DFS Leicester Leicester, Enderby

Reviews

1. Ross Grant ★☆☆☆☆

   Do not use this company. A brand new floor was damaged during delivery, and DFS has refused to take any responsibility. The delivery was carried out by a third-party company that showed complete lack of care. Even worse, this third-party delivery company was allowed to call and be abusive, which DFS clearly considers acceptable. While the sofa itself arrived intact, the damage caused and the way this situation was handled are completely unacceptable. If you can’t trust the companies you use for delivery—or control their behaviour—you shouldn’t use them at all. Very poor service. Steer clear.

   almost 8 months ago
2. Aleksandra ★☆☆☆☆

   Avoid this company. I placed an order on 19th August with the expectation that delivery would take 14–21 days, as clearly stated on the website. What followed was an endless series of delays, broken promises, and conflicting updates from customer service. I was first told my order would arrive in the warehouse by 14th September. As I was away on holiday, I asked for delivery to be arranged for 6th October. Despite this clear communication, I was then informed that delivery would be pushed back to the week commencing 20th October, only to later hear that the item wouldn’t even reach the warehouse until 10th November. Each update completely contradicted the last — one representative even claimed the item had already been dispatched from Denmark, which turned out to be untrue. The lack of transparency and reliability has been extremely frustrating, and I’ve had to spend weeks chasing updates that should have been proactively provided. I’ve since had to cancel the order and request a full refund, but given the time lost, the misinformation, and the disruption caused, I genuinely believe some form of compensation would be the least the company could offer. This experience has completely eroded my trust in this retailer. I would strongly caution others against ordering from them unless they are prepared for major delays and very poor communication.

   almost 10 months ago
3. Pargat Singh ★☆☆☆☆

   Bought sofas from DFS One of the worst aftersale experience event though i paid for warranty still refused to

   1 year ago

1. Megan Louise ★★★★★

   Had an amazing experience with DFS at fosse park, Paul was fantastic explained everything really well including extras, the care cover etc, made us feel really comfortable and was very knowledgeable, the sofa has arrived after 4 weeks (predicted 8!) and it’s amazing, literally everything we wanted and more! Beautifully well made, we upgraded to foam cushions which are so comfortable, first time purchasing a sofa and a great experience!

   1 year ago
2. Renee Sunnar ★★★★☆

   I bought my first sofa! I bought the bellino sofa with Hitesh in Leicester. We were unsure about the cushions which were pre chosen but he ensured we got exactly what we needed. We were also clearly informed about the ability to claim back money should our sofa be discounted whilst being produced, it went down by £200 and I was refunded this a few days after delivery. Great service from Hitesh and the delivery team too. Thanks all!!

   1 year ago
3. Dhami Amarjit ★★★★★

   Every time I visit this DFS store, the service is exemplary - all of the staff are friendly, helpful, attentive and customer centric. We were looked after by an extremely special member of staff called Omar who took his time to run through all of the sofas we liked and really help us to find the right one. Omar was friendly, polite, courteous, caring and interested and a breath of fresh air - however this is always the experience that we have at DFS in Fosse Park. Hits, who is the line manager of Omar and the other sales guys (I believe), is such a nice and welcoming guy who welcomed us and then handed us over to Omar. We were only browsing today however ended up purchasing a sofa because we loved it (and this was helped by the amazing customer service). Keep up the fantastic work - with such staff you will always do well. Fantastic!

   almost 3 years ago

1. milun mistry ★★★★★

   This place has very helpful and kind staff, definitely recommend for sofas as they have a large range of sofas and materials that can be used, they also come in a large variety of shapes and sizes, and a special thanks to saj

   almost 3 years ago
2. Edward Jones ★☆☆☆☆

   Staff chatting together. About other staff lying to customers. Took my liked s sofa which was 5000 pounds. I then went next door and saved 2000 pounds on a excellent sofa.Not impressed with staff so I voted with my feet.

   almost 3 years ago
3. Dipesh Joshi ★☆☆☆☆

   Disgusting customer service. One week before delivery have been informed that there is a delay. Called last week and was informed the sofas would be arriving on time. So we chucked out our old sofas. With my wife being 7months pregnant they couldn’t care less and the advisor on the phone was happy to accept my wife to sit on the floor. The advisor also would not put me through to a manager to speak to as they were busy doing other things. No explanation on why the sofas were late, or when they will become available. Very rude, no customer service and was happy for me to cancel my order. So I will and spent my 8k elsewhere.

   almost 4 years ago

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