After being disappointed and time being wasted by another place to get my 2 year old daughter’s ear pierced. We came to this place, we were met with professionalism and care. The staff ensured that my daughter was okay before and after. She explained the pricing and after care solutions.
I was waiting over 10 minutes to get served due to the worker having a long conversation with her colleague (they was giggling and didn’t seem to be about anything important). When I got served, eventually, the young lady didn’t apologise and was giving me dirty looks?. The worker has blonde hair in a slick back bun and glasses.
I went in there today to look for some jewellery and walked out with a new piercing, so so happy with my it and the service was amazing. I got served by a woman called Ellie and she was so amazing she was kind and very professional! I originally wanted a different ear piercing but she talked me through it and we both thought it would be better in a different part of my ear and I just think shes such an amazing and honest person. I’ll be coming back to get pierced by her very soon and so will my sister. Really good experience here x
I made a card payment and immediately the staff member shoved a keyboard at me before I could take my card from the card reader and asked me to put my email address in for my receipt. Having a lot of shopping bags I spotted that my email was wrong but she told me to leave it and she would fix it. I ended up forgetting my card in the card reader because of the staff distraction and realised after I left the store and had to go back. Also I did not get my email receipt. I told the staff member it is not a good practice to distract customers until they have completed their payment transaction as this caused me to forget my card. She was unapologetic and told me it was important for me to have my receipt which I still don’t have! When I shop in other retail shops they usually take your email and confirm this back to me and they certainly ensure you have completed your transactIon first and taken your card back. Very rude member of staff and I will not be shopping at this tacky shop again!
The jewellery is beautiful and so much choice, unfortunately the staff were shocking all behind the till talking about personal problems going on....not at all approachable and even when being served no conversation at all as all busy talking with each other....not great work ethic!!! Shame really
Our bank holiday totally spoiled and had poor experience. items were labeled “get them for £3” while we charged in full, no paper receipts were given, we added up the prices a minute after payment and noticed the priced were charged in full, therefore wanted to return the items however they refuse to take them back, owner!!!!!or general manager should check the CCTV that (Sadia Jay) was so unprofessional, she nearly punched me on the face. Luckily the manager pushed her to the staff room. Manager did admit what she did was totally wrong and out of order. 1. They ask for an email to forward the receipt, what if sombody doesn’t have an email? 2. If the items are on sale why they don’t have sale price tag? 3. All of those signs were there to miss guide customers. 4. There is no sign on the shop to state no refund no return. ( sadia Jay ) were extremely rude towards me and manager was the witness. Dear People Always calculate how much you are going to pay as they don’t give you receipts to check and Iam still waiting for email receipts. Cashier should confirm that the customer charged in full. Staff should be trained to treat customers with good manners and respect as some forget, thinking they are still at home.
Been here a few times, great selection of jewelery, especially their mix and match offer of 5 earrings for £10. Whilst paying at the till today, I asked for a receipt and the cashier said something I didn't hear the first time. The second time she abruptly said "Your email address" and pointed to a keyboard on the table with no screen in front of it for me to type my said address down. The lady then walked out to the room behind her and replaced by a nicer member of staff. Turns out my email address was so a digital receipt could be sent to me instead of handed to me in paper form which the first cashier didn't explain. Otherwise, decent store and I will consider coming back in the future.
Horrible service. My mum asked where some specific earrings were and the rude staff just pointed to the left and said ‘there’ and completely disregarded my mum, they then continued their very loud and inappropriate conversation about how one of them is ‘such a slut’. My mum then tried to ask another question and after about 3 times repeating herself, the staff (still loudly chatting away about god knows what) finally noticed her and once again gave a very abrupt rude response. Seriously not happy with the service and wish I could remember names, won’t be shopping at a Lovisa again.
The lady serving us at the till at lakeside today was kind of rude, and moody. Kept giving dirty looks and wasn’t helpful at all.
Lovisa is located at W Thurrock Way Essex Lakeside intu, Shop 325B, The Boardwalk Lakeside Shopping Centre, Upper Level, West Thurrock, Grays RM20 2ZP, UK
You can contact Lovisa at +44 1708 862828
You can find directions to Lovisa by following this map link
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