Swarovski

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Reviews

1. Kenneth Emeka Okoroafor ★☆☆☆☆

   Very poor customer service. Especially where you've spent hundreds in this store.

   1 month ago
2. Jules Stanley ★★★★★

   What a lovely store and staff, super helpful today and restored my trust with the problems we have previously had. Most certainly go to this store and not the lakeside store who are rude and unhelpful. Thank you to Rhianna today and the Manager who was super helpful

   almost 6 months ago
3. olivia si ★☆☆☆☆

   extremely rude and mannerless staff working here that couldn’t even be bothered to utter a “congratulations” when my fiance and i came in to purchase engagement rings. she had absolutely nothing to say during the full uncomfortable 5 minutes we were there before it got so bad we had to leave. you lost what could have been a paying customer because of your employees’ disgusting attitude. do better

   almost 7 months ago

1. Els Hoskin ★☆☆☆☆

   I purchased some earrings just over a year ago and a stone has fallen out. I went into your bluewater shop today to be told by some miserable lady with her hands in her pocket the whole time, sorry nothing we can do … rolling her eyes at me! Then tells me they are now in the outlet… I didn’t pay for them from an outlet!! She was so rude! Is that the service you provide? Yet when I lost a stone with Pandora they were so helpful they replaced immediately no questions asked. You may need to sort your staffs customer service !

   1 year ago
2. Zachary Austen ★★★★★

   Me and my friend were searching for some jewellery for her Nan and we found we were greatly serviced by Georgia, who helped us decide which item to go for and we chose a lovely bracelet, so thank you x

   1 year ago
3. Dave Barber ★★★★★

   I purchased a set of Swarovski earrings for my partner Christmas 2021, unfortunately one one the posts on the earring came loose. I contacted Swarovski Customer Service on a Saturday and was surprised they were open. The advisor was polite and exceedingly helpful, and told me the items were covered by warranty. I was told to take them to my local Swarovski outlet in Bluewater shopping centre. There again I received the same impeccable service, the items were replace with no quibbles. Thank you to the Swarovski staff concerned, excellent customer experience and service.

   almost 2 years ago

1. Jithu Menon ★☆☆☆☆

   Absolutely awful service! Bought a bracelet at Christmas, 2021. Since then, it has become faulty on two occasions. My wife is an anaesthetist and due to hospital policy, no jewellery can be worn at work, so the bracelet is only worn on weekends and special occasions. Having to travel all the way from Maidstone, I was once again requesting a repair or like for like replacement. Unfortunately, not only would they not repair the bracelet, they had stopped producing the same style. I requested a refund and was initially told that I could have a refund. So I went to another jewellery store to see if I could get a bracelet, which I found. I then came back to Swarovski to get my refund but was then told that I could only have a gift card. This time, the lady I spoke to was very rude and unhelpful. When I pointed this out and asked her for her name, she refused to give it to me. Fortunately, another member of staff called out her name, Jess. Jess was rude and patronising, first giving me the incorrect number for head office, then telling me that it wasn't her fault that I don't understand store policies. So, now I'm left with a gift card that I don't want and no bracelet. For an item that cost £135 and is wore rarely, it’s terrible that it became faulty twice in 6 months. I have lost complete faith in Swarovski and its staff

   almost 3 years ago
2. Yo Lo ★☆☆☆☆

   Been in this store a few times and the staff here are so unfriendly. The typical artificial exaggerated hiiiiiiiiiiiiii until they 'think' you don't want to buy anything, and then literally put the smacked face back on. That's on a good day when they can be bothered with you. What's comical is I'm actually a regular Swarovski customer at other stores. They're unapproachable and unfriendly. Also very unhelpful. Wouldn't return here. They're actually old fashioned arrogant and stuck up. It's actually quite cringing and I feel second-hand embarrassment for them. It's like they don't want your custom unless you're willing to literally go in and know exactly what you want and throw your money at them. Yes! That would make for a lovely shopping experience I'm sure. Weirdos. A Primark service in a diamond store. EDIT: response to the response. When you have this many reviews talking about your store's service, maybe use your resources to go in the store for quality assurance checks, mystery shoppers, CCTV check etc, instead of expecting customers to waste more time in writing it all out in an era time is PRECIOUS!

   almost 3 years ago
3. roger clarke ★★★★★

   I'm sorry but I didn't get the lady's name who served me today (11.30?), she has fair hair and wears glasses if this helps lol.. I just want to say that she has a great attitude and is very very kind and helpful. I have been in this store a number of times and every time she has served me she has been great... Thank you! and you are a credit to the store.

   almost 3 years ago

1. E E ★★★★★

   A lovely girl called Danielle helped me out with a broken bracelet and a necklace which needed a chain replacing. She was very accommodating and professional. She sorted both my problems. Danielle is a credit to this store!

   almost 3 years ago

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