Zen Diamond

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Reviews

1. Renata Kecskes ★★★★★

   Julia, thank you for making my birthday so magical. Your energy, kindness, and the way you genuinely care shine through everything you do. I was so touched by the birthday song, the champagne, and the delicious chocolate dessert — such beautiful surprises that made the moment unforgettable. Choosing my solid 18-karat gold earring and ring set with you was a truly special experience. It’s an exquisite piece, and your guidance made me feel confident and excited about my choice. I appreciate you immensely and highly recommend you. ❤️✨

   almost 3 months ago
2. Selin Girgin ★★★★★

   I had an amazing experience! I went to the shop to try rings and Harrison was absolutely incredible. He was so welcoming, friendly, and genuinely helpful. He guided me through different options with so much patience and professionalism. You can tell he truly loves what he does — very dedicated, knowledgeable, and such a pleasure to speak with. His elegant, attentive approach made the whole experience special. Highly recommend, and huge thanks to Harrison!

   almost 3 months ago
3. Ross Clark ★★★★★

   We were only a few months into a very intentional relationship. However we were at the time only looking to see what rings we would like and what sizes we both had. It was at the end of our day and we were looking for a place to eat but came across Zen Diamond that was lit up and just went in for a look. Julia was very welcoming and sat us down and offered us some water. She was brilliant with connecting with us and asking the right questions about what we wanted in the engagement ring. We loved her energy and respect for us. We could see her passion in her role and dealt with us with great care and was very personable. She was able to answer all of our questions and even helped us outside of hours and who to contact when she was not available. Julia is very relatable and we wish her every success. It was a time that there were a lot of promotional offers and Julia helped to find us the wedding rings and engagement ring. We also had a challenging payment plan that we were able to make some adjustments to and settle within time. Julia is honest and truthful and gave great information about the fingers swelling in the summer. This is true and I was happy to share news of the official engagement with Julia. The other shop staff were welcoming and lovely too in all my other trips to make the payments. All the best with the team and the fact they offer to resize the ring was huge for us to choose Zen Diamonds. Also the fact they held the rings in a safe for us on a special request and then provided a nice incognito bag to disguise the goods helped.

   almost 8 months ago

1. F. C. ★★★★★

   Very great store! We got my wedding ring there (when I was supposed to just have a look), and I got great advice, with beautiful pieces proposed to me that would match my engagement ring. The staff really takes the time to advise you, to get to know you, and are very knowledgeable. I was struggling in which size to get the ring, and they really took time to give the good advice which enabled me to me to get the ring at the perfect size. Thank you so much! Can’t recommend more Zen Diamond at Shepherd’s Bush Westfield, for any jewellery that you would like to get. Thank you Harrison and Gavin! You are very lucky if you are served by them ;)

   almost 9 months ago
2. Mustafa Kosealioglu ★★★★★

   I have been using Zend Diamond store in London remotely , I must admit that they have demonstrated an excellent customer service all through the choosing & delivery process . I must give credit to Julia especially as she has been closely & very responsive to all my queries & questions , I believe she should be the store manager ( if she is not so already ) I will certainly use Julia’s professional services for my future jewellery needs .

   almost 3 years ago
3. Rima Silindir ★☆☆☆☆

   Guys stay away from this place ! Don’t believe what they say when you have a problem with your purchased item never there to help and would ask for extra money biggest scam!!!

   almost 3 years ago

1. Sureshbabu Neradabilli ★★★★★

   Loved the collection and much elegant models. Expert staff (fantastic service by Julia!!)

   almost 3 years ago

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