FURst Impressions Dog Grooming salon Pet Groomer in Cardiff

Reviews

1. Fred Freeman ★★★★★

   My bailey comes back even more gorgeous..highly reccomend. X

   almost 3 years ago
2. Meryl Lowdon ★☆☆☆☆

   Had to give a one star in order to leave a comment, however that is too much. My puppy was cut on Thursday 24th February. After dropping her off we were contacted to say the groomer would need to cut shorter due to some knots, which we had no issue with. Unfortunately and very upsettingly when she was picked up we were greeted with a puppy that had been cropped unbelievably short with absolutely no shih tzu facial characteristics left. She has been utterly traumatised, to a point where she can not stop shaking and very subdued. She is a completely different puppy (character wise) as to the one we dropped off. She was a typical puppy, playful, excitable and full of of energy and now a shadow of herself that trembles uncontrollably. She had been groomed by someone else before, with no issues at all, but unfortunately our original groomer had hurt her back and has been unable to work. This is why we looked for someone else. If anyone finds themselves in this position I highly recommend you do not use this groomer…..dreadful, dreadful, dreadful! Pictures attached will show you it doesn’t even look like the same dog! Following on from your response. My daughter was the person who you dealt with and I had full knowledge of the situation. As I have already said we were completely understanding of your need to cut her shorter than had been discussed. However, I am complexed as why you would go so short and to the point where you not only shaved her body but also her head. Why did you not shape her head and face as a Shih Tuz IF you are a professional groomer? For you to point out that my daughter didn’t say anything when picking her up is irrelevant. The shortness of the hair is awful, however it will grow back. The bigger concern I have is the trauma my puppy is obviously feeling for reasons I’ve already mentioned. What on earth you put her through I can only imagine.

   almost 4 years ago
3. karen Williams ★★★★★

   Amazing service, fantastic groomer, Malli always comes back looking and smelling amazing. Paula is so helpful and knowledgeable about all things you will need to know as a dog owner. Cannot recommend her enough 5⭐

   almost 5 years ago

1. Aileen Perry ★★★★★

   I live hundreds of miles away from Paula & we've never met, but she met an elderly Emmipet client of mine to confirm his unit was working correctly & show him how to use it effectively on his aged little dog. She did this late on a Saturday evening without a fee. What a super human-being. Thank you, Aileen x

   almost 5 years ago
2. Hollie Nurse ★★★★★

   Absolutely over the moon with the service we receive for our Honey. I have a 3 year old long haired shihtzu and until i met Paula i was never satisfied with her previous grooms. Since i found Paula we have not looked back, Honey always leaves smelling and looking amazing, Her cut's are perfect! She comes home so happy and excited and i can see Honey gets cared for very well. This makes me feel comfortable leaving Honey in Paulas care. Thank you very much again for a wonderful job done, We look forward to Honey's next appointment :)

   more 7 years ago
3. Ceri Clements ★★★★★

   Fleur was groomed today excellent care taken with her and would highly recommend thanks Paula .

   more 8 years ago

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