Best dental work I have ever had! My dentist was very informative and made the whole process as pain free as possible. The appointment availability is also great for people who work and need access to an evening appointment.
Great practitioners but getting through to reception is impossible. They have never answered any of my calls. This afternoon for example, I pressed 1 over 20 times and only gave up because I also need to answer the phone when a client calls me. They can cancel on me via text, but attempting to get through to them amend an appointment or ask a simple question is a task I'm yet to be successful in. How is that providing any level of service? My husband needs significant work done and naturally we have some questions but we cannot speak to anyone. Worst part is that if I turn up at the surgery, the receptionists are just sitting there waiting. Maybe their phones don't work?
I've been coming here for years. As a nervous patient, it took a while to take to any dentist. Jose makes you feel very comfortable and I wouldn't consider seeing any other dentist. The hygienist, Bonnie Jones is the best around. Very gentle, her attention to detail is second to none and takes her time to listen to any concerns you may have. One thing that could be improved is Bupa installing a new airflow system. I liked having that part of the treatment.
Been coming here over 20 years since it opened. I've always had satisfactory service by various dentists (Jose currently) and all hygienists. Nice and clean, can get very difficult to get through for appointments at times. Overall, excellent.
Very average customer service. Can rarely get through by phone but they also have a useless answering system that says less 1 to continue to hold or 2 to leave a message and we will get back to you one day. Appointments are made 6 months in advance but it’s guaranteed you’ll get a call close to the time to cancel or re-arrange. Especially the hygienist. This place is unfortunately very unorganised.
They keep cancelling my appointments and rearrange them for months later However, called with a dental emergency, I had cracked a tooth. Left a message as could not speak to anyone. They called back and arranged an appointment 2 days later. A bit of a mix up when I arrived and a quite long wait but was given a filling. So like all NHS services good for emergencies but not so good at the normal stuff, but that is the government's fault not the practice.
Never able to get an appointment and when we do get an appointment they are always cancelled at a later date. Took years for them to refer our son for a retainer despite his discomfort and Orthodontist commented on the fact there was no doubt of his need booked him in for Nov - all we needed to do was book extractions with our dentist. Called them and the earliest appointment is MARCH 2023!!!! If I wanted to book a private appointment I could have one in 2 weeks!!!!!!
I only give one star as I have to. This should no longer be considered a NHS practice. NHS patients are pushed down the list in favour of private treatments. They only claim to be NHS to get customers through the door so they can make money from other treatments and by offering reduced lead times for patients if they are prepared to pay. My family have had numerous check-up appointments cancelled since covid with no alternatives offered. My children won't have seen a dentist for 3 years. My son requires braces and despite his peers in other practices being referred years ago they kept deferring (maybe until over 16 and paying for treatment?). We have finally seen an orthodontist (at a different NHS practice) who advised three extractions are required prior to braces being fitted and we have been offered March '23 (this is written 05.10.22). If we pay £88 per tooth we can have this done in two weeks!!!! Two weeks or five months - seems a little like blackmail.
Moved to Caerphilly recently and had to find an NHS dentist which is really hard. I contacted several dentists with no luck and not really much help at all but I phoned Bupa as my final try. The lady who answered the phone was polite and respectful, offering guidance and support. She put me on a waiting list to call back in 3 months which I had completely forgotten about until I had received a call to book an appointment. The building is small but the practice has made full use of the space. The receptionists are polite! The dentist I seen was helpful but also supportive. Overall it was a pleasant experience and I feel happy to have found a regular dentist.
Bupa Dental Care Caerphilly is located at 6C Cae Meillion, Ystrad, Cwrt Rawlin Inn, Caerphilly CF83 1SN, UK
You can contact Bupa Dental Care Caerphilly at +44 29 2088 7838
You can find directions to Bupa Dental Care Caerphilly by following this map link