Tesco Express Saint Davids Centre, Cardiff

Reviews

1. Lewis James ★☆☆☆☆

   I always pop into this Tesco after my shift at the literal bar next door, however I won’t be going again. I came in to buy a drink before the gym as I usually do, I used the self checkout and as it always does it was asking for id usually the worker sees me (I’m a 21 year old with facial hair) I didn’t have my driving license on me and she wouldn’t expect my student id or my digital id on my phone, she was very rude about it and made me feel like I was stupid or something

   1 year ago
2. Lee Jones ★☆☆☆☆

   I have been a loyal Tesco customer for over 35 years, with the supermarket being my sole choice since I was 18 years old. I have shopped consistently at Tesco every week, demonstrating unwavering loyalty. Yet, my experience at the Tredegar St Cardiff store on Sunday, the 20th, at around 10:15 am has left me furious and completely disappointed. When I arrived, the external sensor on the door was not working properly, as it often has not of late. Several customers and a staff member, who was smoking far too close to the entrance, stood outside, waiting for someone inside to trigger the sensor. When I gestured to a staff member standing behind the glass to open the door, I was met with a dismissive shrug—clearly, he had no interest in helping. After another customer triggered the door, I went in, grabbed my items, and headed to checkout. The same staff member who dismissed me earlier was glaring and saying something from behind the security screen. When I politely asked him to simply trigger the sensor earlier, he retorted, “That is not my job.” I reminded him that helping customers should be part of his job, but he defensively claimed he was busy, which was clearly not true. What happened next escalated quickly. This member of staff, a 6’4” thug of a man, started raising his voice at me despite being several yards away and behind a thick glass screen. He seemed determined to cause a scene. At this point, he called another staff member over, a lady I had interacted with before. I apologized to her for being called over unnecessarily and explained the situation. She told the aggressive staff member to stop, but he blatantly ignored her and continued his aggressive behavior. I finished my transaction, ignoring his outburst, but I am appalled at the lack of professionalism and outright aggression from this individual. The shift manager did absolutely nothing to deescalate the situation, showing complete indifference. The staff member in question not only disregarded his duty shift manager’s instructions to shut up but continued to throw his weight around, showing no respect for either the staff or the customers. Afterward, when I contacted customer services, they informed me that they wouldn’t even report the incident to the store management team. This just reinforces my belief that Tesco simply does not care about their customers. Despite my 35+ years of loyalty, they have demonstrated they are not interested in addressing such appalling behavior. Once I spend my remaining Clubcard vouchers, I will never set foot in a Tesco store again. They have lost my loyalty entirely, and their apparent disinterest in customer care is inexcusable. I strongly urge management to address the thug behavior and lack of professionalism displayed by their staff before they lose more loyal customers.

   1 year ago
3. Cameron Carnegie ★★★★☆

   Usual selection from Tesco, many checkouts, although a few of them were closed and payment took longer due to a self scan error

   almost 2 years ago

1. Sorin Cojocaru ★★★★☆

   Went i on a Saturday night , very busy and there were a lot of drunk people coming for some food. There was a small altercation but the staff there solved the issue. The shop itself it's very handy and close to hotels with a lit of things to choose from.

   almost 2 years ago
2. Muh Fuei ★★★★☆

   Tesco Express is a convenient store that offers a wide range of products, including fresh groceries, toiletries, and baby essentials. The store is well-organized, and the staff are friendly and helpful.

   almost 2 years ago
3. Scott Keenan ★☆☆☆☆

   Staff extremely moody and unhelpful. If you go morning time before 7am you have to stand outside like a numpty before they open the door each time with a fob. Also when you leave! They also don’t rush over when help is needed on the checkouts , poorly run needs a good shake up!

   almost 4 years ago

1. Lucas Lutkus ★★★★★

   Saw so many reviews talking about the staff. What I love about this place is that you have the option to buy everything without having the need to talk to anyone. Several automated checkouts. Perfect for people who just want to grab their stuff and leave like me.

   almost 4 years ago
2. S Lloyd Cook ★☆☆☆☆

   One particular ignorant woman staff member very unhelpful seemed too much trouble to serve. She stared silently at me and I had to ask if she was free to serve me. Rude. I'm going back in to get her details and complain to head office

   almost 4 years ago
3. Annie Robakidze ★☆☆☆☆

   Awful management .extremely rude staff. Closing down 10 minutes early pretty much all the time. Manager Emily completely ignored me when I was explaining that I just finished the work and I was running to make it on time to buy some groceries But it was shut down 10 minutes Closing time . This happened on 05 May 2021 at 10:50 pm I believe it is false advertising if it’s Advertised As 11 o’clock closing time but it’s not .

   almost 5 years ago

1. Drew Gore ★★★★☆

   Very friendly staff, who seem to take a genuine interest in their customers. So hard to find nowadays. The star off is due to the constant harassment from the homeless patrons outside the front door. Please sort it out!

   almost 5 years ago

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