The Wool Room Oakham

Reviews

1. Saro Evans ★★★★★

   So impressed with all the Woolroom products I own. I have a duvet (many years old, has stood up well to a lot of wear and washing), pillows including wool and wool/latex pillows, baby mattress and sheets, pillowcases and duvet covers. All of it is very high quality - on par with significantly more expensive German & European products I also own. Excellent value for the quality.

   almost 7 months ago
2. Carrie Arnold ★☆☆☆☆

   I ordered a pillow with matching pillowcase. The pillowcase was too small for the pillow- which I could not know until I opened the packaging. Because the packaging for the pillowcase was open they refused to accept the return of the pillowcase and treated me like a liar. They told me if the pillow could fit in the case then it was suitable even if the pillow had to be crammed in so much it distorted like a sausage! I suggested that was similar to them telling me that just because a king size duvet can be crammed into a single duvet cover doesnt mean it fits! They then made me take pictures showing the case was too small. That wasnt good enough for them, they then made me take pictures of the pillow and the pillowcase with a measuring tape! What a joke it was only a £30 pillowcase, surely customer service tells. you to issue a refund and not treat your customers like criminals!

   almost 7 months ago
3. Tab ★★★★★

   I'm surprised to read reviews about bad customer service, as I had one of my best experience with Woolroom customer service! Unfortunately the mattress protector I purchased did not work out for me (it was very comfortable and good quality, just didn't help tons with the heat regulation I was seeking for my foam mattress), I was so grateful to be able to try it out and upon my email to request return, I was greeted quickly in kind gesture with a return post and no questions asked. I personally will keep woolroom top of mind for any of my future bed and related product purchases!

   almost 7 months ago

1. Mr B ★☆☆☆☆

   Absolutely awful service & customer service. They say next working day delivery. Good luck with that. I placed an order over a week ago and nothing. No confirmation, no contact from any courier. Nothing. I discarded my duvet two days after ordering so had to go out to purchase a cheap duvet as I had nothing to cover me at night in December, which was very inconvenient, as I have no transport, and was an extra cost I really didn't need to incur. I contacted them and was told by Chloe, "Let me email the warehouse to see when they're expected to get that one out for you". I then asked "So, it's not even been sent it out?" Chloe responded "I need to check that with the warehouse". After clearly stating she'd need to see when they are expected to send it out! Chloe noted my number and said she would call me back to give me the relevant information. Three days later and no callback, no email, nothing. There are plenty of other companies online who offer the same products with the same quality, and some even at better value. So, my advice would be to steer clear of this unprofessional incompetent company and save yourself a lot of stress and time.

   almost 8 months ago
2. Hynes667 ★★★★★

   Bought a quilt for my son but he did not like, so I returned and requested a refund which took 5 weeks to go into my account. Was not the company fault, purely banking, however I'm giving a great review as the customer service team were fantastic and did all they could with lots of patience. A great team to deal with.

   almost 10 months ago
3. Jamie Ward ★☆☆☆☆

   The Oakham branch is actually in a commercial building which you have to make an appointment to go into. its not a shop. Very little in there either. Some of the products are actually great, but not all. A company is only as good as its customer service and returns policy, and this company may as well not have either. Do your research before ordering!!! The mattresses have many negative reviews, and forget trying to change it. If you do manage to change it, your 100 night guarantee will not be transferred over to another mattress. Neither will you even get the guarantee unless you purchase their mattress protector. Yep. another way of them making more money. People are complaining about delivery times too. Ive been a fan of this company for many years, but not anymore. Luckily a shop that rhymes with Don Pewis are now doing wool mattresses, and guess what, their returns dept is excellent !!!

   almost 3 years ago

1. Amanda Hancock ★★★★★

   Absolutely brilliant! This is my second time purchasing from The Woolroom, two protectors and a topper later and still one happy customer! We have a memory foam mattress which can get a little warm, the topper and protector really spread the heat so it’s not as intense underneath you. From ordering to delivery was literally a matter of days, super quick! And no plastic packaging whatsoever which is a real big tick!✅ All in all, fab. Would not hesitate to recommend! ⭐️⭐️⭐️⭐️⭐️

   almost 3 years ago
2. Jennifer Farley ★★☆☆☆

   I have had the deluxe wool pillow for just over two months (but probably only slept on it for just over one month as been away a lot). When changing the cover the other day I noticed a small rip in the side (just stitching popped I think) which will likely grow and my wool might escape! I happily rung The Wool Room today with the expectation they would apologise and offer a replacement (is that too much to expect from an expensive company and after two months of owning a product)? Firstly I was told I was outside of the 30 day trial period. I’m happy with my product it’s just broken and shouldn’t be, so nothing to do with the trial. Secondly I was asked if perhaps something sharp had broken it and that I might sow it back together. Not impressed. Who sleeps with sharp things in their bed and I do not expect to have to sow my very expensive pillow back together after 2 months! The price of the products is not representative of the brand or customer service which is highly disappointing. In my opinion you pay for both and I feel very let down and likely won’t purchase anything else from the wool room (I was thinking about a new mattress, duvet, topper etc.) They need to get their act together if they want to keep customers like me.

   almost 3 years ago
3. Vas Marquis ★☆☆☆☆

   Bought a hebredian 3000 mattress from them and is absolutely the most uncomfortable mattress I ever bought. It has been a month, and my wife and I can’t get any sleep on it whatsoever. Interrupted sleep, backaches every single morning . We were told because it so dense will take time to adjust but we just are exhausted. We have bought a thick mattress topper to get some measure of sleep but I have never needed a topper or wait months to get it to mould ever on £1400 mattress. Plus the measurements are out. Advertised as 28cm depth and at home it was 25cm depth.

   almost 3 years ago

1. Elizabeth Sanchez ★★★☆☆

   SHIPPING TO CANADA IS NOT FREE. I purchased a Twin Classic Wool Comforter - Light. The product is fine. However, despite claiming free shipping to Canada, I found myself landed with a $72 bill from FedEx for other charges. While they plaster a large "FREE US & Canadian shipping for orders $100 and over" at every opportunity on their website, there is no mention of the extra charges, not even in the Terms and Conditions that are visible when purchasing. They sent me their full Terms and Conditions after I complained. Not useful.

   almost 3 years ago

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