Came all the way from luton, paid full price for a bracelet which didnt even come with full packaging. What a disappointing experience for me as a first time buyer from pandora. Heard many positive things so decided to try it out but was left with an unhappy experience.
If I could give zero I would…ordered a click and collect and my sister was over lakeside so asked her to collect, I understand there may be store policy to only allow the buyer to pick up, however I had shared all collection details with my sister, along with also sharing the same home address on our IDs - therefore I would expect the collection to be ok. Much to my sisters dismay she was greeted with rudeness from the staff member demanding that I had to collect the order, I hope Pandora doesn’t have a sustainability agenda as clearly they do not care for the CO2 emissions we were both having to use for me to collect this package. When I did go and collect my package, they had put the wrong item in the packaging- thank god I spotted it before leaving and having to return to store. Some serious training needs completing by all staff
Hannah was an absolute pleasure to be with. She helped me pick out my first jewellery collection and was incredibly kind, patient, and knowledgeable throughout the process. Her warm and supportive approach truly stood out, especially given how busy the Black Friday period was. It was a genuinely heart-warming experience, and I’m very grateful for her help.
I was inside the store, just trying to shop, when suddenly they told me they were closing—even though there were still a few customers inside, including me. It felt really unfair and made me feel rushed and unimportant. I wish they had shown more consideration and let us finish properly. It was a disappointing experience the manager was rude and racist she did not told any other customer then why me I have attached pic as well as I have a video evidence which I will upload shortly
I went into store this morning and had the pleasure of Hannah helping me and my Incredibly “over shopping” 4 year old. She was engaging, helpful, patient and genuinely lovely to hang out with ten mins while we figured out what we were doing. Thanks Hannah x
Normally very helpful got what I needed paid and left just got outside the store and noticed I was £5.00 short went back in spoke to on sales assistant told her what happened and she said I am serving at the moment and asked me who served me. Walked away went to the assistant who served me who then came back spoke to another person both looked at me she then took a£5.00 note out of the till and gave it to me with no apology or anything I felt that I caused them an inconvenience so I will not shop in the upstairs Pandora again
Lady was rude, walked in door she stated do you know what you want as we are very busy. I walked straight out. Your loss as was spending lot of money
I took a ring back that I had received on Christmas so I could get a smaller size and the employee tried to basically say that I had been wearing it and had made it that dirty as you can see in the picture. My mum bought the ring at the end of November so the employee obviously thought I had been wearing it since then which I hadn’t. What is ‘dirt’ is obviously tarnish which is what happens to silver when it is left for a while and not worn. My mum bought it from the online store so the ring came from a warehouse where it had probably been sitting there for a while. If my dad hadn’t of been there backing me up they probably wouldn’t have changed the ring for a smaller size. If you are taking jewellery to get a smaller or bigger size please don’t take it to this store as the employees are so rude and think they are above everyone else. I had to give one star but really it should be no stars.
AWFUL customer service. My partner accidentally bought me the wrong charm so we phoned to make sure they had the right one. They said they did so we made the journey down to lakeside from Hertfordshire! Upon returning the wrong charm, supervisor Kiera accused us of previously wearing the charm due to the colour on it! I even had to pull up the website photo to prove that was the right colour and it hadn’t been worn down?! I understand it’s Xmas but to be told the charm was in when it wasn’t and then to be accused of wearing a charm I hadn’t is just unacceptable and poor customer service. Considering me and my partner spend hundreds every Christmas / birthdays I am appalled and frustrated. We did get the refund and my partner will be sending an email. But won’t be buying from Pandora again.
Not sure of the lady who served us today, but I just have to say that she was so nice and she was so polite x
Pandora Lakeside is located at Unit 248 Lakeside Shopping Centre, West Thurrock, Grays RM20 2ZH, UK
You can contact Pandora Lakeside at +44 1708 890730
You can find directions to Pandora Lakeside by following this map link
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