Shocking customer service. Emails now being ignored as they refuse to give information of car whilst in their care.. if you go through your insurance, avoid them at all costs
My skoda Octavia estate was taken to SOLUS under an insurance repair via Aviva due to an accident. Whole passenger side doors and sill were damaged. The team kept me in the loop through the whole process and were always willing to answer my questions no matter how many times I called. I dealt with Lynn a lot and can honestly say during this process she was amazing and the rest of the team answering the phones were equally amazing! Big thank you to Team SOLUS in Coventry received my car back and amended any issues my attention to detail didn’t like and when I finally got the final result, it honestly looks brand new! can not fault the hard work and dedication everyone there does for their customers. Big thank you again!
This was an awful experience through my insurance after someone crashed into me, now realise they are part of my insurance which might be why my co.plaint has not been dealt with. They returned my car with paint drips on the repair, which driver said it shouldn't have been allowed out like that, someone must have missed it. The repair on my car was a small part so not sure where the quality control failed. They then came to collect my car to take it back in, the driver stood in some dog sick or something on the pavement and walked it into my car, I pointed it out and she told me not to worry it would be cleaned again....it wasnt. I have photos of it all, the rubbish repair, the driver with the mess and the mess still there on return. I have raised a complaint but nothing back yet. I was treated by the drivers like it was my fault they didnt repair it properly first time!!
I would highly recommend Quote Me Happy / Aviva / Solus. When looking for insurance I've only ever used comparison sites and then gone for the cheapest out of the companies I recognise and the defaqto rating. I have just had to claim on my insurance for the first time and the whole process was so easy. It was quick and easy to speak to a person and then everything was basically sorted out for me. They picked up my damaged car, provided me with a courtesy car, kept me updated all the time and dropped the car back off. I will certainly recommend them or Aviva to anyone and use them again myself. Thank you to everyone, everyone I've spoken to has been extremely helpful.
Just picked up my van from repair. Service was very professional throughout. I need to admit I was in a hurry when dropping the van out at and did not remove all my belongings from the back and from the cabin but I was pleased to find that repair was done quickly and without disturbing my any of my staff. Will be happy to use for all my insurance repairs in future.
Really good service. I was kept informed of the process, all the way through. The staff are really professional. Definitely recommend.
Insurance company sorted my repairs out with this company. Rubbish job! My front splitter is still hanging off. Can clearly tell it was a rushed job just to get extra money off insurance. Not only that, they drive the car back without reimbursing fuel and adding extra mileage onto your car. A money hungry company by the looks of it
Made the whole process of repair painless. Pretty well a single phone call and things were set up. Collected my car, dropped off a courtesy vehicle, and brought mine back when completed - all nicely valeted as well. Kept me informed of progress throughout for peace of mind. Faultless and professional. Well done. Oh, and the repair was first class as well!!
I was not looking forward to my car into the garage, after an accident, as I thought I would be without it for a long period. How wrong I was. Solis requested images and then booked me in. My car was with them for less than 72 hours for full front damage. They must have ordered all the parts from the images I supplied. Souls drivers, extremely courteous and professional collected and delivered my car back. Office staff same, they kept me informed and updated. Cannot fault this company would highly recommend.
Contacted my insurance. Very speedy response, (pardon the pun). Booked online the repair date. They called me within 10 minute's to confirm the best date near what I had chosen. They had all my details, including my courtesy car. The came to my door to pick up my car & left the courtesy car. They kept me informed of the repair which made me feel important. My car came back gleaming & ahead of schedule. Really happy! Thank you to all the staff for there understanding & reassurance, during these difficult times. I really appreciate there loyalty.
Solus Accident Repair Centres - Coventry is located at Stonebridge Trading Estate, Rowley Dr, Coventry CV3 4FG, UK
You can contact Solus Accident Repair Centres - Coventry at +44 24 7663 9090
You can find directions to Solus Accident Repair Centres - Coventry by following this map link