Cat Tree UK - The UK's Leading Cat Tree Retailer Kent, Beckenham

Reviews

1. Mikayla Young ★☆☆☆☆

   One of the worst companies I've ever dealt with, gave me a cat tree with a broken piece. Took 6 weeks to get a replacement, once I received that the tree promptly pulled away from my wall, falling and shattering. They said it was because I left it near a radiator and compromised the particle board, after just a couple days? Unlikely. I messaged them asking for either a replacement or refund. I was told since it was past the 30 days they couldn't refund it and would send a replacement. 2 months go by and I still haven't received anything. Message again and they told me their suppliers must have missed the email. Fed up at this point I left a bad review on trustpilot and they shortly sent me an email saying they would no longer send the replacement pieces. What a joke honestly. From receiving the tree and trying to sort the problems it took 146 days.

   1 year ago
2. Scott M ★☆☆☆☆

   Waited months for delivery, only to receive wrong order, poor and rude customer service. Edit- This is not a fake review like you falsely claim. Others on your reviews have same issues. I shall attach email as proof. As a company, it is wise to work on customer service when customers are pointing out the issue. You have other reviews where customers have waited months, wrong orders, so why lie? Pouncing on to everyone's review which displease you, trying to make out the customer is wrong. It's plain to see that there is a pattern here. You are the company that customers are buying from, if you are having problems with suppliers or delivery companies, can't you change to more efficient suppliers. Possibly, spend less time writting lengthly emails and reviews and actually doing your job should increase productivity. It's your job to ensure that your business runs smoothly. However, I did eventually receive a refund for the purchase once the cat tree was collected, the whole experience took 3 months to be rectified. You can come back with your lengthly reply with your lies to disregard my review, however, I leave an honest and truthful review so others can make their own informed decision.

   almost 2 years ago
3. Vicky Vicky ★☆☆☆☆

   After sending me a product that was damage, chipped, scuffed, and appeared to have been previously badly repaired and reboxed, with dirty handprints on it, the customer service person, James, did not handle this well. For 2 weeks he strung me along by saying he would send replacement parts, then eventually concluded that wasn't possible started pressuring me to accept a furniture repair kit (which perhaps explains the dodgy "repair" job on the product I received. I asked for a refund or a replacement, and suggested alternatives I would be happy with if they were out of stock, including some that were different colours, as I'd waited 5 months for this order already. He agreed to arranged the collection for Tuesday to look at the possible replacements. I paid a carer to be at home all day with me on Tuesday to help with the heavy boxes, and arrange to work from home. On Tuesday he changed his mind, downplayed the damage, suggested that it couldn't of happened in transit, and that they couldn't ship any more products to me, and that he had changed the collection day to Wednesday, which would mean more money down the drain for me. I wasn't about to lose another day of work or money, so I let him know that this arrangement wouldn't work for me, and that I'd just keep the product. His bullying and pressuring me won out, and I knew I couldn't trust him not to lie or make up a story once I returned the item- he'd have both the product and my money at that point. He had consistently failed to deliver on his promises, and the money I was wasting could just have bought another product. I can't trust someone like this. I left for work, and later got messages from my building manager saying someone was there to collect a parcel. I checked my email and he had changed the delivery back to Tuesday after I said I didn't want to return it, without asking me first. His email makes references to no longer shipping to my area (Birmingham) as the parcel delivery people "treat parcels like footballs". I'd strongly suggest if you live outside of London to call or email first to ensure that he will deliver as he seems confused about how distribution networks work. I'm happy to provide copies of these emails to anyone interested. Jon- in the link you have shared below you have not redacted my full name, which breaches GDPR guidelines.

   almost 2 years ago

1. Natlou ★☆☆☆☆

   Ordered a cat tree a YEAR ago and I’m still waiting for missing parts to be delivered. Have had multiple promises of parts being shipped the next day, or after the weekend, and nothing ever arrives. Customer Support is infuriatingly useless and rude. Save some money and buy a cheaper, better quality tree from elsewhere.

   almost 3 years ago
2. Steven Grzywacz ★★★★★

   Amazing cat tree, really quality looking, and something our 2 siberian kittens love using. Recommend highly. Would buy from this company again.

   almost 3 years ago
3. U Huss ★☆☆☆☆

   Poor quality products and very poor customer service. James in particular is extremely rude, unhelpful and very unprofessional! Stay away from this company! Similar products on Etsy - go support small businesses who will not give you attitude when you raise an issue!

   almost 4 years ago

1. wai ip ★★★★★

   Bought this cat tree for my cat Noodle, who is a massive tabby. We needed a super strong tree for noodle as his weight & size. After searching for weeks, we decided to get this strong, solid, tall cat tree. We had conversations with the company, helpful staff. Fast delivery, smooth transition. The tree is so easy to build, super heavy & solid, noodle loves it from second one, jumps up & down, sleeps on it all the time. Only thing I would like to see is more / bigger platforms as I believe big & heavy cats are the customers & they need bigger platforms to sit / jumps / stands. Noodle loves the packaging boxes too. It’s an expensive piece, and definitely worth every penny. Thank you

   almost 5 years ago

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