Always been given good service over the years. Which was again reinforced by Meghan with her friendly helpful and professional manner.
1 star is too many. Been using diamond for a number of years. Had a £10/month increase in our policy when we upgraded our car back in may (ok). But 7 months later our policy was increased by another £17.50 a month with no notice or justification. We have never claimed and not details on the policy had changed. We used the chat helpline and the person we spoke to just told us to remove a person from our policy, use a more secure parking place or reduce the number of miles we drive per month, to lower the price. They also claimed that they had no idea why the policy was increased in the first place, and said they were unable to speak to the renewal team after a policy has been renewed in order to request justification. They then simply suggested cancelling the policy. They also claimed they were unable to request a manager or supervisor to contact us. Diabolical service, and I would highly recommend people to look elsewhere when getting insurance quotes.
Crashed two weeks ago and no one has been in contact with me to tell me that my car has been written off. The garage have confirmed the car is a write off and that the insurance have removed the car from the garage. Quick to take your money however when it comes to paying you out they won’t even call or answer your calls. Been passed around back and forth and been on hold for hours daily. I have put in complaint after complaint and have still not heard a single thing! Don’t even bother ever using this insurance it’s a complete wait of time and not worth the stress !
Always a good experience with diamond. I stared using their insurance service as a 20 year old female, got a great price and my renewal always seems a fair deal. Adding my sister as a new driver was easy. I often call up when my renewal is due, rather than using the online service. Today I had a great phone experience with Mark (from Canada) when I was adding a learner driver to my policy. It’s always worth asking “if there are any discounts I can apply to my policy” it has always saved me an extra £100 or so on my renewal price. Haven’t had to claim with diamond yet, but so far has been a great service and much more reasonable prices than other insurance providers.
Horrible experience. They tried to renew my insurance for a car that I have not owned for months, on a payment method that wan no longer valid (expired debit card), and because they failed at it, then charged me 87 £. But that's not all, as the payment method was not valid they sold the debt to a debt recovery firm, without providing any sort of notice or reasoning to me. Now I just payed 87£ just because from previous experience, they're customer support is so bad and taking them to Small Court would cost me more in lost time and effort.
Staff are generally rude and unhelpful. Very poor standard of staff training or very little management of the service. Over 3 weeks with no resolution to my claim, the vehicle is a total loss and the insurer made that decision on day 2 of the process, no other drivers involved so it should be paid out by now. 3 weeks with no vehicle and no end in sight. Just bad attitude from members of staff for no reason. You enter your details on the automated service, then again to a ‘switchboard’ staff member who then cold transfers you to another department where you have to relay your details and reason for call for the 3rd time
I have used Diamond for 3-4 years however I have just returned from a four day holiday to find my car insurance that I renewed over a month ago has now been cancelled without warning and the letter is not clear why this is. As it is now past the office closing time I cannot call them to sort this out and I am unable to travel to work in the morning due to the confusion this has caused. If there was an issue it may have been more courteous to call me or even leave a voicemail message (which they have done in the past), rather than issue me with a letter. I have been a loyal customer of theirs with a long history of paying without any issues and no claims, they have also debited me a random amount which does not seem fair. They also tried to keep me after I said I was going to leave and gave me a very good deal, however I found out afterwards that they had given me a basic deal and then persisted to contact me every few days to sell extra products and services to me at an extra cost when I had asked them to be included in the first quote. They may give you a cheap quote but it reflects the service they provide.
Diamond is located at Ty Admiral, David St, Cardiff CF10 2AA, UK
You can contact Diamond at +44 333 220 2004
You can find directions to Diamond by following this map link