Bath Veterinary Group, Station Road Veterinary Surgery

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Reviews

1. C C ★☆☆☆☆

   Heart Broken Experience - As first-time pet owners, we trusted the vet to provide the right care and guidance. At our initial appointment, we were given a gel treatment — something we later found available over the counter on Amazon. We were not advised that antibiotics were necessary. Tragically, after just three days of using the gel, our pet lost an eye. For the second appointment, we specifically requested a different vet, but were seen by the same one again. This was extremely disappointing. The vet showed no compassion and did not acknowledge that delaying the appropriate treatment may have caused our pet’s condition to worsen. We paid £64 for the first visit and £128 for the second. We are heartbroken and feel profoundly let down by the care we received. Based on our experience, I would not recommend this veterinary practice

   almost 4 months ago
2. Isabelle Woollett ★★★★★

   Amazing vets; so welcoming, friendly and helpful. My dog Buttercup is always so well cared for and they always pay particular attention to her nervous nature and do all in their power to keep he calm, comfortable and happy every visit…they’re so brilliant she actually appears excited to go in now! (She loves the liver snaps at reception hehe) HIGHLY RECOMMENDED

   almost 4 months ago
3. Dale ★★★★★

   We were holidaying from Brighton with our chihuahua and the staff were SO friendly and helpful. Thank you all!

   almost 7 months ago

1. Coriander Stone ★★★★★

   We have always had excellent experiences with this vet, no matter who we saw. Our dog always received excellent care and everyone was incredibly friendly. When we recently had to have her put to sleep, they treated us and her with such kindness and compassion and were always honest with their advice.

   almost 8 months ago
2. Gill Till ★★★★★

   As a family we could not recommended this practice more highly. We had a medical emergency with our dog and they were so reassuring, making an appt within a very short time. In my 50 years visiting vets I have not experienced such an unhurried focused appointment. We learned so much about the health and body of our little dog and felt totally confident and reassured by her diagnosis and treatment. The welcome was so warm and our little was happy in the reception and the vet so detailed and gentle with her examination. She’s on the road to recovery now a big thank you to the whole team. Absolutely wonderful Thank you all.

   1 year ago
3. Jane ★☆☆☆☆

   Removing my cat from this clinic after a Rottweiler launched at my cat carrying bag and bit the bag (with my cat still in it!) - The vet staff did NOTHING to mitigate this. I was paying up and this abhorrent dog couple came in, when the attach happened. The staff IMO after that should have politely asked them to wait outside. My pet is now completely traumatised and not even an apology. DISGUSTED

   almost 2 years ago

1. Gigliola Valeria ★★★★★

   Really caring vets, my collie feels very well looked after here!

   almost 3 years ago
2. Mandy Cutler ★★★★☆

   Very good receptionists, cannot fault them, kind, caring and efficient. Jenny is the best vet there. Would always recommend her. Maybe all vets should follow her bedside manner. Thank you for all of your support over the last 12 years.

   almost 3 years ago
3. Sarah Hughes ★★★★★

   Lovely people, I took an injured seagull to them, they were very kind and didn't think I was too crazy!

   almost 3 years ago

1. Natalie Bertoncello ★☆☆☆☆

   I took my 17mth old cavachon here during lockdown and he was so traumatised by the experience that he now wont allow another vet anywhere near him (he was fine prior to this). I feel the vets need to have more knowledge about 'canine psychology' and 'canine behaviour' rather than just their physical condition. I now have a big battle on my hands trying to restore his faith in vets. :(

   almost 5 years ago

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