Lack of professionalism and customer care. I went in and asked for advice about which product would be suitable. The worker gave generic advice and walked off without helping properly despite seeing me waiting for her. Now I’ve purchased an item I can’t even return. Had I had the advice I needed then this could have been prevented.
Staff sold used returned extractor hood to me. Box had paint on it and someone's address on it. Brought to staff attention but got assured that it was new. Came home and opened it and it was used damaged item. Went back to currys and they said sorry about this we can give you refund and you can buy it from our other store in Leeds. Nothing else. Caused inconvenience of travelling to the store twice and had to travel to other places to get replacement. Also had taken old one out and had to leave it as it for a day. Not very good
I recently purchased a HP laptop from here and was very satisfied with not only the product but the level of customer service I received particularly from the person who served me named Awais. He was professional, friendly and knew how to keep a customer happy. He was very helpful in helping me make the right purchase and make it as smooth of a transaction as possible. There should be more brilliant staff like him in every store. Hope he gets the recognition he deserves.
Usually terrible customer service i just drive to Leeds. I use to wait for 30 minutes before some attends to you or even fgot about you.lack of proffesionalism I seen from many previous experiences staff having a laff and chat and totally discard customer. This time was slightly different lots of new friendly helpfull faces. Like to point out young ginger lad dont rmbr his name very friendly kind proffesional total oposite to previous staff he was always ready to help! Staff needs consistency in happy to help staff and approachable. Keep bringing in the new staff world of difference. It actually felt like a proffesional outlet. Usually feels like you just walked into shop and are inconvenience to staff members who are busy chatting and having a laff so rude always cut you short and can not be bothered attitude. Previously I would have given this no stars!
I purchased a PS5 from the store yesterday, and the customer service from Laiba was exceptional. She recommended an amazing Black Friday bundle deal and gave tailored, helpful advice that made the whole process so easy. Laiba was professional, friendly, and genuinely enthusiastic — it really made the experience stand out. The store manager was also extremely professional and helped secure an unbeatable deal for us. Overall, the service was outstanding from start to finish. I’ll definitely be coming back!
Went into store and ordered item. I was told I would be phoned when the product can be collected. Did not hear from the store for 7 days. In that 7 day period I had tried to contact the store numerous times via the customer service team to check on whether the item could be collected, but the store would never answer the phone. Was finally contacted by the store on the seventh day after raising a complaint about there being no updates, and not being able to contact the store. Went to collect the item when I was told the item could be collected, to only be told the item has been just delivered and is stuck on a pallet and would need to come back in two days. After two visits to the store, numerous phone calls, and a 7 day wait, I was left with no option but to cancel the order. Do not waste your time going into this store.
The staff are willing to help and this makes the experience quite pleasant especially with difficult choices of gadgets
26/12 purchased oven, paid for installation. Item delivered today but not installed as paid for. Left the delivery people for a moment to take a call and they assure us it was installed. Opening the oven the oven shakes and shunts forward. Located the screws that were supposed secure the oven on the top of my kitchen unit. Customer services online and an international call centre reading script not understanding the problem. Told to go back to the store and try claim a refund?! Poor service. Ensure your staff do the job and put your stores contact details on the receipt as the international call centres are scripted not to care!
This store is fantastic! All of the staff are friendly, professional, and committed to delivering a retail experience second to none. They are a credit to Lee and Matt. It has been very tough for retail businesses in the UK, even for bigger companies like Curries. However, the staff still smile, still laugh, and continue to provide consumer excellence consistently. Nothing is too much trouble. I now use curry's for my company purchases, too. Before buying online, check this store out. I don't believe you will be disappointed.
I went to Curry’s Bradford foster square for my laptop which is slow. They said it will take 24 hours to do a reset. It’s been 5 days and I haven’t heard anything. No call. No email. No communication. This is very bad customer service. They were fine to take my money. But have given me no update. Train your staff on customer service and professionalism.
Currys is located at Unit 9, Forster Square Retail Park Park, Bradford BD1 4RN, UK
You can find directions to Currys by following this map link