Kings Hill Veterinary Clinic Veterinary Care in West Malling, Kings Hill

Reviews

1. Carla Dowdeswell ★☆☆☆☆

   I have been previously to get my dog treated for this ear allergy she has £150 per appointment and treatment!! However when I called to see if I can just get the treatment for her ear as it’s the same chronic condition they will not help without an appointment so they clearly care more about making money than helping animals. Definitely won’t be using again

   1 year ago
2. PAWS ON TOURS ★☆☆☆☆

   Awful service. This happened a while back my partner took our dog in for a haematoma, I booked the appointment with the receptionist and explained my dog needed it drained they quoted me 80.00 that’s fine so my partner takes my dog and he returns with our dog the same as he took him but they had still charged 80.00. I rang the receptionist she was quite rude and hung up on me and explained the charge is valid and we couldn’t drain the ear as our dog was agressive, he’s not aggressive but he was in pain with his ear and they didn’t have a muzzle for a flat faced breed wouldn’t let my partner in to help. I went down there to talk to the manager and was greeted by Laura the main vet and the receptionist quite hostile I recorded it I stayed calm and notified I’m recording the conversation not recording them. They called the police and wouldn’t let me speak to the manager. They refused to refund me the police tried to help get my money back but they wouldn’t. I went to Ashmore vets the following day and they drained my dogs ear for 40.00 with no issues. I used kings bill vets for my puppies as I breed, also for my customers as I run a dog walking business and have never been treated so awfully ever. I used to recommend loads of business their way but I will never use them again. The worst thing is Laura the main vet knew me so did the receptionist zero customer service. Manager never got in touch either! Awful service I never leave bad reviews either but my experience was awful and left me quite upset.

   almost 3 years ago
3. Rebecca Shaw ★★★★★

   Very accommodating. Always very good with my kitten

   almost 3 years ago

1. Janice Kirk ★★★★★

   An excellent surgery. The vets/ staff are friendly and helpful.

   almost 3 years ago
2. Paul Gower ★☆☆☆☆

   Shocking..went to this vet 3 years ago with no complaints at all, went back on Friday had to wait until after 3pm for a vet to be avaliable my dog was falling over he is soill, told to get a water sample Monday morning and bring in 1st thing.. took sample at 8am with no delay told no vets until after 3pm waited and had to call in several times for results staff on reception are rude and arrogant, No compasion at all that my dog is very ill and still no has results after 3 days that can be tested in house in no time at all, with no outcome to my dogs illness i hadnt noticed £60 was added to my bill for Yumove tablets that the vet never even discussed with me and I don't require as i have a subscription with yumove anyway.... Asked for a refund to my card but vet declined to refund me, still no diagnoses told I be going elsewhere, this vet was happy for me to take him after wasting 3 days whe my dog is clearly very unwell. Spoke to another vet since who can't work out why my dogs temperature wasn't even taken at the consultation, especially when he has a temp chip can be easily scanned and no infection has been ruled out at this point ??? I cant express how arrogant and uncaring the staff at this practise are it is totally shocking and happy to load your bill up regardless even if your dog may not be around they will happily sell you products you might not even get to benefit from. Such a shame i have had to result to Google but Avoid Avoid is my advise....

   almost 4 years ago
3. Natasha Thompson ★★★★★

   They have been absolutely fantastic while dealing with our sick cat. In the end she had to be put down and all the staff have been lovely throughout her treatment. Came home today to a card in the post from the vets saying they were thinking of us and sorry for our loss. 100% wouldn't go anywhere else, treated the cat with the utmost kindness and gave her an extra few comfortable months with their treatment plan.

   almost 4 years ago

1. Karen Dubrow ★☆☆☆☆

   Have now had two very bad experiences with this practice, both involving appointments. The first I put down to bad luck and moved on when I made an appointment for two pets to be seen at the same time, only to arrive to be told they only had one appointment. They were rude and aggressive, blaming me for the situation, even though I had specifically told them about both pets After the second incident I will now be looking for a new vet. Made an appointment for my dog who was bleeding, only to be phoned 1/2 hour before the appointment to say that they’d overbooked and couldn’t see him! No apology whatsoever, refused to see my dog, making an appointment 24 hours later! Again, very rude when the issue was their inefficiency. They all need a course in customer service! Will never go back with any of my beloved pets and will tell all my friends to avoid like the plague.

   almost 4 years ago
2. Aileen Howells ★★★★★

   Highly recommend this vet practice. Laura and the nurses couldn’t have been more helpful and compassionate while tending to my beloved Puddy. They will remain my vet practice of choice. There is plenty of parking and a lift to their first floor office which is a bonus. Very competitive prices too.

   more 6 years ago
3. Jay ★★★★★

   Great friendly place .recently i had my lovly cat bow put to sleep as she developed a clot.They did all they could was great with her and to my surprise today i received a card saying some very nice words.They went out of there way to send that and i just wanted to say thank you to all who work there both for the care they gave bow and the card they sent. They are great kind nice people and that is rare.

   more 7 years ago

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