Cromwell Store in Wigston, Leicester

Reviews

1. Alex Rant ★★★★★

   The biggest & best supplier of professional equipment for industry

   almost 7 months ago
2. ANN LIGHT ★★★★★

   Ordered on Sunday and items arrived onthe Tuesday (courier was Parcel Force) - in August 2024 - great efficient service and good products

   almost 2 years ago
3. Miko Vlad ★★★★★

   Ordered dewalt impact gun online for the workshop delivered within 2 working days product works great highly recommended 5 stars all round

   almost 3 years ago

1. jon berry ★☆☆☆☆

   Phoned up and informed to visit the depot in Wigston, however no trade counter and no help.

   almost 4 years ago
2. Mark Seaman ★★★★☆

   There's not a lot they don't sell. Can be a bit pricey but good quality.

   more 6 years ago
3. Powder Coating UK ★☆☆☆☆

   I bought 4 x Items on eBay and 6 days after emaled me saying not in stock, As a POWERSELLER On eBay the cleaverly emailed after 6 x days and said sorry not in stock, Then cancelled my order befor ei could leave them negative feedback, CLEVER EH?? But im more clever and will leave my feedback on Google Cromwell Tools Crombay on eBay NOT IN STOCK Chris Matenaers

   more 8 years ago

1. Thomas Martin ★☆☆☆☆

   I don't understand how onine shops can be as poor at delivering as this company! I placed an order with them and after 10 days of not receiving anything I called up the online customers number (which is a third party reception company they pay to take their calls and relay the information to the customer services whom will "get back to you within 48 hours" but never actually do) and they relayed it to the customer services. Later that day receive an email saying it is being dispatched and for some reason they decided to change the delivery address from the one on the invoice and so I call again to inform them. They send it out anyway and it gets delivered to a neighbour of the address they sent it to. I call again to inform them they it has been wrongly delivered and again information is relayed to customer services. Few days pass and still no response, call again and am refused the right to speak to customer services so call the head store in Wigston to sort it. They ask me to arrange for the original to be sent back first (from a house 140 miles away from where I live!) and eventually conceed that they are the ones at fault and have to arrange that. I am asked to stay in the next day to receive the order and sign for it so I arrange for work to allow me to be home that day. Half way through that day receive an email saying they are only just dispatching it and it'll come the following day. Nearly 3 weeks have passed and so far I have wasted a day that I could have been working, spent another hour on the phone trying to get this sorted, and am currently out of pocket for an order I haven't received. Poor online shop, poor customer services, poor logistics and dispatch department. I will not be buying from them again and thoroughly urge you not to. You might have luck if you just go into one of their stores but their online side of the company is an utter joke.

   more 9 years ago

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