Awful customer service and staff quite rude and unhelpful. Cashier was annoyed that I hadn’t used the self service explaining, “you do know there is self serve don’t you?” (I hadn’t noticed that they had one and she didn’t point it out until after serving me) she was also annoyed that I tried scanning “the wrong co-op card” I wasn’t aware that it was the wrong card and her tone was extremely patronising. I won’t be visiting this store again.
Hangul Master★☆☆☆☆
On the 30th of November
myself and my mum, we had just been to the boots chemist next door as the two of us were both suffering with a nasty flu. My mum has had this flu for nearly two weeks and had finally started to really lose her voice today amidst all of this my mum is a key worker and had recently worked nights so today when we were checking out I was stunned to hear this cashier named Tracey bark at my mum. " if your looking down I can't hear you" in an incredibly rude and patronising way. My mum was looking down trying to get the card and co op cards out and also struggling to speak clearly due to struggling with a cold. This was extremely rude and appalling customer service that day
Lewis Brown★☆☆☆☆
Honestly been using this shop for years as I live local all staff are usually so pleasant and friendly and a great range of products but there is always one that ruins it. I unfortunately didn't look at the name tag but its not the first time with this particular representative of the store. She is so rude it's ridiculous no hello no please no thank you just you know there is a self checkout don't you! This individual points this out everytime I go in, if it's not to much trouble to the coop could you brief your staff there is no problem encouraging the use of self service but if I DONT want to surely as a customer I don't have to. I should not be made to feel like an inconvenience to a member of staff working the tills at a coop store.
Mr. Chill★☆☆☆☆
REVIEW CHANGE: However today 25th January 2023 "Tracy" chose to be abrupt and rude to me for no valid reason. People normally queue along the front of the tills and a lady hadn't done this and I couldn't see her for the pillar. I'd put some water on the counter and Tracy shoved it back at me and told me in an aggressive tone that it wasn't my turn. I apologised to the lady in the queue for my accidental oversight. When it was my turn Tracy then chose to knock my items over on one side of the till and slam them down on the other side of the till as she tilled them up - simply no need for this kind of unpleasant behaviour from a member of staff in one of our local co-op shops. If I'm treated in a civil fashion in future visits then I might revert this to it's previous 5 star status with it's previous positive words.
Owen シ★★★★★
solid shop, if you’re looking for all the pasta pots or red bulls, there gone I’ve brought them all.
Ravi Rana★★★★☆
Nice enough apart from the rude tall male member of staff who seems to have issues and shouldn't be working with the public.
Edited: The acting Store manager called me back after I made an in store complaint. It was handled very well and appreciated. Have changed review to reflect the rest of the store as the other staff are always helpful and friendly.
Richard Gibson★★★☆☆
Twice now in the space of a fortnight we have been in to the shop. Layout is one way now which is brilliant. All staff are wearing masks even behind the new screens. However both times now their auto hand gel dispenser has been empty. Excuses range from customers pumping more than once(which is hardly surprising given the alloted amount is pitiful) and that they are waiting on a new batch of hand gel to be delivered. Could do better CO-OP.
ultimate exterior protection★☆☆☆☆
Gathered my shopping and went to pay. Handed the checkout assistant a Scottish £20 note which he tested under the note checker. (it passed). He then said I have to call my manager, who duly arrived. I was then told by the manager that they do not accept sterling. When I told him that sterling is the currency of the entire UK including English notes. He told that the bank won't accept these notes and that as such they don't accept them. And under no circumstances would he take my money as legal tender.
I simply went around the corner to another shop which was, I assume a family owned privately run shop. Got my shopping and spent my money with no query.
As a Scottish person living in England. I have spent many thousands of Scottish notes throughout England without issue. It can not surely be Co-op policy as I have spent Scottish money in other stores in England.
I think this must be an ill informed employee. As to say to a customer we do not accept STERLING beggars belief. And his attitude suggested he was probably coming to the end of a long shift by the abruptness of his manner. That's giving the benefit of the doubt that he's not just an arrogant and pompous young man. There are no shortage of retail outlets where I can and will spend my money. and due to the customer relations I received from this abrasive young man. I will be finding other places to shop in future.
New Review
FAQs
What is the address of Co-operative Food?
Co-operative Food is located at 8 Coniston Way, Nuneaton CV11 6DG, UK
What is the phone number of Co-operative Food?
You can contact Co-operative Food at +44 24 7632 9974
How can I get to Co-operative Food?
You can find directions to Co-operative Food by following this map link
