Pentwyn Health Centre Medical services in Cardiff

Reviews

1. Riley Jackson ★☆☆☆☆

   Very problematic for a mental health centre to have a knitted human-like figure literally HANGING from a shelf in the main reception area, directly behind the receptionist who you aren’t able to avoid. It’s even more problematic that nobody rushed to move it, despite an actively suicidal person noting three times in the space of an hour that it was triggering for them. It remained hung from the shelf when I exited. Once again, this is supposed to be a centre that specialises in mental health. The office staff have zero awareness or compassion. I’m so shocked by the experience that it doesn’t even feel real.

   almost 7 months ago
2. Seren Carey ★☆☆☆☆

   Actively made me worse. They have no education about autism and have a worrying lack of care and effort. They make you think they’re listening but they just want to get you out. I was advised to do the bins to make me feel better which even the persons colleague was like no that is just sad. Shockingly bad advice. Also with other sentiments like don’t think about being suicidal just think start a new chapter. Damn I think I’m cured now. Would give zero. How are these guys allowed to treat?

   1 year ago
3. T ★☆☆☆☆

   They don't even care about the well-being of the people trying to access their service. I have had 3x 1 hour long assessments, each time they have told me "I don't need their help"..... They just took me off the medication I was on, and needed, and left me to suffer. I unfortunately had to access this service yet again for the fourth time, as apparently it is my only option. The woman was condescending and rude to me the whole assessment, the person I was with, also agreed that her attitude was disgusting. They told me I needed to "prove" I deserve their help by applying for a load of online help that I've done already numerous times over the years. They don't believe I'm trying to help myself, which was a slap in the face..... Since I've applied to every place I can think of, I'm on a lot of waiting lists, but I can't access Pentwyn CMHT without doing all of the self-help first, which could take at least a year with the lengthy waiting lists..... ? Which I have already done multiple times? I've been with a mental health professional since I was 12 (now 25), but as soon as I moved home (due to domestic), all of a sudden I'm not allowed any real help. THAT IS THE ONLY REASON I HAVE NO ACCESS TO HELP. Because I moved address and Pentwyn is refusing to help me, even though I've been with mental health services for a decade. According to their reviews, I'm surprised they are still open?? A&E, doctors and any other professionals I have seen, have told me that Pentwyn CMHT are the only people that can help me, but they refuse to help, time and time again. Me self referring 4 times should be a sign i'm trying to get help? No? I have no other option but to move home, to be able to access proper mental health help. They won't even signpost me somewhere that can help. They just tell me they can't help and leave it at that. I just need help

   1 year ago

1. emzibubsxox ★★★★★

   I've only been to Pentwyn once for my mental health - I saw a mental health nurse and a social worker for an initial assessment. Yhey were both brilliant - I felt safe, heard and I also felt they treated me like a whole person rather than a patient / disease.

   1 year ago
2. Suraiyah Miah ★☆☆☆☆

   the constant dismissal and having to chase them up for communications is appalling, if anything this place has worsened my mental health, this one doctor i had for an assessment invalidated my struggles and didn’t think my problems were serious either. not sure why a place like this is running if they have no compassion or empathy for patients

   almost 2 years ago
3. Leith Ramage ★☆☆☆☆

   I had an assessment to get onto the trauma pathway. I did get that referral sorted eventually although I had to chase it myself. During the assessment I told the social worker and nurse I was suicidal and needed maintainance care, since the wisitng list for trauma care is over two years and I was in crisis in the current moment. They both just stared at me and told me that wouldn't be possible. It turns out they also lived on my notes and said I was in no danger and not showing any immediate distress and to close my case. It's my word against theirs. I tried bringing up a concern and went to a meeting but they basically shrugged and said "why would they lie?" I'm done making excuses about them being underworked and over paid. Lots of healthcare workers are capable of treating people with humanity despite the conditions of their work. It's no excuse. If you have to use this service make sure you're making follow up calls to chase your own referrals and ask them explicitly to record things you have told them. Maybe even write your own notes and ask them to be copied into the system. However I did this and it didn't change anything.

   almost 3 years ago

1. May Cheng ★☆☆☆☆

   There are some amazing and incredible people in the mental health workforce.I have nothing but admiration and respect for people who work in this field but the system in Cardiff is shocking.. - In July 2020 I received a rejection letter from Pentwyn after being in a number of crises ' having an appointment with a psychiatrist will not add any value ' . I was put on a section 3 , four months after receiving that letter and the person who sent the letter ended up being in my transfer of care meeting. -was told during a crisis ‘ get your university and GP to put pressure on us’ ‘your more than welcome to write a complaint letter about us’? why do I need to get my university and GP to contact and write letters so the team can have more pressure ? -I’ve also have had someone’s information about a tribunal sent to me in the post (that is a GDPR breach) - I had been given a care plan that was not fit for purpose ( referred me to a group therapy that is - A duty worker told me to run up and down the stairs after a crisis, 3 months later my care co told me not to run up and down the stairs because I might trip and to splash water on my face instead and gave me 8 tablets of promethazine.. -I have been with Pentwyn for the majority of my time being with adult MH services and I was 18 when I had my first assessment with them and now I am nearly at the big age of twenty and I have had only two reviews over the phone. -Duty also said to me ‘home treatment teams in Cardiff are very much dependent and will hold you back’. Surely home treatment teams are going to help bring me out of a crisis rather than hold me back? Offering support and regular contact to someone presenting in crisis is probably the commonest intervention offered in a crisis instead of being told to run up and down the stairs Why is it literally easier to get drugs and alcohol than to access support when your in a crisis? My relationship with this CMHT has been hilarious ' Today, a teenager who was brave enough to say that they were having thoughts of suicide was told there wasn't help out there'. Its heartbreaking hearing peoples stories struggling to access help and the lack of resources in the community. The worst part is that I asked a duty worker if he agreed on how the system works here and he does and believes that it is affective .He also told me that my care co has 150 patients to manage their care plans and asked if it that is ethical and he said yes. Change must happen. Also going to be wearing this dress next time I show up!

   almost 4 years ago
2. James Griffiths ★★★★★

   Dominic is a top social worker one of the best this mental health team are top.

   almost 4 years ago
3. Logos ★★★★★

   Perfectly fine, both over the phone and in person.

   almost 4 years ago

1. debbie kempthorne ★☆☆☆☆

   I have had nothing but rejection after rejection , practically begging for help and support as I'm struggling. They keep stating I should help myself and I've done nothing but try to help myself. They do not understand the challenges I face on a daily basis. My mental health has also impacted on my children, which is not fair.I've done everything they've thrown at me. Mind ect...Primary mental health state that I'm to complexed for them. How can mental health professionals call themselves qualified is mind blowing to me!!! I would love to work in mental health as I would put all of them to shame.

   almost 4 years ago

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