people who answer the phone are always miserable and unhelpful. only time their voice sounds happy is when they’re saying goodbye. nurses are lovely. impossible to get an appointment to change your contraceptive implant.
My recent experience at Locala Sexual Health in Huddersfield was very disappointing mainly because of the receptionist. She was extremely rude, unhelpful, and showed zero sense of professionalism or courtesy. It’s surprising that Locala continues to employ such an unpleasant and disrespectful receptionist. She really gives a bad impression right at the front desk. However, I would like to mention that the rest of the staff inside were polite and professional, and the security team especially deserves appreciation. They were very cooperative, kind, and respectful. Thank you to the security staff for maintaining a positive attitude and treating people with dignity.
Extremely disappointing experience with the receptionist. I’ve been trying to get through to this surgery for over 10 days straight, calling at 8am every time, only to be met with a rude and dismissive attitude from the receptionist. After waiting in the queue for over 30 minutes on multiple occasions, she finally answers with a cold, unwelcoming tone, and twice now has claimed she “can’t hear me” and just hung up — with no call back, no apology, nothing. It’s disheartening to see someone like this working in healthcare — where compassion, patience, and professionalism should be the bare minimum. If you “can’t hear” patients, maybe it’s time to check your headset or reconsider if you’re fit to be in such a crucial frontline role. I’ve woken up early, waited patiently, and tried to be understanding, but this repeated experience has left me feeling helpless and extremely frustrated. There seems to be no accountability, and that’s what hurts the most. People call GPs because they need help — not to be made to feel like a nuisance. Something seriously needs to change here.
Please don't ever call here I just spoke to the most FOUL disgusting attitude woman I have ever spoken to in my entire life. Rang to ask if you did smear tests as GP said you do , to be literally shouted at saying we only do sexual health, it's fine if you don't do them but the way she spoke to me was absolutely abysmal. I work in the NHS and speak to patients all day long and the level of unprofessionalism is unreal she should be reported , as a person who is worried and needs this doing urgently I was so upset and after asking some questions of where I can get this done ASAP to be shouted at I said goodbye and she just cut me off and slammed the phone down. Is this how you treat patients ? Disgusting.
Never received anything other than a kind and considerate service here. They can see to me faster than any GP Bothers to do, and are always reassuring of any worries I have.
Telephone service very bad, can never seem to get through no matter what day or time I call. Tried staying on hold to get through but even after almost an hour, there was no answer, and the call was eventually ended (I was not the one who hung up). Tried calling the number listed in the announcement (they posted a mobile number to ring because their telephone line was faulty about a month ago, I would imagine a health service should have fixed their telephone line after several weeks) but nobody answered that number either, it just goes to voicemail. When I tried to go to the clinic in person a few months ago, the receptionist spoke to me (with a rather harsh tone, might I add) through an intercom and asked me to say what I was there for in the car park with people around. They would not open the door and said they were not offering walk ins, which was not what I was there for anyway. 2 stars because I managed to get a telephone consultation with a nurse in the past, which was supposed to be in preparation for an appointment, and she was very professional. However I still haven't had my actual appointment or a call back since, so not being able to get through to anyone is quite upsetting. I still have needs that are not being met and seemingly no way to speak to someone and get the help.
4 stars because I was extremely nervous to call and the lady on the phone was quite rude. She didn’t really listen to me and just insisted they had no appointments, I told her I just wanted a consultation and got someone to call me back. The woman on the phone for the consultation was the nicest person, extremely helpful and got me an appointment a week after I called (despite what the lady on the reception said). Receptionist staff at the appointment were very friendly and the doctor who saw me was also lovely and very professionally. Overall very good service. Would have been 3 stars except I called back today and the lady I got through to on the phone was lovely, so the one I got the first time must be an anomaly. I’d just maybe explain to some of your reception staff that their clinic deals with sensitive issues and it’s important to be kind and helpful on the phone.
Similar experience to other people. I was nervous and unsure... Woman who spoke to me was rude impatient and unhelpful. I wanted to hang up. Apparently she has the ability to diagnose over the phone. You only got a 2 because the nurse and doctor were very kind and patient. Expect better from the GUM clinic to be honest
Rang to book an appointment only to be spoken to like utter dirt. The woman who answered today at 10am (23/03/21) was the rudest person I’ve encountered in a long time. Zero willingness to help, I got nervous having to ring the clinic in the first place and am just utterly shocked at how rude she was. She didn’t book an appointment for me so it was a complete waste of time. Go elsewhere.
Locala Sexual Health is located at Princess Royal Community Health Centre, Greenhead Rd, Huddersfield HD1 4EW, UK
You can contact Locala Sexual Health at +44 303 330 9981
You can find directions to Locala Sexual Health by following this map link