Queen Mother Hospital for Small Animals Veterinary Care in Hatfield, Brookmans Park

Reviews

1. Danae Lopez ★★★★★

   My dog needed emergency eye surgery and was referred to the QMH. The hospital is modern and clean, staff is helpful and friendly, vets and nurses are knowledgeable and clearly love animals. Almendra, my dog, felt really comfortable at the hospital and trust me that's great as she hates to go to the vets. We both highly recommended. Special shout to the ophthalmology team :)

   almost 7 months ago
2. Vanessa Jones ★★★☆☆

   Reception staff were very friendly and we were reassured by the Vet that treated my Dog's "acute" chest wound out of hours. Unfortunately the Accounts/Claims team leave a lot to be desired. I have been waiting for over a month now for them to arrange for my Insurance claim form to be signed.

   almost 7 months ago
3. Maya Traykova ★★★★★

   I took my cat there yesterday because she needs iodine radiotherapy for a hyperthyroidism. The doctor and the nurse were absolutely incredible, so patient, compassionate, thoughtful towards my cats needs, they took time to understand every detail of her life so far and how to make her as comfortable as possible. Before the appointment I was highly stressed and anxious but meeting them has given me such peace of mind. I'm truly grateful that they've accepted her for treatment. The hospital is also a state of the art, it looks better than most hospitals for humans that I've attended. Thank you so much for everything ❤️

   almost 9 months ago

1. Amy Paige ★★★★★

   Ive been to the Queen mother hospital unfortunately a few times this year, each visit has been met with lovely staff. From the very first phone call, to the receptionists and then the vets and nurses. Thank you for taking care of Etta each time.

   almost 9 months ago
2. Alison Hockley ★★★★★

   Staff are all fantastic, reception & accounts very friendly. Nursing staff are amazing, all very caring and just lovely lovely people. Can't rate them highly enough. Our dog has been well cared for and is still receiving excellent treatment with Hydrotherapy.

   1 year ago
3. Sue Redding Redding ★☆☆☆☆

   Tommy was seen by your resident oncologist, Celia, on the 14 November 2022. To us she was very knowledgeable about the illness. We were advised that "cats with gastric lymphoma receiving a modified high dose COP with the addition of L-asparaginase showed a significantly longer survival. (OST 854 days, 1 and 2 year survival rate 57.1%)." Two weeks after that, she left on rotation to join the neurology team. The case was transferred to another resident oncologist, Francesco. When Celia returned to the department she did not take the case back. Tommy had chemotherapy for 4 consecutive weeks. On the 14 December 2022, Tommy had a physical examination with ultrasound and we were advised "complete response to chemotherapy". Tommy would continue his chemotherapy protocol every 3 weeks with repeat staging every 9 weeks or sooner. Tommy was seen by the Francesco on the 4 January 2023. At discharge he was concerned about Tommy losing weight and said we needed to do something if he should lose weight again. At the next reassessment on the 25 January 2023, an intern, Frances, was assigned to Tommy’s case. Tommy had lost weight again. I asked about her experience and she advised me that she was on rotation to find out which specialty she would be interested in. Francesco was in that day but he was not given Tommy’s case. The person who assigned an intern who has no knowledge on oncology, not aware of Tommy’s treatment plan, was obviously very complacent about the seriousness of Tommy’s illness. The discharge report presented to us by Frances was merely a copy of the previous one with a few amendments of which some were incorrect and it was full of errors and omissions. This report should be based on what took place at the reassessment. The oncology team had completely missed the restaging required and you did not mention the problems with the blood tests or Tommy having lost weight again. You could not have examined Tommy or looked at his case notes properly. I emailed my feedback and the clinician, Sandra, went ballistic, phoned me with accusations and threats and told me she would consider not treating Tommy because of me. You accused me of not trusting the oncology team. The untimely death of Tommy speaks for itself. You asked me to take Tommy to The Ralph. Tommy might have a better outcome if I had in the beginning. I wrote to the initial resident oncologist, Celia, to reach out for help but she did not reply to my email. Celia, you should have stepped up and helped Tommy. This department needs an overhaul with people who are committed to see through any commitment to provide best cancer treatment for the patient. You abandoned my Tommy at his second session after he was confirmed "complete response to chemotherapy". Tommy was weak and you did not even notice that. Tommy in the meantime had fluid filling his lungs and was admitted to emergency on the 10 February 2023. If you do not have the capacity to provide best care for my Tommy who was seriously ill, you should not proceed with the chemotherapy treatment plan. If Tommy was seen by an experienced resident oncologist on the 25 January, would the outcome be different? Tommy was my third cat who have died under the care of vets at this hospital. There will not be a fourth one. An organisation is only as good as the people who provide the services. Mrs Redding

   almost 3 years ago

1. Wenlock House ★★★★★

   Had to visit them in rather difficult circumstances. Front of house staff and Vets are all polite, diligent, intelligent and seem very competent. Their facilities are second to none and prices are actually lower than lots of smaller practises than are owned by corporate conglomerates. Highly Recommended.

   almost 3 years ago
2. Jean Rauwers ★★★★★

   Great hospital with excellent facilities and great vets! Frank had the best attention from two different vets. Prices are on the higher end, though.

   almost 3 years ago
3. Kian Lally ★★★★★

   I would like to take this opportunity to thank all the staff at this hospital, with a special thanks to their fantastic oncology department. I had to bring my French Bulldog for complicated heart surgery earlier in 2022. When I arrived, I was scared, unsure and thought I would be saying goodbye to my most treasured friend, but, with their expertise, outstanding care and understanding attitude they were able to help save my best friend. If you ever find yourself in my shoes, I want you to know that these people care and will do all that they can for you and your companion. Thank you for giving me more time with him, I am forever grateful for that.

   almost 3 years ago

1. tamara Stewart ★★★★★

   It's expensive but it's an out of hours vet for emergencies. We came in as my cat hadn't been able to keep food or water down for three days and had suddenly gone from very active to very lethargic. Our current vet had no appointments that day which was very annoying and by the evening boo wasn't looking too good. Plenty of parking and easy to get to with a satnav. There was a few hours wait after triage by a student vet but some other extremely poorly animals came in so understand why they were seen first. A vet (who I think was American?) Took boo off to look her over and came back to tell us she would try an anti sickness injection first. She didn't try to get us to spend more money on at that point unnecessary tests etc. She gave us a plan of action if the jab didn't work and thankfully it seems to have and boo is very slowly on the mend :) thank you!

   almost 3 years ago

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