J.J. Browne & Son (Jewellers) Ltd Jewelry Store in Caterham

Reviews

1. barry winnister ★☆☆☆☆

   I had a silver puzzle ring it kept coming undone when I took it off my finger. It took a couple minutes to put it back together again, but it was a bit of a pain. I took it to Brown the jeweler and asked them how to stop it coming undone. The ring itself cost £ 34 they said it would cost about £15 When I went to collect the ring, I was told it cost £20 to reassemble the ring.? ( it used to take me a couple of minutes ) and £40 to put some silver on it to stop it coming undone. ??? All in all £60 !!!! For a £30 ring They now have my ring if I want to get it back I have to pay £60 , absolutely outrageous If you choose to use these charlatans get a written estimate first I certainly will not be using them again 30/11/25 Just had email from J J Browns My silver puzzle ring that cost £30 originally and they have had for 2 months . He quoted £15 -£20 for the repair and needs to be corrected within the next 7 days if I pay the full cost of repair £60 They have no regard for customer care , service or satisfaction I’ve now bought another ring and had the work done that I originally wanted total £45 I will not be going back to Browns

   almost 8 months ago
2. Ben Cartwright ★★★★★

   I was recommended to Andrew by my future Mother and Father in Law for an engagement ring. I told Andrew the type of ring i was after and he provided me with a selection of diamonds to pick from for a bespoke ring. I was very happy with the service Andrew provided. He listened to what I was after and provided guidance on the design. When I was presented with the ring, it come out exactly how i wanted it and I knew my now fiance would love it! We are both extremely happy with it. I would highly recommend using Andrew and I will definitely be using his services in the future.

   1 year ago
3. M1 ★☆☆☆☆

   The guy in the back who I assume is the manager or store owner hasn’t got a clue what he’s talking about. I brought in a Rolex that had been appraised by Goldsmiths, he held it and told me it was fake. Absolutely disgraceful. I’ll also add the lady at the counter needs handle Jewelry with more care, she was swinging my gold watch in her hand as without any care and as if it belonged to her, this was the same person that dropped my diamond bracelet on the counter

   1 year ago

1. James Harris ★★★★★

   Stopped by during a quick Xmas shopping trip to have my necklace repaired. The broken lobster claw clasp was replaced within minutes, reasonably priced and a discount from the gold from the broken clasp. Great family business in Caterham!

   1 year ago
2. James Wheldon ★★★★★

   Amazing, friendly service. The team (particularly the chap who does the repairs) are truly a credit to Caterham. Thanks for fixing my watch strap. I thought £2.50 was far too cheap for the service you provided! I left in shock.

   almost 2 years ago
3. Ed Wheatley ★★★★★

   Dear Andrew, I would like to take this opportunity to thank you and your team for providing outstanding advice and service as always at your shop. I have visited your shop on many occasions to purchase gifts and items of jewellery for special occasions including 21st and 50th birthdays, christenings, and most recently a silver wedding anniversary. I will continue to recommend you to friends and customers as you are always so helpful and offer outstanding service.

   almost 3 years ago

1. Valerie Davy ★★★★★

   Thank you Linda !!! I just Love my Cartier Watch. I've known Linda now for over 16 years plus, her knowledge and expertise for me is second to none, for that reason I trust her explicitly. We are both experts in our individual field's with added experience working within the luxury end of retail. Linda has earned her reputation and good name dealing particularly with VIP clients both here in the UK and as far as the Middle East. I love vintage understated glamour and stick with the classic's. I avoid impulse shopping, therefore a purchase of any kind must be an investment with an untold story suited to me and my individually personality. Linda, I will continue to follow you and purchase goods wherever you may go. To all reading this review, if you do go shopping in the area of CR3 Caterham, pay linda a visit at JJ Brown and son, you'll leave with a little treasure, a bounce in your step and a smile of course...

   almost 3 years ago
2. Laura Taylor ★★★★★

   It's always a pleasure to visit Andrew. He is my first port of call when I'm looking for something special, either for myself or as a gift. I generally don't have an idea of what I want, but Andrew and his staff very patiently offer up various items until I finally find what I'm looking for! They offer a very personal service, which is important when looking for jewellery - I highly recommend them.

   almost 3 years ago
3. Denise Berry ★☆☆☆☆

   Another dissatisfied watch owner! Took my Cartier in for repair. After several attempts it was decided that they were unable to mend it so it was to be sent to Cartier for a quote for repair. Foolishly I expected that that would mean it would be sent securely. I did not anticipate it being sent through the Royal Mail post system. Unsurprisingly, an envelope containing a watch and addressed to Cartier never arrived, and was assumed stolen along the way. Unfortunately there was no way to track the progress of the watch on its postal journey as despite many calls to Andrew Browne it took him 3 months to finally advise that the watch had been “lost in the post”. Coincidentally exactly the amount of time that the post office cover tracked items, after which time they can no longer be traced. He has since supplied a replacement, that I had to source, but that I believe to be inferior to the limited edition original.At no point has he shown any regard or care for the emotional attachment that often comes with owning a piece of jewellery. Proceed with caution.

   almost 4 years ago

1. scott ★☆☆☆☆

   Absolutely terrible customer service. Had an old watch of mine for five weeks and still waiting for a quote to get it repaired. No phone calls to keep me updated about the delay even after phoning them a few times which they promised to phone back and never did. I now have to wait weeks to get the watch back in the same state I gave it to them months ago. Plenty of Jewellers around so I will now take it to one that cares for peoples belongings.

   almost 4 years ago

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