Frome Veterinary Centre

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Reviews

1. Janice Weir ★☆☆☆☆

   ABSOLUTELY AWFUL VETINERARY PRACTICE. My cat had a biopsy. I received the results and was told he had an allergy to grasses but I would need to pay another £400 + to discover what he was specifically allergic to and then a further £2000 for a vaccine. I declined. I was staying in the area temporarily (with my cat) as my mother was dying and I would prefer to deal with it when we got home. I was then hounded for a payment for £429.30 for the tests I didn't want. The vet called me and told me I had agreed!!! I put my claim through to Petplan for his biopsy and the vet sent back a claim for the " tests" but omitted to send anything regarding Berties biopsy. Petplan paid the bill but sent it to me not to them as they requested. After a long battle with an extremely rude practice manager and a vet, both of which called me liar, I managed to get them to send Berties biopsy details to Petplan and I was finally paid. I have paid £429.30 to the vets as it wasn't mine to keep as I never had the tests done. I would not reccomend this practice to anyone. They are rude, unhelpful and morally reprehensible. Just because we have insurance, it does not give a practice the right to charge insurers for anything they can think of.

   almost 7 months ago
2. Steve Bennett ★★★★★

   We've always brought our dogs here over the years because of the loving care and attention they receive from the vets/nurses and receptionists. The present day is no exception. Just recently we had worries with our new Bernese Mountain puppy, Finn, and was told to come in straight away. He's now a lot better and on the mend. A big thank you. We wouldn't dream of going anywhere else for veterinary care. Would thoroughly recommend!!

   1 year ago
3. Susan Bourne ★★★☆☆

   £60+ for a consultation for an itchy ear - 15 minutes. ? £25 for anal gland clearance - 5 minutes .? Manuka honey for an injury. Very good healing cream but £9 when you can buy online for £3.99? ? Yes the staff are nice but the charges are absolutely shocking.

   1 year ago

1. Amelia Quick ★★★★★

   I can not express our gratitude for the amazing care, service and compassion the staff at Highcroft showed my family and I in recent after losing our dog. The staff have been incredible, always willing to help, listen and have shown extreme kindness and support to us after making the difficult decision to put our beloved dog down. They made the incredibly difficult and painful experience of putting our precious dog to sleep more bareable and ensured we had privacy and time to say goodbye. Our lovely dog was with Highcroft Vets for 1 1/2 years and enabled us to give our dog everything we need to have the very best life. Thank you all at Highcroft for the support you have given us all over the last 10 years.

   almost 3 years ago
2. Rebekah Coke ★★★★★

   Absolutely amazing staff. My kitten came in to get spayed and they explained the procedure and I felt at ease knowing she was in a caring environment and was receiving the best possible care

   almost 3 years ago
3. Deirdre Scott-Rogerson ★★★★★

   Really nice vets, plenty of parking as they share their carpark with the pub next door. The staff have always been very polite and helpful. The waiting room is warm and comfortable

   almost 3 years ago

1. Rosemarie Swayze ★★★★★

   Frome Veterinary Center are always so kind and helpful. From the receptionists to the vets they are all brilliant

   almost 3 years ago
2. Helen Farleigh ★★★★★

   Always made to feel welcome and valued. All staff are friendly and professional. I know and have always known that my pets are in safe, caring hands. Absolutely first class.

   almost 3 years ago
3. Sandra Matterface ★★★★★

   Have a elderly cat who last week got a infected tail thinks he is still a young man very active but not cooperative or helpful they handled him brilliantly he's well on the mend many thanks

   almost 4 years ago

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