Swarovski Jewelry Store in West Thurrock, Grays

Reviews

1. Victoria Alade ★★☆☆☆

   A review from two weeks ago on a Saturday. Walked into the store and asked the first colleague I saw to assist me with my necklace that needed a quick fix. I had come back a couple weeks back and had an issue with my necklace and it was fixed very quickly. The store assistant had red hair I remember that and she was extremely rude as she didn’t even address me with any words. I walked up to her very politely for help and in return I got rudeness. She didn’t speak to me once during our interaction, I took out the necklace and showed her the issues and her response was ‘So?’ in a rude manner, as if I deliberately have burdened her with a task she don’t even end up doing. In the end I did manage to get my necklace fixed by the other lovely staff members. I also went to give a special mention to the lovely girl on tills, she had dark brown hair, I wish I remembered her name because she was amazing, she made my experience so much better. Those stars are for her.

   almost 10 months ago
2. Anne Marie Shelton ★★★★★

   I want to recognise the fantastic service of Tracey in the Lakeside store who went above and beyond for me trying to locate a pair of Matrix earrings She researched where i could find them as they have been discontinued Which resulted in me locating a pair in the outlet in Cheshire Oaks ( which was also fantastic service) They are now being shipped and i got them for such a fantastic price Tracey you are a legend, best service i have had in a long time

   1 year ago
3. Kaya Reilly ★★★★★

   Lovely staff member i was served by today i caught her nametag Sophie. I believe she was new but she was super super kind and made our experience so warming and personal, enough for me to ask her opinion on choosing my ring! Also a shoutout to the man who seemed to be training her and helping her on the till he was really friendly himself and seemed to really be genuinely caring to helping her learn. Was lovely x.

   almost 2 years ago

1. Mariya Choudhury ★☆☆☆☆

   I went into the shop just to have a look at what i wanted to buy, but this lady i believe called Emma was very rude and made me feel uncomfortable. She complained about a customer to a colleague just because she had a look in the shop and didnt buy anything.

   almost 3 years ago
2. susie b10 ★☆☆☆☆

   NOT AN OFFICIAL SWAROVSKI RETAILER Went into this store as wanted to buy a swarovski item, and was informed had to sign up to the swarovski club. Not a problem and quiet happy to do this. Which we did. I ordered an elephant and was told that would be delivered to store 6 to 8 as the product was out stock with swarovski. Was not a problem so made the special order. After 4 weeks I myself checked with swarovski website and could see was in stock. So called the store and got mixed info, yes it's here, no it's not. Left another 4 weeks and went to the store to be informed we don't know when this item will be delivered. Ok so can I have a refund and then can order online. No thatw ant possible but I could purchase another item they had in stock. So this I did. I asked will you add this to my swarovski account, and was informed yes we can do that. Well NO they can not. Because this swarovski shop is NOT actually an officiated retailer of swarovski like the shop in Westfield. (Check on swarovski website) Now after 5 weeks my swarovski item I purchased from swarovski lakeside is NOT showing on my account. Why? Because after contacting swarovski themselves they informed me that they are NOT affiliated retailer so any purchase made from them cannot get added to your account. My advice if you want purchase from swarovski either order online directly or visit an official swarovski store. The staff lie to you, never a manger avaliable if you call or visit the store before 2pm. My advice don't purchase have for swarovski from here.

   almost 3 years ago
3. farah bashir ★☆☆☆☆

   Needed to return/exchange a gifted necklace, but lady in shop refused as did not have a white sleeve over the box!!!! Infact she kept insisting she couldn’t do anything unless the white sleeve was available too. This was despite the necklace being in its original box with tags and receipt!! I have shopped with Swarovski for years and never have I ever been asked for the white sleeve if ever returning a product! Took it to Swarovski in westfield stratford and they had no issue refunding it. Infact they went above and beyond to help out. And who even keeps the white sleeve? It makes everything look so tacky. I always remove it before I gift a Swarovski piece to anyone. Swarovski you need to train your staff better! This was a very frustrating experience.

   almost 3 years ago

1. Toni Towler ★★★★☆

   Lovely shop always see something I like but can't always afford it

   almost 4 years ago
2. Charles Cerrato (Charlie) ★★★★★

   All the staff at this shop where great. I was looking for a gift for my daughters 18th birthday and the manager was very helpful given me a 10% discount off the gift and also recommending a younger staff member to help so they could offer there opinion on the best gift.

   more 7 years ago
3. Martin Ager ★☆☆☆☆

   I had inadvertently ordered the wrong coloured earrings, so I took the unopened box to the store who refused to exchange them! I was informed I could return them by mail but not instore, despite seeing the correct ones in stock. Supervisor wouldn't even make a call to try and help. I won't be going back. THAT'S HOW NOT TO DO CUSTOMER SERVICE.

   more 8 years ago

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