Claybrook Jewellers

Photos

Reviews

1. jan jan ★★★★★

   Excellent customer service today as always. Made my watch fit so much better. Friendly, helpful staff. Highly recommend.

   almost 2 months ago
2. Ron Mexico ★☆☆☆☆

   Bad service on battery replacement. Pristine treasured watch (valuable to me as worth about £500) failed battery change and badly damaged the case in the process. No apology. No attempt to rectify. Steer clear would be my recommendation.

   1 year ago
3. Terry Jackson ★☆☆☆☆

   They have a big sign on the outside of the shop stating that they give top prices for gold. I took two 22ct gold half sovereigns into the shop to sell and the two snooty women behind the counter told me they didn't want them without even inspecting them. Waste of time, shop somewhere else for your jewellery.

   almost 2 years ago

1. Cassie Cox ★★★★★

   Julie, Emma, Cath & Linda were by far the most knowledgeable and helpful jewellers I have met in a long time. They expertly advised and helped me choose the perfect chain to hold my diamond. The price was very competitive too, thanks ladies I will definitely be back here to buy again.

   almost 3 years ago
2. jordan armah ★★★★★

   Emma, Julie and Shaddon’s service was amazing! The ladies make you feel welcome and really helped in picking out a chain. 100% would recommend and they will be my number 1 choice for any jewellers storesz

   almost 4 years ago
3. Katherine Mcdonnell ★☆☆☆☆

   Non existent aftercare for expensive items purchased from their store considering other jewellers clean and maintain jewellery annually for free. The sales staff are not friendly and only want to take your money. Avoid!

   almost 4 years ago

1. Aaron Harding ★☆☆☆☆

   0 STAR RATING: Julie in the Sutton Store - whose been there 3 years told me they have never accepted refunds on products (I was not told this at point of sale or provided with information within my paperwork of the purchase). She was also unaware of the company policy or the one on the receipt of purchases. Wouldn't allow me to return my purchase after my receipt clearly stated and I quote "No repairs or deposits to be collected without ticket or identification. No refunds on deposits. This receipt also acts as your guarantee and must be presented when returning goods for any reason. The does not affect your statutory rights." The watch I purchased for my partner, hasn't been worn and is still in the condition it was bought in. According to the website (attached to this store via google), the policy on refunds is within 30 days of purchase - which I am well in. But as informed by Julie in the Sutton Store - this website is not Claybrook Jewellers (even though the Sutton store appears in store locator ON THAT WEBSITE). Julie knows best and clearly wants to hold onto her commission. Abysmal service, I advise everyone to avoid this store! I will be taking this further and going down legal routes until Claybrook are held accountable for misdirection and not providing T&C's at time of purchase, in writing or verbally. I have worked in sales for over 10 years and this is the incorrect way to handle customers and sales. I hope Julie reads this also, as she has set the standard so low and I would like action to be taken against her from within Claybrook.

   almost 4 years ago
2. Steve Martin ★☆☆☆☆

   ZERO STAR APPALLING RIP OFF. As per majority of reviews do not waste your time here especially your money as they over charge and are totally incompetent. This is second time they have replaced my watch battery (which lasts less than one year). Last time went back as watch misted up - they tightened back, this time the same, their poor excuse needs to go back to manufacturers for sealing. This watch has a 50m waterproofing and now mists up when washing up, or washing car, neither of which I immerse watch. Will never go back .... you have been warned!!!!

   more 6 years ago

FAQs