Good shop, but website is crap. Can't login to my account, email to change password is never received, special deals do not work in checkout.
I have always had good customer service in this shop and they are very knowledgeable and friendly. Yesterday I had a busy day and noticed 5 minutes before they were about to close that I was running low on supplies and rang the store to see if they could deliver same day still. I was too late for same day delivery as the store was closing and deliveries had already gone out (deadline for same day local delivery 5pm), so they personally hand delivered the supplies I needed as it was on their way home. Great service, thank you so much!
Have bought many vapes off the web over the course of the last 6 or so years and have never been happy with them. I went to Royal vapes and Andrew did a great job in narrowing down my wish list to a handful of vapes. If I could give Andrew 6 stars I would. Highly recommend.
Been using Royal Vapes on and off for about 4 years and have never had an issue. I've never used them for delivery and have always visited the store. They have a reasonable range and the prices are competitive. The staff are usually quite helpful and welcoming. A few people I know have had issues with late / incorrect deliveries via mail but I always shop here in person so this doesn't affect my personal experience.
Order took nearly a week to even be dispatched! Emailed them asking for a refund as I’d ordered elsewhere instead but they took it upon themselves to dispatch straight away and tell me I couldn’t have a refund, as it’s sent. They didn’t actually hand over to Royal Mail for another couple of days though. I told them to cancel and they refused, telling me I needed to return at my own expense, plus lose the delivery cost. I told them before dispatch to cancel so that’s absolutely ridiculous. If you want your items quickly AVOID. Once they’ve got your money they couldn’t care less. I won’t use again.
I ordered 3 weeks ago now and I still have had nothing. I work in customer service too and really understand the strikes going on and read the banner. But now it's three weeks heading to a month and still nothing. I've emailed them and they didn't say anything about the strikes just that they sent it. I've left a trust pilot and nothing back and I can see they reply to people. I've tried ringing them 3 times the past 3 days and no answer and I'm now frustrated. It appears they do not care I've been loyal for a couple of months now and have given up a considerable amount of my money and I feel abit shafted. I order because its cheaper and I don't have to buy elf bars which cost more and more frequent. I'm annoyed at the lack of acknowledgement. I'm not angry about the strikes but were now on 3 weeks and I'm out of pocket and haven't received them yet. I don't mind waiting but three weeks with no acknowledgement apology and no replies and I'm now angry. 3 weeks is too much time and I still can't get a reply. Quite disappointed
Ordered a vape lasted 2days and then didn't work took it to a vape shop and he said it's faulty and that brand are rubbish! And always have issues with them ones sent it back took them over a week to actually sort it and give me a refund was excuse after excuse I will never be going to this shop again!
Ordered early Fri. Got shipped email Saturday. Tues night I emailed saying if its not shipped please cancel. Wed morning I get a RM email saying they have received the package. I'm away thursday to Sunday so 6 days to send and I wont get it till Monday. Awesome service. Never using them again
Paid for next day delivery, got a message saying it was out for delivery today. Didn't turn up until 3 days later. Now the vape I purchased was stolen out the packaging - So im 20 quid out of pocket
After waiting over a week for my vapes to arrive when i paid for 1st class delivery, they arrived WITHOUT BOXES and are FAKES!!!! Don't waste your money with this terrible company. I have attached a picture of the real vape next to the fakes they sent me, which they knew were fakes thats why they didnt send them in boxes! Who sends any kind of product without its box??? A rip off merchant thats who! Elux legends are so easy to tell the fakes from the real ones because of the bold font on the fake ones.
Royal Vapes Warwick is located at 36 West St, Warwick CV34 6AN, UK
You can contact Royal Vapes Warwick at +44 1926 419240
You can find directions to Royal Vapes Warwick by following this map link