Vets4u - Online Pet Pharmacy & Prescriptions in Leicester Leicester, Oadby

Reviews

1. Vinnie Vizmaraner ★★★★★

   The latest order arrived as promised and as usual, it was amazingly well packaged. I am very grateful for the amazing service Vets4U provides as it allows me to give my cat her vital treatment at a fraction of the cost that I would otherwise have to pay at the vets (not the vets’ fault, their hands are tied when it comes to drugs). Their customer service is amazing: I got an email once when they could see my order hasn’t been delivered yet, it was delayed by Royal Mail for some reason and they looked into it for me. More recently I was worried I wouldn’t get an order on time as the status showed it was awaiting stock so I called and someone looked into it and minutes later called me back with an update that it was being packaged as we spoke and that I would receive it the next day, and I did! I can’t recommend them enough, and I am sure that if there was ever a problem with an order, that they would go above and beyond to make sure it was sorted.

   1 year ago
2. Jaiden Lyle ★☆☆☆☆

   I don’t review often but I feel as this involves medication that I must share my opinion that no one should use this service. I see reviews on people feeling supported with advice but please don’t trust them with medication orders. My rabbit has been in a lot of pain recently and cannot hop or clean. After a vet visit we were told she is healthy but has arthritis and is in pain. We were given a prescription for metacam and she’s a happier rabbit for sure. We decided to go with vets4u as a dispensary in future. We ordered on Friday as there was a delay in getting a prescription so paid £10 for next day delivery before one o’clock and their website says they deliver on Saturdays. Saturday comes… nothing. I phone but they are closed weekends. No correspondence on Monday so I waited until the afternoon in case it came, then phoned. The man on the phone was polite but said they have none in stock!!! He guaranteed they’d have it in the next day and I’d have it by Wednesday, my rabbit now has had nothing since Sunday. Again no correspondence so I phoned Tuesday afternoon and by this time the change in my bun is noticeable. The man I spoke to today was calm as you like and told me they wouldn’t be getting any and it might come in the next day! This company isn’t selling breakfast cereal, and I’ve never known a business that is allowed to sell you something if they don’t even have it in stock, not without informing you anyway! Apparently it was my fault for mis-understanding, and that next day delivery is from the moment they dispense the medication, and because they don’t have it in stock, they’ve done nothing wrong. Only sold me something they don’t even own and expected me to wait a week when they advertise next day. I’m absolutely heartbroken and feel like the worst pet owner in the world, I regret ever seeing their website. Had it refunded and will go somewhere else. Disgusting!

   1 year ago
3. Kirsty Watt ★★★★★

   I have now used Vets4U twice and I couldn’t fault them, I wont go anywhere else for my dogs medication now. It has been John I have dealt with and he has always been very helpful. Delivery has been fast and the items are packaged well but not in far too much wasted packaging like other companies. Highly recommend!

   almost 2 years ago

1. Rich Lee ★★★★★

   Always use these guys. Great service and helpful, friendly staff and great with my cat Fluffy

   almost 3 years ago
2. Tom Blades ★★★★★

   Fantastic service and expertise, a real must if you are in need of advice and quality products!

   almost 3 years ago
3. Becki Irving ★★★★★

   Really great service. Friendly, super helpful and really speedy delivery. Team were fantastic at helping me with my questions and gave me helpful prompts when I'd missed some required info. Very happy with the service

   almost 3 years ago

1. Sharena Gulzar ★★★★★

   My consultation for my pigeon Thumper went really well. Adam was very patient and knowledgeable. Answered all my questions and suggested the best way of treatment moving forwards. Very happy and will be using the service in future.

   almost 3 years ago
2. Gavin Williams ★★★★★

   Fantastic advice and help from both clinical and non clinical veterinary staff in regard to diet for my dog with allergies. Highly recommended

   almost 3 years ago

FAQs