KAL - Holmfirth Pool & Fitness Centre Holmfirth, Thongsbridge

Reviews

1. Emily Warren ★☆☆☆☆

   I joined KAL Fitness in July with the intention of using the swimming pool, but shortly afterwards I was diagnosed with debilitating medical conditions that now prevent me from leaving my home. While I completely understand that I signed a fixed 12-month contract, I am appalled at how incredibly difficult KAL have made it to cancel on medical grounds. Their process requires a GP letter on headed paper explicitly stating that my conditions have *deteriorated since joining*. Despite my GP confirming in writing that I am unfit to exercise and that my health has worsened since joining, KAL have rejected this letter three separate times — demanding that my doctor reword it to match their preferred phrasing. Even my GP has expressed disbelief at how pedantic and unreasonable this is, noting that their time is being wasted rewriting the same medical statement simply to satisfy KAL’s wording demands. Throughout this process, the customer service has been shocking. The contact centre emails have been passive-aggressive and patronising, and every request to speak to a manager or escalate my complaint has been stonewalled. I later discovered that the “manager” I had asked to escalate to was the very person I’d been speaking with all along. It feels abundantly clear that they make cancellation on medical grounds as difficult as possible, under the guise of being “fair to all members.” When I mentioned that I would warn others, I was told that KAL would be “happy” to explain their policies to potential members. So, here’s my explanation for them: if you’re comfortable supporting a company that treats people with health conditions as obstacles rather than humans — one that forces doctors to jump through hoops and hides behind technicalities — then KAL Fitness is the place for you. I will be reporting my experience to the local council and relevant authorities. No member who becomes medically unfit should ever have to fight this hard just to stop paying for a service they cannot physically use. Absolutely disgraceful.

   almost 8 months ago
2. JW ★☆☆☆☆

   Disgusting ongoing treatment of my partner who is sick with a debilitating disease. The condition is deteriorating fast and they won't cancel her membership on medical grounds because they nitpick and argue EVERY last detail. The doctors note has been redone 2 times at this point and they're still being horrible with the way they continue to refuse to accept it. It's beyond idiotic how anyone could not see Multiple Sclerosis as something that will prevent a person from using a gym! Many days of the week she can't even get out of the house! Absolutely disgusting and disgraceful attitude by KAL. In all honesty they are inhuman. AVOID this place, they don't respect people at all.

   almost 8 months ago
3. Collin Ball ★★★★★

   Small but good local gym with machines and free weights. Swimming pool. Hot drink machine. Helpful staff. Big car park gets busy.

   almost 9 months ago

1. Abigail Edge ★☆☆☆☆

   Signed up for a KAL membership in Holmfirth but had to move unexpectedly a couple of weeks later. Staff wrongly told me I couldn’t cancel within the 14-day cooling-off period and insisted I pay for another month I couldn’t use. They even threatened “late fees” after I cancelled the direct debit. If you’re thinking of joining, know that they make cancellation unnecessarily difficult and don’t seem to understand their own policies.

   almost 9 months ago
2. James Bannerman ★★★★★

   Perfect for a quiet lane swim, do lessons and a more playful swim sessions too. Great teachers as well. Highly recommend. Free parking and a great little park 2 mins walk over the football pitch. Superb for summer. Proper community venue.

   almost 11 months ago
3. Katie Mallard ★★★★★

   Lovely small pool and gym. Been coming here for years. Friendly staff.

   almost 3 years ago

1. Martin Clayton ★★★★★

   Friendly, convenient and never too busy. Lots of equipment; great value for money.

   almost 3 years ago
2. harriet slaney ★★★★★

   Brilliant little pool friendly and helpfull staff. There is a gym although havent used in several years so carnt make comment but it use to be a nice little gym, and they have a room to do classes of all types.

   almost 3 years ago
3. Daniel Roberts ★★★★★

   Very friendly staff. My boys Swimming Teacher is amazing. Super patient and understanding. Highly recommended!

   almost 3 years ago

1. K Hamilton ★★★★★

   Visited the pool on a weekday morning. Incredibly nice staff and very helpful. Swimming facilities clean. Small 20metre pool but locals friendly and respectful! Would really recommend it.

   almost 4 years ago

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