Ernest Jones

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Reviews

1. Andres Moral ★★★★★

   I've had an absolutely wonderful experience with the staff at this shop. They helped me find the perfect ring, and thanks to them, I've finally been able to fulfil a promise that had been pending for 20 years. They've made us incredibly happy.

   almost 6 months ago
2. Igwe ★★★★★

   I accompanied a friend to look for a ring, Excellent service from Shah who was very knowledgeable regarding items we were interested in purchasing... The staff were patient and very friendly and prices were fantastic. Bought a ring which we were happy with and will be coming back to get the matching band.

   almost 7 months ago
3. Dalvin Macauley ★★★★★

   I had a truly wonderful experience at Ernest Jones, thanks to the exceptional service provided by Supervisor Damla and Store Manager Kalina. From the moment I walked in, both were incredibly helpful, patient, and attentive, guiding me through every step of the selection process with genuine care and professionalism. Damla was very thoughtful. She followed up with a courtesy call to check if I was still interested in my purchase—never pushy, just pleasant and considerate. It was exactly the kind of customer service that makes a lasting impression. Kalina also ensured everything ran smoothly and made sure I was supported in my decisions. The team at this store truly sets the standard for customer care. A big win for Ernest Jones—this is the kind of team that earns customer loyalty. Thank you again, Damla and Kalina!

   almost 8 months ago

1. Alda Ismailaj ★★★★★

   Very happy with costumer service that store manager Kalina gave me. In January I bought a 1ct diamond ring & in March 2 tissot watches from her. However all the team member’s there are very kind and respectful

   1 year ago
2. Mehmet San ★★★★★

   Five stars, for the service and hospitality. Very professional customer service by the Lady called Suman. Thank you very much.

   almost 3 years ago
3. ACM Matthew ★★★★★

   Great team of people all willing to help and go the extra mile they helped me pick the perfect product couldn’t have been more happier.

   almost 3 years ago

1. Raja Ali ★★★★★

   Susan, vickie, Karen, are an asset to your company. Extremely helpful and had the knowledge of the product

   almost 3 years ago
2. Peter Hickman ★☆☆☆☆

   PALACE GARDENS ENFIELD I took my watch in to get an estimate for a service on 15/12/21 I was told an estimate could take 3-4 weeks and once I had agreed to the estimate a possible further 6-8 weeks to get the watch back 14 weeks later , I have chased for an update on my watch . I spoke with a very polite lady called KAREN She informed me my watch was NOT back , it was due in today 24/03/22 She would email BREITLING and would phone me once the post had been . Having heard nothing I chased up again to be told by KAREN very politely thank the watch was due in today but it would now be tomorrow AND I could BOOK an appointment to collect my watch on Saturday. The service on my watch is £1530 which is what I would expect to pay for a service , however what I had hoped for was a better service from Ernest Jones ENFIELD As the customer why am I chasing up my watch? . When I have been told they will contact me then to be told company policy I have to BOOK AN APPOINTMENT. To collect my watch after a simple service ! I had the original service receipt , I have photo I’d and having just experienced pretty rubbish service the final insult was to be told I need to”book an appointment “. Is this in order to try and make the service somewhat more personalised or exclusive ? KAREN did apologise if Viking an appointment was offensive , but this was the final insult after sloppy service I like watches. I have NEVEr had to book an appointment with either Cartier or Panerai , to drop off nor collect an item yet Ernest johns an overage lower end high street jeweller needs an appointment for me to collect my watch perhaps Ernest Jones ENFIELD. Should focus on 1/Give The correct waiting time when booking the watch in 2/Monitoring and chasing the watch and the return date has passed the deadline 3/Providing the customer with an accurate update on the watches progress 4/ When informing the customer they will phone back. They do so In short DO NOT OVERPROMISE AND UNDER DELIVER” VERY DISSATISFIED

   almost 4 years ago
3. Clem Moore ★★★★★

   Just got a great watch and was given a discount by the manager as I had to wait outside for 30min, (worth the wait) very helpful staff and a good selection of watches

   almost 5 years ago

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