve lost a deposit again on the plumber. I then rang customer service who told me the one I bought was out of stock. Why didn’t they inform me earlier, why was it in their website, why send me a cheap alternative. They will only pick up the wrong machine in 4 days time. After that it may be up to two weeks to get my refund! Now I have a washer dryer taking in room in my house Call centres were in another country, I had to constantly repeat serial numbers I spoke to four different people, on hold between each one. One was rude and passed me straight to another. I’ve lost money on plumbers, have a random washing machine, no replacement for the old one. Terrible company do not use, use AO or any other company, you don’t even save money buying refurbished.

   almost 2 years ago

1. Martin Peters-Turner ★☆☆☆☆

   Advertising in stock to get your money. I bought a air conditioning unit that was advertised as in stock and available for next day delivery (for an extra cost) I placed to order and got all the relevant confirmation emails confirming next day delivery. Then I then checked with the tracking details the morning off the supposed delivery it stated that they were still awaiting stock. There was no email to advise that it would not be delivered, so if I hadn't checked I would have taken a day off work for nothing, when I called up the lady advised that this has not been in stock for a while and I could have a refund. I'm sure it is against trading standards to advertise a product and a delivery service that in no way can be fulfilled, this is clearly a case of get your money in the hope that your can't be bothered to call up and wait to speak to someone cancel and will just wait as long as it takes, absolutely disgusting way to treat your customers.

   almost 3 years ago
2. Rebecca B ★★★★★

   Really impressed with the customer service. Ordered a cooker hood and filters, aware that there would be a wait for delivery as the filters were out of stock at the time. A little while after ordering I decided to vent the hood outside so wouldn't need the filters after all. Called up and was able to cancel the items I didn't need, get them refunded straight away and get the hood delivered from the next day. No hassle and really easy to deal with, thanks.

   almost 3 years ago
3. Terry Lomax ★★★★☆

   Took them a while to get back to me when the cooker I ordered turned up with the door hanging off the top oven. Was told to contact supplier rather than themselves. Fortunately everything else was OK and after some assistance, managed to get the door fixed myself. Have to admit it turned up very quickly as promised and all packaged properly. Can only think that maybe someone lifted it by the handle - in spite of the notice attached saying don't. All resolved satisfactorily after my initial complaint

   almost 3 years ago

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