Abbey End Dental Practice

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Reviews

1. Paul Moreau ★★★★★

   A real family feel with friendly and helpful office staff and excellent dentistry. Easily the best of the larger practices in town.

   1 month ago
2. john hooke ★☆☆☆☆

   Extremely disappointed with this practice, particularly as we have been patients for over 30 years. My wife lost a large filling and rang to ask if she could bring her check up appointment forward (by two weeks) so that it could be dealt with. She was advised this was not possible, so she endured the discomfort, only for the surgery to text on the morning of the appointment cancelling! No explanation, no apology and, as other reviewers have reported, impossible to contact the practice by phone . With Julian retiring, the practice has really declined in their customer service and treatment and treat NHS patients with disdain. Unacceptable service and total lack of integrity towards patients. Fortunately we have registered with another dental practice and can no longer recommend you to others.

   almost 2 months ago
3. Julie Joy ★★★★★

   I visited a newly appointed NHS dentist at this practice today having been left in limbo since the retirement of Julian Allen As I understand it it has a nightmare trying to replace not one but 2 ( might even be 3 ) NHS dentists who left the practice at about the same time. My treatment today was first class ( David Law ) and throughout this very difficult period of time for the practice I and my husband have been treated with courtesy and understanding by all staff including reception and locum dentists who have been able to accommodate us for the odd dental problem. Check ups weren’t possible which I accepted and completely understood the reasons for this situation I was told that during this difficult period reception staff came under considerable pressure and verbal abuse from disappointed and disgruntled patients which I find appalling ( it’s not their fault NHS dentistry is in crisis and has been for years !! ) And even today one guy was forcibly complaining that his daughter had not been contacted to say she could now make an appointment and didn’t seem to understand when it was explained to him that there were loads and loads of patients who needed to be contacted and this would take time but that she was able from now on to make contact and get an appointment. I just wish people would be more understanding kind and considerate with front line staff who by and large are doing their best and sometimes in very difficult circumstances

   almost 2 months ago

1. Hayley Kent ★★☆☆☆

   I have been going to this dentist for many years now. I get a text to say my appointment has been cancelled and to call to re-arrange. I waited 20 minutes for my call to be answered by an abrupt receptionist giving me May as my New appointment so only got to wait 6 months. I mentioned I'm private patient and then given a New Decembet date, it was that or wait another 2 months for a date of choice. Think it's time to look for another Dentist, another place that seems to have no worry about emoloying abrupt staff for their receptionists to get rid of patients.

   almost 2 months ago
2. Laura Dargie ★☆☆☆☆

   ​I am writing to express my extreme frustration following a recent family appointment at this practice. ​Approximately six months ago, my husband visited the practice intending to register himself, me, and our two children. He was initially told they were full. However, the receptionist kindly spoke with the dentist, and we were subsequently told they could accommodate the entire family. My husband completed the necessary enrollment paperwork on the spot, believing we were all successfully registered for future appointments. ​We arrived for our family appointment only to be told that the practice had no record of my husband’s enrollment, and they refused to see him. ​While my children and I were seen, the most frustrating part of this ordeal was the complete lack of customer service regarding this significant administrative error. There was no apology offered for the broken promise, and no alternative solution or rebooking was offered for my husband. To turn a fully enrolled family member away on arrival, having previously confirmed his enrollment and completed paperwork, is completely unacceptable. This situation wasted his time and reflects a serious issue with your client management and communication systems.

   almost 3 months ago
3. John Byrne ★★★☆☆

   Friendly and competent staff, but let down by poor lab standards.

   almost 2 years ago

1. David Jones ★★★★★

   Superb facility, customer service and technical skill. Am still an NHS patient there too. Hewel has such a lovely manner. Highly rated.

   almost 3 years ago
2. Pauline Dennis ★★★★★

   Efficient and effective staff interaction. Excellent treatment Overall very satisfactory appointment

   almost 3 years ago
3. Ryan Kelly ★★★★★

   Have been using this dentist for 10+ years and Mr green always goes above and beyond, my teeth always look great after he has worked his magic

   almost 3 years ago

1. John Pow ★★★★★

   First class service. Friendly staff. Been a patient for many years and always found service to be first class. Would like an appointment reminder by email/text though.

   almost 3 years ago

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