JeffreyRoss Estate Agents - Pontcanna Branch Real Estate Agent in Pontcanna, Cardiff

Reviews

1. Liam Ketcher ★☆☆☆☆

   UPDATE: Instead of accepting responsibility for their poor communication and errors, Jeffrey Ross has now issued me with a £300 withdrawal fee. This is despite the fact that I withdrew because of their failings, and despite the fact that I was even advised over the phone by one of their staff that perhaps it would be best to remove my property from the market with them. To me, this says everything: minimum service, maximum profits. I feel they are more interested in securing fees than in properly looking after their clients. I would urge anyone considering using Jeffrey Ross to think carefully about the quality of service you can expect. --- My experience with Jeffrey Ross has been very disappointing. Communication has consistently been poor, and I was left feeling that important details were not made clear when they should have been. I accepted an offer over the phone believing it was unconditional, only to later discover that conditions had been attached. At no point during the call were these mentioned, which left me accepting something that wasn’t fully explained. I also became concerned that assumptions about works on the property were being made without my consent. On top of this, when my flat was advertised online through sites such as Rightmove and Zoopla, it was listed incorrectly as a house rather than an apartment, which shows a clear lack of care and attention to detail. This reflects a serious lack of clear communication and accuracy, and I have since withdrawn my property from the market as I no longer have confidence in their service. I would urge others to think carefully before instructing this agency. My response to Elliott: To clarify, there is no leak in the property. The bathroom simply requires some minor painting beneath the sink, which had been commented on by viewers but never agreed to by me as a condition. My concern remains that when the offer was presented to me over the phone, no conditions were mentioned at all. I specifically asked if there was anything else attached to the offer and was told there was not. On that basis, I accepted it instantly, only to later find that conditions had been included in writing. This is why I feel the communication fell short, I should have been fully informed of all terms at the time of the call. This, combined with other issues such as my flat being listed online as a house rather than an apartment, has left me disappointed with the standard of service. I stand by my review and decision to withdraw the property from the market.

   almost 9 months ago
2. Jasmin Overton ★★★★★

   I had an excellent experience thanks to Julian Preston, who was incredibly helpful from start to finish. He was warm, approachable, and full of positive energy, making the whole process not only smooth but also enjoyable. Julian’s professionalism, friendly attitude, and willingness to go the extra mile really stood out and made a lasting impression. I would highly recommend Jeffrey Ross, largely due to the outstanding service and support I received from Julian.

   almost 9 months ago
3. Denise Prenga ★★★★★

   What stood out about Jeffrey Ross to us was a collegue called Julian Preston. From the moment we spoke to him he put us at ease. His Knowlege of the current market and professionalism was excellent and nothing was ever too much trouble. He went above and beyond to accommodate our needs. We are so grateful for his guidance and support. We would highly recommend him to anyone.

   almost 9 months ago

1. Seb Rex ★★★★★

   Exceptional Service and Unmatched Expertise – Julian Preston is a Star! I had the absolute pleasure of working with Julian Preston at the Jeffrey Ross Agency in Cardiff, and I can confidently say that he is one of the most professional, dedicated, and knowledgeable agents I've encountered. From the moment I got in touch with Julian, he demonstrated a level of commitment and care that immediately set him apart. His communication was impeccable, always clear, timely, and informative, ensuring that I was well-informed at every step of the process. He took the time to listen to my needs and preferences, and tailored his approach accordingly, which made me feel truly understood and valued. What really stands out about Julian is his deep understanding of the Cardiff market. He offered invaluable insights and advice that were spot-on, and I could tell he genuinely wanted to help me make the best decision, rather than simply pushing for a quick sale or rental. His expertise shines through in the way he handles every detail with precision and professionalism. But beyond his knowledge and expertise, Julian is simply a pleasure to work with. He is friendly, approachable, and incredibly patient—qualities that made the entire experience stress-free and enjoyable. Whether it was answering questions, showing properties, or negotiating on my behalf, Julian was always calm, reassuring, and thorough, making sure I was completely comfortable and confident with every move. I can't recommend Julian highly enough. If you're looking for an agent in Cardiff who combines exceptional professionalism with a genuinely caring attitude, look no further than Julian Preston at the Jeffrey Ross Agency. He goes above and beyond to deliver outstanding results and an experience that truly exceeds expectations! Thank you, Julian, for everything!

   almost 9 months ago
2. trex170104 ★★★★★

   Julian Preston was absolutely wonderful to work with. From our very first conversation, he made me feel at ease and really listened to what I was looking for. He was always patient, kind, and happy to explain every step so I never felt overwhelmed. What stood out most was how much he genuinely cared about finding the right home for me, not just making a sale. Thanks to Julian, the whole process felt exciting rather than stressful, and I’m so grateful for his guidance and support. I’d happily recommend him to friends and family without hesitation.

   almost 9 months ago
3. Tara Lea Potter ★☆☆☆☆

   Extremely poor customer service and time wasters. If you’re looking to rent, I’d go elsewhere. They are more interested and invested in pleasing the landlords!! Once they have your money, your calls will be ignored continuously

   almost 3 years ago

1. Kyle Li ★★★★★

   Thanks to Sophie. I have a door lock issue yesterday and she quickly arranged Mark and his team to get it repaired this morning. Much Appreciated. Highly recommended!

   almost 3 years ago
2. Chris M ★☆☆☆☆

   Our cooker's glass shattered and it took a month to replace. When, at the end of our tenancy we needed to pay additional fees Jeffrey Ross replied instantly. It also took weeks of hassling to get a leak in the bathroom and ceiling fixed and literally months to get them to repair a leak in the roof, apparently i cared more about the property than the owner. Edit: them finally replying to my review 4 months later whilst saying 'we take our reviews seriously' really illustrates my point better than I ever could have.

   almost 3 years ago
3. Romana Stephenson ★☆☆☆☆

   Submitted 2 offers for separate properties. Both significantly higher than asking price. In the one instance I was left without further contact for over 2 weeks at which it was me who called to enquire, wherein I learnt a different offer was accepted more than a week prior. In the other instance I was left without contact for over a month. I called on several occasions each time being told they didn't understand what was going on with the seller/sale. The property was removed from the website and still no contact. After a good while longer I called again to discover the property was purchased by the current tenant with that sale agreed at least a month prior. As a first time buyer, submitting an offer is a massive deal. Especially in the recent economic climate. I maxed myself out each time and was prompt and prepared at each turn of the process at their requests for documentation, ID checks, and AIP. So whilst collated and handed them proof of my commitment, endeavours, and prepardness, they couldn't even give me a call. Plus, they goaded me at every turn to increase my offer price, which, through anxiety of losing the property, had me double my addition on the asking price - which was fruitless anyway. It was a shambles. Disrespectful, dishonest, inconsiderate and selfish.

   almost 3 years ago

1. Jan Sławiński ★★★★★

   Very good letting agency, the best we rented through in Cardiff. My wife and I had some trouble getting through to the maintenance team during the peak of the pandemic, but that's not an issue anymore. Dylan from the maintenance team immensely helped us sort the issues in our flat. He was very understanding of our circumstances and helped arrange the appointments and contractors in the most suitable way for us.

   almost 4 years ago

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