East Goscote Plumbers

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Reviews

1. Lukasz Bialon ★☆☆☆☆

   Boiler service booked with a confirmed time window. I stayed in all day and nobody attended, and I received no call or message to explain the absence. I later contacted the company and was told it was due to a “system error”, with the next available appointment offered weeks later. While an apology was given, there was no acknowledgement of the time lost or the inconvenience caused. As a homeowner taking time off work, I expect basic communication and reliability. Unfortunately, this experience left me feeling that my booking was not taken seriously. I won’t be using this company again. Update: My booking and communication were carried out via a company email address using the same domain as the business. My intention is not to cause confusion, but to accurately reflect the service I experienced as a customer. I will not be pursuing this further.

   1 month ago
2. Ahmed Halilov ★☆☆☆☆

   I am writing to formally express my disappointment with the installation and commissioning of the air source heat pump (AHP) system at my home. When we moved into the property, we were told that the system was fully set up and that there was no need for us to adjust any settings. However, shortly after moving in, we discovered that we had no hot water. The hot water cylinder was set to 35 °C, which is clearly insufficient for normal domestic use. While this was relatively easy for me to identify and correct by increasing the temperature, this should have been properly configured and tested before handover. In addition to this, the space heating system was not operating efficiently. The flow temperature was fixed at a maximum of 50 °C, with the circulation pump running constantly at maximum speed (Speed III). This is not appropriate for a correctly commissioned heat pump system and significantly impacts efficiency and running costs. I subsequently had to research and configure the system myself, including enabling and setting up weather compensation so that the heat pump could operate at lower flow temperatures and modulate correctly. This should have been completed and optimised as part of the original installation and commissioning process. Furthermore, I noticed that several pipes exiting the manifold were only partially insulated and left exposed. I have since had to insulate these myself, which again should not have been necessary in a professionally installed system. Taken together, these issues suggest that the system was neither fully commissioned nor correctly adjusted before being handed over. I would describe the installation and setup as unprofessional and not in line with the standards I would expect for a heat pump installation.

   1 month ago
3. Shez Sattar ★★★★★

   I recently had Russ from East Goscote Plumbers Ltd visit to service my boiler, which is over 25 years old. Before Russ, I had three different gas engineers look at it, all of whom insisted it was too old and needed replacing. One even refused to touch it, saying it was older than him and he had no idea how to deal with it. Russ, however, approached the job with professionalism and confidence. He carried out a thorough service, showed me detailed photos of the inside of the boiler, and explained its current condition clearly. He also talked me through important considerations, such as the difficulty of sourcing parts for older boilers, while reassuring me that mine was in surprisingly good condition given its age. Beyond his technical expertise, Russ was friendly, pleasant, and easy to deal with and an absolute blessing to have in the home. His professionalism and approachable manner set him apart from others I’ve dealt with. East Goscote Plumbers Ltd are now my go-to engineers. In the next year or two, I plan to replace the boiler and all the radiators, and I will definitely be using them again.

   almost 2 months ago

1. chris ingram ★★★★★

   Absolutely Brill! Had these guys every year for boiler serving in rented accommodation and now carrying on in my first bought home. No mess, pre-call, friendly and helpful young lady. I couldn't have asked for more, it is so rare these days to have such a great customer experience, so when you do it stands out. Keep up the excellent work EGP's.

   almost 2 months ago
2. Sharon Deackes ★★★★★

   I used East Goscote Plumbers recently for an update to my ensuite and a couple of other smaller jobs. Kelvin came to do the work and he did a superb job. I am so pleased with his work; my ensuite looks like new. Kelvin was friendly, professional, worked really hard and tidied up after himself. i cannot fault the service I received. Thank you so much.

   almost 2 months ago
3. Sharon Clephane ★★★★★

   From the first contact with East Goscote Plumbers to the arrival of Andy, the underfloor heating specialist, I have experienced a first class service. The customer service personnel are all extremely polite and so helpful. It was a pleasure speaking with them! Andy knows his stuff! So efficient, professional and resourceful. I won’t be going anywhere else for our heating issues or services in the future. My daughter recommended EGP to me and I’m so glad she did! I would highly recommend them to anyone. Thank you!

   almost 2 years ago

1. kaleigh candlish ★★★★★

   I booked in with East Goscote Plumbers to have my boiler serviced and the engineer was brilliant. Russ rang me 15 minutes before hand and he was very professional and friendly. He explained everything to me and gave me advice. I wouldn't hesitate to use this company again, they are reliable and good fair prices too. Refreshing these days! Thanks Russ

   almost 2 years ago
2. Pat French ★★★★★

   Our central heating was continually shutting down so I called our usual plumbing firm (EGP). On arrival Engineer (Chris Goodman) instantly identified the problem, dealt with it swiftly and efficiently. We were very pleased with this excellent service.

   almost 3 years ago
3. Zakira Sacranie ★★★★★

   We rang East Goscote yesterday because we had leaking radiators and they were very efficient in sending their engineer today. Lewis Moore is very friendly and professional he sorted the problem and did a great job cleaning the stains off for me too. Thank you very much Lewis. Excellent service. Definitely recommend.

   almost 3 years ago

1. Carol Anderson ★★★★★

   I rang East Goscote plumbers and asked if they could send someone out quickly to deal with a leak that i could not locate. Although very busy they managed to fit me in within a short time and Gary worked out where the problem was straight away. He dealt with the leak quickly and efficiently and, with his lovely friendly manner, was a pleasure to have around. I have used this company before and have been impressed with the friendly and helpful attitude of the people who answer the phone and with the quality of the engineers. I would recommend them to anyone.

   almost 3 years ago

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