Staff called to confirm an appointment for my child got the name completely wrong. I corrected and she seemed like she couldn’t care less her response was essentially “ok…” no apology
I went here yesterday. The Dr. Dr. Khalid Al- Jaasari, he was so professional and so nice to me. He made me feel at ease, even when I was scared about the injections. He was initially trying to see exactly where the problem was and he said dont worry I will help you. He actually did and he has made me feel no scared to see the dentist anymore. Result. A very professional and lovely Dr. Thankyou Son
I’ve been going to this dentist for years. Today I got a call from a representative, that I genuinely thought was a scam, asking me to pay in advance for my annual appointment (it’s in January, I booked it a year ago and I’ve never had to pay in advance before). I was initially told that it was always policy to pay in advance, then they said that the policy has changed recently for private patients. I asked if it would be, on this occasion, okay to pay when I come in for the appointment. I was told that if I don’t pay over the phone today that they’ll cancel the appointment. I asked to speak to a manager and they said I would get a call back next week but would cancel the appointment in the meantime. I then got a text to say the appointment had been cancelled. I would love for you to listen to the call recording to see how poor the attitude of the colleague was and use it to enhance the approach for other customers in the future. Disappointing that after years of coming to this practice I get treated like this.
I’d like to thank Catherine for going above and beyond to help my mum who was in terrible pain. Being a fellow dentist it was reassuring to know she was in great hands. Harriet on the desk was extremely professional in her role. Thank you again.
As a result of painful dental treatment as a child in the 1950’s and 60’s I’ve been terrified when going to the dentist for most of my adult life. So I never thought I would be a person who could have dental implants. I started going to Restore dental practice a few years ago, and with the kind and professional approach of the team my confidence has grown immeasurably, so much so that today I am the proud owner of 2 implants. At age 72, I wanted to enjoy eating all foods, not be the last to finish my meal and avoid having dentures. I didn’t know if implants were possible for me, but when I met Raid he did thorough examinations and scans to show that it could be done. He explained everything to me in terms I could understand and had plenty of time for my questions. From the initial surgical insertions under local anaesthetic (which was painless) to the final fitting of my implants took 3-4 months, about 4 visits to the practice, and I was able to eat as I normally would throughout. So if you’re thinking about implants and you’re unsure or apprehensive, there’s nothing to worry about. It’s well worth doing.
I had an amazing experience at Restore dental. My dentist Flo and Bella, they’re we’re absolutely amazing - the result of my treatment was perfect I couldn’t be happier!! Highly recommend.
An all round great experience at Restore. Reception always very friendly and my dentist Flo was fantastic - the result of my treatment was perfect and she explained all of my options really well. Highly recommended!
I have just completed my Invisalign treatment with Dr. Raid Ali and it has been a pleasure to visit the practice for the last couple of years. At the start my teeth were all over the place but after each visit I could see how much my teeth were improving and now they are perfectly straight and I couldn't be happier! Dr. Raid is such a great dentist as he's very patient, precise and he provides great conversation when you can talk in- between the check ups! Also the dental nurses are lovely and very friendly too. I highly recommend Restore Dental Group.
I recently attended this practice for a complex treatment plan with Dr Ali. Prior to the treatment/surgery commencing all aspects of the treatment plan were meticulously explain and no detail was disregarded from the treatment itself and expectations following treatment. The practice is equipped with state-of-the-art equipment and all materials used are of the highest quality. The staff within the practice from the people at reception, to the nurses and dentist were professional, empathetic and highly skilled which put me at great ease. During the treatment Dr Ali went above and beyond to ensure the best possible outcome for me treatment plan and ended up taking slightly longer than scheduled to ensure the end result was perfect. Following the treatment I was provided with required advice and have had a follow-up to ensure everything is going well. Overall I cannot find a single fault with my experience with Restore Dental and specifically Dr Ali and would with out a doubt recommended this dental practice to anyone seeking dental treatment of any kind.
Restore Dental Group is located at 354 Whitchurch Rd, Cardiff CF14 3NH, UK
You can contact Restore Dental Group at +44 29 2061 9461
You can find directions to Restore Dental Group by following this map link