They don't reply to messages, emails, complaints, or return calls. They ask you to complete forms then completely ignore you when you return them. Worst insurance company I've ever dealt with. Run.
Terrible insurance company. My daughter had an accident whilst travelling back in March & they still have not reviewed the claim. Despite having all the information for 3 months. The staff are tardy. They really do not care about the customers. Buy insurance elsewhere.
Do not use this company! My mother died in a disgusting Crete hospital last week from a hip fracture sustained from a fall. Global Response refused to help yet it took many days for them to actually deny the claim. The public hospital refused to operate and despite our family paying nearly £37,000 to get her repatriated by air ambulance she died from her injuries hours before we could pick her up.This company have blood on their hands!!!
DO NOT BUY GADGET INSURANCE THROUGH THIS COMPANY My phone was broken during my holiday in April. I went through the correct procedures to report as much as soon as I got back at the end of April. I had to send my broken phone in for them to inspect as I could not source a quote for repair. This arrived on May 20th 2024 and I was told that I would hear something soon. A week passed and nothing, so I called up for an update. Turns out, since basically no one works in the office, no one had bothered to check the status of my phone in order to report it to my claim handler. Eventaully, after repeated promises of "call backs" and that my "phone would be looked at in the next few days", I get told on the 3rd of June that my case has been marked as "urgent" and would be looke at soon. 2 more days go by and I call again. My case handler is on holiday now! But don't worry, I'll DEFINITELY get a call back within 48 hours! Apparently, my claim has just been sitting in my claim handler's inbox just waiting for authorisation. A single click would have moved my claim forward, but instead it's been rotting in their inbox for weeks. Obviously I don't receive this call back, as I have come to expect from this incredibly unprofessional company. I have submitted a complaint as of the 7th of June and I have heard nothing back from that either. Finally, I call up on the 20th of June and ask once again what is happening with my claim. I am told that my claim has been sent for final authorisation for payment and I would hear something about how much I will receive at the very latest by today. Following the trend I have come to expect, I do not hear anything. Another phone call, another excuse and apology, another "we'll contact you within 48 hours with an update". Save yourself the hassle and go with a company that actually bothers to do their job.
Avoid. I would give no stars if possible I started this claim in August 23 I had to cancel our holiday to Switzerland due to a fractured foot. I was advised by my orthopedic surgeon to cancel. I received the claims form, had to get my GP to complete part of the form £30 charge. I booked flights and accommodation separately, it took a while to get these together. Finally I had everything together and sent to Global response in October. Sometime later they asked for a copy of my bank statement and another receipt which I sent to them. Today 18th December 23, I received another email saying that my GP hadn't completed their part. As I reply on using my employers photo copier, I will now have to wait until the new year to do this. Wish me luck
Dreadful company, will do anything in their power to avoid paying genuine travel claims. Do not use No Limits Travel Insurance. They are an absolute con and do not pay out EDIT: Since complaining and writing the ombudsman, IMG have now paid out. Six months later
Wish I had read reviews before I bought insurance from these robbers! I was hospitalised 3 days before a holiday, and still in on start, advised by hospital to cancel due to illness, so made a claim. 8 months later and i dont have a penny from this company, despite supplying all receipts etc. They want so much extra proof from all the hotels and flights i booked for my far east holiday, that is not possible to get due to language and the lapse of time. They asked for it 3 to 5 months later!! Avoid like the plague!
I can’t stress enough how disappointed I am in the service. After falling life threatening ill abroad I was supported by a very helpful advisor. But once returning home and submitting my claim, it has been hell and I am being ignored after providing evidence from several medical professionals of how severe my sickness was. So severe that I was admitted to hospital in the UK and have been sick on several occasions due to stress. I am taking legal action as this is unacceptable, especially after opting for a premium insurance.
It's easy to read these complaints and believe these are just people upset about being hard done by. However you really really must avoid this company at all costs. I broke my ankle in Cambodia, and while they covered the medical expenses they refused to cover the entire cost of my flight home using vague policy points to justify their decision. They also didn't manage to arrange a flight home before my visa expired which resulted in me having to arrange my own way to Bangkok via bus (it took 16 hours).
Made a claim in April 2017. It is now June 2017. We haven't received any acknowledgment from them at all. Called them twice only to be told both times that it's a very busy time of year and that someone will be in touch within a week. Still no correspondence. We have been informed that the guy dealing with our claim doesn't speak to customers!! Really?? Is this how a professional business is run. We have 1 years insurance with this company and have another trip organised however we are quite concerned as to whether this company are who they say they are. Should have stayed with The Post Office. You only get what you pay for and in this instance we have got exactly that. Very, very poor service. Stay clear.
Global Response Ltd is located at 3rd Floor, Fitzalan House, Cardiff CF24 0EL, UK
You can contact Global Response Ltd at +44 29 2046 8500
You can find directions to Global Response Ltd by following this map link